EDUARDO RADAZA JR
SEATTLE
Summary
Detail-Oriented. Creative. Productive. Ability to work under pressure. Time management. Collaborator. Good self-motivation. Computer skills. Great in verbal and written communication. Honest. Work for others. Friendly.
Experienced with guest interactions and issue resolution. Utilizes effective communication to enhance guest satisfaction and loyalty. Track record of maintaining welcoming and efficient service environment.
Overview
15
15
years of professional experience
Work History
Hotel Guest Service Representative
The Westin Seattle Hotel – Marriot
04.2025 - Current
- Provides exceptional customer service, manages guests’ arrival and departure, answer inquiries, and responds to the guest complaints and takes right action to resolve issues. Help the team and the management to finish daily tasks and responsibilities, organizing work documents and providing the best experiences to all our guests pre and post stay. Learned to be multi-tasking, team player and able to respond to the management’s requests like producing good feedback and maintaining the policy with high standards and values.
- Provided prompt and courteous service to guests during check-in and check-out processes, ensuring a seamless experience.
- Implemented effective problem-solving techniques to resolve guest issues, enhancing overall satisfaction.
- Coordinated with housekeeping and maintenance teams to address guest needs and maintain room quality standards.
- Managed guest inquiries and requests, delivering accurate information about hotel amenities and local attractions.
Front Desk Agent
Even Hotels/IHG Hotel
02.2024 - 09.2024
- Manage bookings and reservations, assisting guests on their arrivals and departures, providing the best quality of customer service, answering phone calls, questions, and inquiries, working with grace under pressure, providing solutions to every guest’s issue and problems in the friendliest manner and putting people first.
- Utilized hotel management software to manage reservations and track room availability.
- Coordinated with housekeeping and maintenance to fulfill guest requests and needs.
Sales Admin Assistant
Silver Cloud Hotel
04.2023 - 12.2023
- Handle inquiries from potential clients about meeting spaces, accommodations and events. Assists in preparing sales proposals and contracts and terms to secure the booking. Managing bookings and reservations, assisting guests on their arrivals and departures, providing the best quality of customer service, answering phone calls, questions, and inquiries, working with grace under pressure, providing solutions to every guest’s issue and problems in the friendliest manner and putting people first.
Assistant Lead – Specialty Cheese
QFC/Kroger
03.2020 - 03.2023
- Supports the lead department for purchases and orders, inventory enhanced my skills in different aspects in the especially department. Providing great customer service, introduced different varities and combinations of cheeses, jams and wines.
Bank Teller
Bank of The Philippine Islands
06.2017 - 04.2018
- Processed customers’ deposits, withdrawals, payments and verify identities. Provides information on the services and bank products. Accept cash, checks, and other forms of payments from clients, prepared specialized types of funds, such as money order, saving bonds, traveler’s check
Elected Official
Finance Office of the Barangay
10.2010 - 01.2017
- Elected for two consecutive elections as a public servant, a barangay councilor assigned as the CHAIRPERSON on committee on finance and appropriations. proper and efficient budgeting in education, infrastructure, peace and order, and tourism. provides scholarships to the out of school youth and gave them better future, public service in all aspects for the welfare of the whole constituents.
Education
BS - Business Management
Liceo de Cagayan University
Cagayan de Oro, Philippines01.2009
High School - undefined
Agusan National High School
Butuan City, Philippines01.2005
Skills
- Strong knowledge of computer and problem-solving
- Excellent communication skills, both verbal and written
- Attention to details
- Ability to collaborate with the whole team and other departments to provide greater service
- Customer service
- Computer skills
Timeline
Hotel Guest Service Representative
The Westin Seattle Hotel – Marriot
04.2025 - Current
Front Desk Agent
Even Hotels/IHG Hotel
02.2024 - 09.2024
Sales Admin Assistant
Silver Cloud Hotel
04.2023 - 12.2023
Assistant Lead – Specialty Cheese
QFC/Kroger
03.2020 - 03.2023
Bank Teller
Bank of The Philippine Islands
06.2017 - 04.2018
Elected Official
Finance Office of the Barangay
10.2010 - 01.2017
High School - undefined
Agusan National High School
BS - Business Management
Liceo de Cagayan University
LEADERSHIP
With years of experience in public service and customer service, I learned to involve myself in understanding culture, differences, and behavior of a person. I learned to multi-task, to be a problem-solver, a leader, a team-player and one who always pushes to the top of what is being an expected output from the company from me. I take full responsibility for any problems and always make amicable solutions, always take care of my co-workers, and provide the tools needed to be able to prosper on things that I want to accomplish.