Eduardo Silva
Parkland,FL
Summary
Self-directed and resourceful Chief of Staff with 7 years of experience successfully organizing, managing and delivering results for both Upper management and Staff. Influences and guides at executive-level while structuring and executing strategies and policies to staff in all levels of an organization in fast-paced and evolving environment. Excellent influencer and relationship builder with growth mindset and strong communications skills to summarize and present several topics effectively to a wide audience.
Overview
13
13
years of professional experience
Work History
Startup Consultant
Self Employed
10.2023 - Current
- Advised clients on recruitment strategies, ensuring the selection of high-performing team members to drive company success.
- Successfully guided numerous start-ups through initial launch phases, ensuring a solid foundation for future growth using risk mitigation strategies.
- Conducted thorough market research, enabling clients to make informed decisions about their target audience and niche industry.
- Established strong relationships with key stakeholders, fostering trust and open communication throughout the consultation process.
- Provided strategic insights on product development cycles, helping start-ups streamline their production process for maximum efficiency and profitability.
- Designed targeted marketing campaigns that raised brand awareness for start-up clients in their respective industries.
- Negotiated contracts on behalf of clients, securing favorable terms that contributed to sustainable business growth.
Chief of Staff
Redcon1
05.2016 - 10.2023
- Reported directly to the CEO as the liaison between a 150+ work force and C-Suite management.
- Participated in all upper leadership meetings to provide the pulse of the organization, employee morale updates to help make better informed strategic decisions.
- Aligned departmental goals with overall company vision, ensuring cohesive progress towards shared objectives.
- Provided comprehensive support to the CEO, enabling them to focus on critical decision-making and leadership tasks.
- Led crisis-management efforts during unexpected challenges; mitigating potential negative impacts on business operations.
- Cultivated a fun and collaborative company culture where all employees are encouraged to present ideas and every executive has an open door policy.
- Supervised staff and participated in hiring, training and performance evaluations.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff for 3 Businesses under our umbrella.
- Oversaw change management initiatives, minimizing disruption while maximizing positive outcomes during periods of transition.
- Coordinated office events, seminars and meetings for staff and clients.
- Managed business operations while overseeing vendors and consultants to verify on-time completion of key deliverables.
- Attended leadership meetings to make informed business decisions, provide administrative support and evaluate staff needs and development.
- Encouraged coordination and cooperation among departments and continuous review of interdepartmental processes to support quality control and improvement.
- Oversaw and coordinated staffing, SOP implementation, compliance and grand opening of 2 gyms that were show pieces for the brand.
- Instituted the original HR policies and employee handbook, built them to be employee friendly, which in turn drew best in class talent and maintained low turnover.
- Hosted monthly town halls with the entire organization to provide a pulse check, provide new product updates, upcoming policy changes, and have a Q&A with the entire leadership team.
- Completed bi-weekly payroll for 150 employees.
- Managed several sponsor partnerships with ISSA, PFL and IFBB
Customer Experience Manager
Zendo
05.2015 - 05.2016
- Performed duties and provided service in accordance with established operating procedures and company policies.
- Handled complaints, provided appropriate solutions, and alternatives within appropriate timeframes and followed up to achieve resolution.
- Built client relationships by responding to inquiries, identifying and assessing clients' needs, resolving problems, and following up with potential and existing clients.
- Supervised daily operations and sales functions to maximize revenue, customer satisfaction, and employee productivity.
- Developed new employees and on-going performance assessment of current employees.
- Delegated tasks to existing support team members and used cloud-based tools to help solve complex business issues.
- Established performance and service goals and held associates accountable for individual performance.
Sales Lead
Apple
06.2011 - 05.2015
- Trained, coached, and mentored new sales associates for maximum performance.
- Analyzed prior delivery processes and uncovered more efficient method.
- Offered each customer top-notch, personal service to boost sales and customer satisfaction leading our store to the top of the South florida market 3 years in a row.
- Provided exceptional customer service to foster client loyalty and satisfaction maintaining 80 Net Promoter Score.
- Participated in store meetings and product training sessions to understand and sell items.
- Started as sales rep and was promoted within a year.
Education
Bachelor of Arts - Business Administration And Management
Florida International University
Miami, FLSkills
- Meeting facilitation
- Collaborative mindset
- Influencing skills
- Ethical Leadership
- Administrative background
- Time Management
- Attention to Detail
- Staff Management
- Hiring and Terminations
- Scheduling and calendar management
- Company Representation
- Workforce Planning
Languages
Spanish
Native or Bilingual
Timeline
Startup Consultant
Self Employed
10.2023 - Current
Chief of Staff
Redcon1
05.2016 - 10.2023
Customer Experience Manager
Zendo
05.2015 - 05.2016
Sales Lead
Apple
06.2011 - 05.2015
Bachelor of Arts - Business Administration And Management
Florida International University
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