Eduardo Santillan
Las Vegas,NV
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention, and revenue.
Highly organized and detail-oriented professional passionate about executing exceptional events that achieve established goals. Experience with planning, budgeting and coordinating, strong communicator and negotiator able to foster relationships with key stakeholders, vendors, and a wide variety of both small-scale and large-scale events. Adept at .training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Event Coordinator
CLEVELAND CLINIC LOU RUVO CENTER
Las Vegas, NV
06.2021 - Current
- Supported Senior Director in developing status reports on activities related to marketing, sales, planning, scheduling, cancellation, inquiries, resourcing, managed logistics, operations and lead proposal development for various events.
- Acquired contracts and agreements to finalize negotiations and obtain approval signatures.
- Organized, coordinated and deployed large-scale events such as trade shows, conference meetings, social events while focusing on delivering superior customer service.
- Liaised with marketing and PR colleagues to promote special events in social calendars.
- Interviewed clients to understand event scopes of work, establish budgets and determine timelines for venue selection, guest list finalization, and rehearsal, ceremonies, and receptions.
- Executed on-time and under-budget project management on complex issues for senior leadership.
- Supervised onsite team of caterers, audio-visual technicians, and facility management team.
- Evaluated existing plans, processes, and events planning services to identify opportunities for improvement.
EVENT COORDINATOR
SOUTHERN GLAZER’S WINE AND SPIRITS
03.2014 - 10.2021
- Assisted with marketing sales special events department with daily operations, working closely with executive team and suppliers
- Assisted management with graphic designs for ads, banners, and signs at all events
- Solicited suppliers and vendors to participate in upcoming events
- Ensured vendor booths were accurately represented by their brand
- Assisted with event set-ups and teardowns for internal and external events for supplier brand launches, Inventory control of events department's product, equipment, and décor items
- Calendar management of internal events
- Insured internal meetings had A/V and internet needs as requested
- Ensured VIP guests were properly greeted and checked in upon arrival
- Assisted Executives with their needs.
- Achieved monthly sales goals by promoting product benefits and enrolling new clients.
- Resolved issues efficiently and enhanced customer satisfaction ratings.
- Collaborated with clients to maintain relationships and provide customers with thorough support and guidance.
Education
Skills
- Sales expertise and promotions
- Contract negotiations
- Budgeting
- Events logistics and staff management
- Meeting planning
- Database Management
- Business administration
- New Business Development
- Vendor relationship management
- Problem-Solving
- Flexible and Adaptable
- Good Telephone Etiquette
- Active Listening
- Multitasking Abilities
Certification
Academy Mixologist Certified
Languages
Spanish
Native or Bilingual
Italian
Professional Working
Timeline
Event Coordinator - CLEVELAND CLINIC LOU RUVO CENTER
06.2021 - Current
EVENT COORDINATOR - SOUTHERN GLAZER’S WINE AND SPIRITS
03.2014 - 10.2021
Santiago Canyon College - ,
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