Eduardo S. Martinez
Manhattan
Summary
Professional in food and beverage industry with strong focus on team collaboration and achieving results. Adept at managing operations, ensuring quality, and driving customer satisfaction. Known for reliability and adaptability in meeting changing needs. Skilled in inventory control, staff training, and cost management.
Overview
11
11
years of professional experience
Work History
FOOD & BEVERAGE MANAGER
CASA DANI
07.2024 - Current
- Resolved customer complaints involving food or beverage quality and service.
- Developed staff training programs to enhance service skills and increase overall efficiency.
- Maintained highest standards for beverage quality and service.
- Oversaw the hiring process for new employees, selecting top talent to join our team.
- Improved customer satisfaction by implementing innovative food and beverage menu options.
- Trained food and beverage service personnel, confirming staff to provide recommendations and answer questions.
- Coordinated daily and nightly shift safety and sanitation procedures for bar areas and entire restaurant.
- Responded to customer complaints, addressing concerns, and distress with amicable interactions.
- Collaborated with chefs and kitchen staff to ensure high-quality food preparation and timely delivery to customers.
CAPTAIN
CASA DANI
01.2022 - 07.2024
- Company Overview: Fine Dining- 3 Michelin Stars
- Provide excellent table service to 100 + patrons by maintaining knowledge of all menu items, including beverages and wines, and make recommendation upon request
- Anticipate guests needs, ascertain satisfaction, and respond urgently and appropriately to guest concerns and requests
- Effectively communicate with guests and co-workers to ensure guest satisfaction
- Operated POS terminals to input customer order and accept payment in a timely and efficient manner
- Leveraged knowledge of service and cutlery etiquette and skills in human relations and time management to provide high quality, luxurious dining experiences to 50 + patrons
- Stayed up to date on menu changes to answer questions and help customer select optimal meal choices based on individual preferences and/or food sensitives
- Fine Dining- 3 Michelin Stars
CUSTOMER SERVICE AGENT
AVIATION PORT SERVICES
01.2017 - 01.2020
- Ensured passengers were assisted smoothly through airport facilities
- Provided excellent customer service, while ensuring proper corporate and governmental policies and documentation
- Performed pre-and post-flight administration duties
- Handled transactions in a timely manner over sales, delayed, canceled flights, and any issue related to lost/damaged luggage
- Resolved customer requests, questions and complaints
- Ensured staff as well as passengers adhered and were following federal aviation and air traffic safety regulations as well as the airlines policy and procedures
- Provided relevant information to passengers with a high level of knowledge of the brand and services to offer
SERVER
SILHOUETTE RESTAURANT & LOUNGE
01.2014 - 01.2017
- Presented menus to patrons and answered questions about menu items
- Coordinated order flow between wait staff and kitchen staff, working to increase order delivery efficiency
- Trained new employees in proper food preparation procedures, ensuring attention to safety, hygiene and team efficiency
- Introduced reservations system, and trained entire staff on use of Table Manager app functions
- Assisted host or hostess by answering phones to take reservations or to-go orders, and by greeting, seating, and thanking guests
- Served food and beverages to patrons, and prepared served specialty dishes at tables as required
Education
HIGH SCHOOL DIPLOMA -
Nuestra Señora de La Paz
Skills
- Customer Service
- Project Organization
- Team Management
- Exceptional organizational and time management skills
- Multilingualism
- Software proficiency
- Microsoft Applications Proficiency
- Operational Improvement
- Managing reservations and large parties
Timeline
FOOD & BEVERAGE MANAGER
CASA DANI
07.2024 - Current
CAPTAIN
CASA DANI
01.2022 - 07.2024
CUSTOMER SERVICE AGENT
AVIATION PORT SERVICES
01.2017 - 01.2020
SERVER
SILHOUETTE RESTAURANT & LOUNGE
01.2014 - 01.2017
HIGH SCHOOL DIPLOMA -
Nuestra Señora de La Paz
Similar Profiles
Virginia LunaVirginia Luna
Restaurant Hostess at Casa DaniRestaurant Hostess at Casa Dani
Cesar FloresCesar Flores
Food Runner at CASA DANIFood Runner at CASA DANI
Catie KostopoulosCatie Kostopoulos
Customer Service Representative at DANICustomer Service Representative at DANI
Joseph CovingtonJoseph Covington
Licensed Real Estate Salesperson at Self Employed - BOND New York Properties, LLCLicensed Real Estate Salesperson at Self Employed - BOND New York Properties, LLC
Jordyn GibsonJordyn Gibson
Cashier Team Lead at LEISZLERCashier Team Lead at LEISZLER