Eduardo Rodriguez

Rodriguez Mexican Grill

Crandall

04.2020 - 04.2025

Assigned tasks to associates to fit skill levels and maximize team performance.
Oversaw marketing initiatives, increasing brand awareness and sales.
Conducted performance evaluations, providing feedback and coaching for team development.
Remained calm and professional in stressful circumstances and effectively diffused tense situations.
Resolved customer inquiries and complaints requiring management-level escalation.
Enhanced customer satisfaction through the development of a customer service excellence program.
Led team meetings and one-on-one coaching sessions to continuously improve performance.
Planned and delivered training sessions to improve employee effectiveness and address areas of weakness.
Managed annual budgeting and forecasting, optimizing resource allocation.
Conducted performance reviews for team members.
Maintained up-to-date records of employee attendance, payroll information, vacation requests.
Held regular one-on-one meetings with employees to review performance and priorities and provide feedback.
Led a team of XX employees, ensuring high productivity and excellent customer service.
Trained employees on additional job positions to maintain coverage of roles.
Assigned work and monitored performance of project personnel.