Eduardo Rivera
Lake Panasoffkee,FL
Summary
Dynamic leader with commitment to excellence and proven results through core strengths: critical thinking, adaptability, effective communication, and goal oriented. My objective is to preserve, project and practice all that I have acquired through intuitional and institutional experience and provide outstanding customer service in your organization.
Overview
17
17
years of professional experience
1
1
Certification
Work History
Sales Inspector/Lawn Care Specialist
Massey Services
The Villages, FL
03.2025 - Current
- Collaborated with customers to address concerns and provide tailored service solutions.
- Worked with sales team to collaboratively reach targets, consistently meeting or exceeding personal quotas.
- Contacted customers and prospects to generate new business to achieve company growth goals.
- Mentored junior sales inspectors, providing guidance on best practices and techniques for success.
- Identified opportunities for cross-selling or upselling existing clients, increasing long-term value of accounts held by the company.
Property Desk Adjuster
USAA
Tampa, FL
08.2019 - 01.2025
- Evaluated property claims to determine coverage and accurate settlement amounts..
- Investigated claims by reviewing policy contracts to determine claim coverage based on cause and facts of loss.
- Maintained compliance with industry regulations while processing claims, ensuring accurate documentation and adherence to company guidelines.
- Negotiated fair settlements by carefully analyzing repair cost estimates and maintaining open lines of communication with all parties involved.
- Mentored junior adjusters on best practices in claims assessment and customer service.
- Developed strong relationships with clients by demonstrating empathy and understanding during difficult times of loss or damage to their properties.
Complex Sales Manager
Best Buy
Wesley Chapel, FL
01.2012 - 03.2019
- Developed strong client relationships through tailored presentations, leading to successful long-term partnerships.
- Achieved sales quotas consistently by continuously analyzing performance metrics and adjusting strategies as needed.
- Coached and mentored team members, resulting in increased individual productivity and higher team morale.
- Conducted regular training sessions on product knowledge and sales techniques for team members.
- Participated in industry events and conferences to stay current on market trends while expanding professional networks for new business development opportunities.
Supervisor/Consultant
ESA Services
Tampa, FL
07.2009 - 03.2012
- Supported creation of detailed, technical financial models to value potential acquisition targets.
- Cultivated positive relationships with vendors to deliver timely and cost-effective supply of services and materials.
- Created and managed project plans, timelines and budgets.
- Educated staff on organizational mission and goals to help employees achieve success.
- Maintained overall safe work environment with employee training programs and enforcement of safety procedures.
- Overcame challenging situations by utilizing critical thinking skills and adapting to dynamic environments quickly.
Education
High School Diploma -
Alonso
Tampa, FL08.2009
Certificate - Ems
Pasco-Hernando State College
New Port Richey, FL07-2014
Skills
- Interpersonal communication skills
- Flexible problem-solving
- Analytical thinking
Certification
- Florida Adjuster license - W582356 (2019-2025)
- National EMS Certification Registry No:E3157736 (2014-2016)
Timeline
Sales Inspector/Lawn Care Specialist
Massey Services
03.2025 - Current
Property Desk Adjuster
USAA
08.2019 - 01.2025
Complex Sales Manager
Best Buy
01.2012 - 03.2019
Supervisor/Consultant
ESA Services
07.2009 - 03.2012
High School Diploma -
Alonso
Certificate - Ems
Pasco-Hernando State College