Eduardo Salcido
Lake Elsinore,CA
Summary
Results-oriented General Manager with extensive experience in operations management and team building. Known for improving customer retention rates and fostering positive work environments, ready to leverage skills to achieve impactful business outcomes.
Overview
14
14
years of professional experience
Work History
General Manager
New Revolution Delivery Services, Inc.
03.2018 - Current
- Streamlined operational workflows to enhance delivery efficiency and reduce turnaround times.
- Implemented strategic initiatives to improve customer satisfaction and retention rates.
- Led cross-functional teams in developing new service offerings to meet market demands.
- Oversaw budget management, ensuring optimal resource allocation across departments.
- Established key partnerships with vendors to enhance service capabilities and reliability.
- Managed budget implementations, employee reviews, training, schedules, and contract negotiations.
- Managed a diverse team of professionals, fostering a positive work environment and high employee satisfaction.
- Maximized efficiency by coaching and mentoring personnel on management principles, industry practices, company procedures, and technology systems.
- Developed and executed comprehensive employee training program, elevating staff skills and improving service delivery.
- Addressed customer complaints and feedback with immediate action, turning dissatisfied customers into loyal patrons.
- Assisted in recruiting, hiring and training of team members.
- Trained and guided team members to maintain high productivity and performance metrics.
- Handled problematic customers and clients to assist lower-level employees and maintain excellent customer service.
- Managed purchasing, sales, marketing and customer account operations efficiently.
Delivery Driver
Unicorn Delivery
03.2013 - 03.2018
- Delivered packages efficiently, ensuring timely arrival to customers across designated routes.
- Maintained accurate delivery logs and vehicle maintenance records consistently.
- Navigated diverse urban environments using GPS and mapping tools effectively.
- Trained new drivers on company protocols and best practices for safe driving.
- Developed strong customer relationships through effective communication and service excellence.
- Resolved delivery issues promptly, enhancing overall customer satisfaction ratings.
- Delivered packages to customer doorsteps and business offices.
- Operated vehicle safely in highly congested areas with no traffic violations.
- Completed rush deliveries on tight timetables to satisfy customer needs.
- Loaded truck and properly secured items to prevent damage for deliveries.
- Managed customer inquiries and complaints in polite and professional manner.
- Verified accuracy of all deliveries against order forms.
- Communicated with dispatchers to stay informed of changes to routes and delivery schedules.
- Demonstrated exceptional time management skills in consistently meeting tight deadlines without compromising quality or safety.
- Inspected and maintained delivery vehicles regularly to keep in safe working order.
- Supported warehouse operations when needed, contributing to a well-rounded understanding of company logistics processes.
- Improved delivery accuracy by diligently checking orders before departure.
- Successfully avoided time delivery delays by carefully planning best routes.
- Loaded and unloaded various delivery vehicles with correct order and balancing.
- Drove truck in urban and rural areas to expertly make high volume of deliveries.
- Filled out load paperwork and DOT-mandated log books.
Drywall Taper
Rockwell Drywall
06.2012 - 12.2012
- Applied joint compound to seams, ensuring smooth finishes and surface preparation for painting.
- Measured and cut drywall sheets accurately to fit various layouts and designs.
- Collaborated with team members to maintain efficient workflow during installation projects.
- Inspected completed work for quality assurance, making adjustments as necessary to meet standards.
Education
No Degree - Biology
Golden West College
Huntington Beach, CAHigh School Diploma -
Garden Grove High School
Garden Grove, CA06-2012
Skills
- Leadership and team building
- Problem resolution
- Operations management
- Team player
- Effective leader
- Time management
- Detailed oriented
- Hand tool proficiency
- Positive attitude
- Customer service
- Dependable and reliable
- Clean driving record
Languages
Spanish
Native or Bilingual
English
Native or Bilingual
Timeline
General Manager
New Revolution Delivery Services, Inc.
03.2018 - Current
Delivery Driver
Unicorn Delivery
03.2013 - 03.2018
Drywall Taper
Rockwell Drywall
06.2012 - 12.2012
No Degree - Biology
Golden West College
High School Diploma -
Garden Grove High School