Eduardo Privott
Atlanta,GA
Summary
Proficient Computer Operator skilled at establishing controls and managing daily data jobs. Hardworking professional adept at correcting routine problems and escalating major concerns.
Cheerful and upbeat professional with history of exceeding customer service expectations. Calm and composed in stressful situations and capable of reducing customer dissatisfaction through acknowledgment, decisive communication and focused solutions. Communicative customer service professional motivated to maintain customer satisfaction and contribute to company success. History managing large amounts of inbound calls and sustaining satisfactory relationships with customers. Offers skill with CRM systems paired with outstanding active listening and multitasking abilities.
Overview
15
15
years of professional experience
Work History
Patient Services Coordinator
Emory Sports Medicine
Atlanta, GA
11.2023 - Current
- Assisted with scheduling appointments for patients.
- Greeted patients and visitors in a friendly and professional manner.
- Ensured medical records were accurately updated with patient information.
- Provided administrative support to physicians, nurses, and other healthcare personnel.
- Maintained accurate documentation of patient visits and follow-up care plans.
- Reviewed patient charts prior to physician visit to ensure accuracy.
- Facilitated communication between clinical staff members to ensure continuity of care.
- Updated patient demographic information as needed in EHR system.
Customer Service Representative
Coca-Cola work from home
Atlanta, GA
02.2023 - 09.2023
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Demonstrated excellent communication skills in resolving product and consumer complaints.
- Asked probing questions to determine service needs and accurately input information into electronic systems.
Patient Service Representative
Piedmont Hospital ENT
Atlanta , GA
03.2022 - 02.2023
- Accessed patient information through various software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Answered patient questions and fielded complaints to resolve issues.
- Coordinated with patients and healthcare professionals to meet patient needs.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Supported hospital and clinic operations using customer service skills and detailed system knowledge.
- Documented and managed patient information in computer system.
- Obtained insurance verification and authorization to submit financial clearance of patient accounts.
Patient Service Representative
Morehouse school of medicine
Atlanta, GA
01.2021 - 02.2022
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations.
- Scheduled patient appointment and procedures with.( EPIC)
- Documented and managed patient information using.(Epic)
- Answered patient questions and fielded complaints.
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Scheduled and accompanied clients to medical appointments.
Patient Service Representative
Georgia Urology
Atlanta, GA
11.2019 - 12.2020
- Scheduled and confirmed patient appointments with patients and healthcare professionals.
- Coordinated between patients and healthcare professionals to meet patient needs.
- Checked daily doctor schedules and verified insurance.
- Accessed patient information through variety of office software applications, maintaining strict confidentiality to remain compliant with HIPAA regulations.
- Scheduled patient appointment and procedures with [NextGen].
Driver (seasonal)
Amazon
Lawrenceville, GA
07.2019 - 11.2019
- Coordinated with team members and remained flexible in work scheduling.
- Checked vehicle after each shift for any damage and made sure it was properly cleaned and maintained.
- Logged daily mileage, gas and other data in [am device] to keep management informed of field activities.
- Maintained optimal safety by adapting driving to match current traffic conditions and applying defensive strategies to avoid accidents.
- Logged deliveries in amazon system, including drop-off times and any special conditions.
Seasonal Sortation Associate
Amazon
Atlanta, GA
03.2019 - 07.2019
- Operated mail processing equipment and manually sorted mail
- Assisted customers in receiving oversized parcels by carrying items inside when necessary
- Loaded letters into automated processing equipment and maintained continuous flow when feeding letters to be sorted
- Weighed parcels, calculating costs based on type, total weight, and final destination
- Developed exceptional attendance record with special attention to punctuality and preparation to work upon arrival
Quality Assurance Analyst
DHL (Temp)
Stockbridge, GA
10.2017 - 05.2018
- Promoted the company in maintaining a work environment focused on quality, communication, collaboration, integration, and teamwork
- Set and achieved product quality objectives while meeting product specifications
- Kept abreast of regulatory requirements, to include accrediting bodies, federal, state and local requirements
Patient Service Representative
Atlanta Gastroenterology Associates LLC.
Atlanta, GA
06.2013 - 09.2017
- Analyzed facility activities and data to properly assess risk management and improve services
- Utilized customer service skills and detailed system knowledge to support hospital and clinic operations
- Monitored treatment regimens to determine efficacy and adjusted according to results achieved
- Frequently commended for maintaining the safety, respect and dignity of residents
- Checked daily doctor schedules and verified insurance
Administrative Assistant
Clinton housing development
New York, NY
09.2009 - 11.2012
- Processed and tracked employee time sheets and submitted to accounting department for payroll processing, facilitating timely and accurate payments
- Communicated with vendors to place and receive orders, request maintenance services and deliver instruction on behalf of office management.
Education
Associate of Arts - Business Administration
SUNY College of Technology At Delhi
Delhi, NY01.2002
Skills
- Customer service expert
- Telecommunication skills
- Excellent problem solving skills
- System administration
- Web applications
- Strong analytical skills
- Quality control
- Troubleshooting and analysis
- Patient interviewing skills
- Medical filing
- Appointment confirmation
- Scheduling appointments
- Office administration
- Call Documentation
- Customer Service
- Data Entry
- Upbeat and Positive Personality
- Calm and Professional Under Pressure
- Multitasking and Prioritization
Timeline
Patient Services Coordinator
Emory Sports Medicine
11.2023 - Current
Customer Service Representative
Coca-Cola work from home
02.2023 - 09.2023
Patient Service Representative
Piedmont Hospital ENT
03.2022 - 02.2023
Patient Service Representative
Morehouse school of medicine
01.2021 - 02.2022
Patient Service Representative
Georgia Urology
11.2019 - 12.2020
Driver (seasonal)
Amazon
07.2019 - 11.2019
Seasonal Sortation Associate
Amazon
03.2019 - 07.2019
Quality Assurance Analyst
DHL (Temp)
10.2017 - 05.2018
Patient Service Representative
Atlanta Gastroenterology Associates LLC.
06.2013 - 09.2017
Administrative Assistant
Clinton housing development
09.2009 - 11.2012
Associate of Arts - Business Administration
SUNY College of Technology At Delhi
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