Sales professional with proven track record in retail environments, focusing on customer interaction and sales growth. Known for reliability and adaptability in meeting dynamic customer needs and market conditions. Possesses strong communication and collaboration skills, contributing to team success and consistent achievement of sales goals.
Overview
11
11
years of professional experience
Work History
Sales Associate
Spec's Wines, Spirits & Finer Foods
10.2020 - Current
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Helped customers locate products and checked store system for merchandise at other sites.
Engaged with customers to build rapport and loyalty.
Solved customer challenges by offering relevant products and services.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Educated clients on current promotional offerings and products using persuasive selling tactics.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Maintained accurate inventory records to ensure adequate stock levels, minimizing out-of-stock situations that could impact customer satisfaction.
Contributed to visual merchandising efforts by creating eye-catching displays that showcased products effectively and enticed shoppers to make purchases.
Provided personalized shopping experiences for repeat customers by remembering their preferences and offering tailored recommendations.
Collaborated with team members to achieve monthly sales targets by selling 200+ units per week
Cashier
Time Wise
06.2017 - 11.2020
Greeted customers entering store and responded promptly to customer needs.
Learned duties for various positions and provided backup at key times.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Helped customers complete purchases, locate items, and join reward programs.
Restocked and organized merchandise in front lanes.
Stocked, tagged and displayed merchandise as required.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Mentored new employees on cashier duties and best practices, improving overall staff performance.
Promoted store promotions and incentive programs to increase overall sales revenue.
Encouraged 100+ customers per day to make additional purchases by highlighting current deals and keeping lane well-stocked.
Built relationships with customers to encourage repeat business.
Delivery Helper
Millers Trucking
11.2015 - 01.2017
Navigated complex urban environments to deliver packages safely and efficiently.
Assisted drivers in loading and unloading 200+ product trucks for streamlined delivery processes.
Contributed to team success by consistently meeting or exceeding daily delivery targets.
Performed routine vehicle inspections, ensuring optimal performance and safety on the road.
Ensured accurate deliveries by double-checking invoices and addresses before departure.
Safeguarded packages from damage during transit by following proper handling procedures.
Contacted customers prior to delivery to confirm and coordinate delivery times.
Assisted customers in resolving any discrepancies between orders placed and items received upon delivery.
Demonstrated excellent time management skills, prioritizing urgent deliveries without sacrificing quality of service.
Utilized GPS technology effectively during route planning, minimizing delays due to traffic or road closures.
Actively participated in team meetings to share best practices for improved overall performance.
Collaborated closely with dispatchers to resolve delivery issues promptly.
Developed strong relationships with clients, fostering loyalty and repeat business opportunities.
Maintained clean and orderly appearance while on shift.
Reported suspected mechanical issues quickly to supervisor for remediation.
Will-call
Famsa Inc.
11.2014 - 09.2015
Would take approximately 50 in and outbound calls and dealt with customers on a daily.
Was responsible for resolving any issue the customer may have had with the product that they bought.
Worked effectively in fast-paced environments.
Skilled at working independently and collaboratively in a team environment.
Proven ability to learn quickly and adapt to new situations.
Excellent communication skills, both verbal and written.
Worked well in a team setting, providing support and guidance.
Worked flexible hours across night, weekend, and holiday shifts.
Strengthened communication skills through regular interactions with others.
Learned and adapted quickly to new technology and software applications.