Eduardo Solis
Dallas,TX
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
9
9
years of professional experience
Work History
Package Handler
FedEx
10.2023 - Current
- Improved package handling efficiency by implementing proper sorting and organizing techniques.
- Reduced damage rates for packages through careful handling and adherence to safety protocols.
- Streamlined workflow by coordinating with team members on efficient loading and unloading procedures.
- Enhanced customer satisfaction by ensuring timely delivery of packages through efficient processing methods.
- Maintained a safe work environment by adhering to company policies and guidelines for proper lifting techniques.
- Supported team morale by fostering positive communication and collaboration among coworkers.
- Aided in maintaining warehouse cleanliness, ensuring an organized workspace conducive to efficient operations.
- Exceeded performance expectations during peak seasons, managing high volumes of shipments without compromising on quality or timeliness.
- Provided training support for new hires, sharing knowledge of best practices in package handling procedures.
- Followed safety regulations to maintain safe work environment.
- Removed jams and unblocked conveyor system to maintain flow of goods.
- Proved successful working within tight deadlines and a fast-paced environment.
- Used hand-held scanners and physical logs to accurately track item movements.
- Alerted supervisors and coworkers of hazards and other issues for quick resolutions.
- Followed verbal and written instructions to properly move and ship products.
- Collaborated with other package handlers to provide prompt and accurate delivery of orders.
Title Clerk
Tricolor Holdings LLC
09.2022 - 01.2023
- Streamlined title processing by efficiently managing documentation and maintaining accurate records.
- Enhanced customer satisfaction by providing timely and accurate title information for vehicle transactions.
- Collaborated with various departments to ensure smooth workflow for title processing and delivery.
- Expedited the title transfer process, closely monitoring timelines and proactively addressing any potential delays.
- Assisted customers with complex title issues, providing guidance and support throughout the resolution process.
- Continuously improved processes for title management, identifying areas of improvement and implementing changes where necessary.
- Coordinated efforts between sales staff, finance managers, and DMV offices to provide clients with prompt service regarding their vehicle titles.
Store Team Lead (STL)
OPORTUN
09.2019 - 07.2022
- Belt Line and Northgate
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined store operations for increased efficiency by implementing effective management strategies.
- Boosted sales performance with targeted marketing initiatives and attractive merchandise displays.
- Trained new team members, fostering a positive work environment and promoting teamwork.
- Coordinated staff scheduling, balancing business needs with employee preferences to maintain morale and productivity.
- Resolved conflicts among team members diplomatically, fostering a positive atmosphere conducive to collaboration.
- Listened to customer needs and desires to identify and recommend optimal products.
- Engaged in friendly conversation with customer to better uncover individual needs.
Customer Loyalty Representative
OPORTUN
02.2019 - 09.2019
- Full-Time Customer Loyalty Representative
- Boosted customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Enhanced customer loyalty through personalized service and proactive follow-ups on inquiries.
- Delivered exceptional support by understanding customers'' needs and offering tailored solutions.
Customer Loyalty Representative
OPORTUN
11.2018 - 02.2019
- Part-Time Customer Loyalty Representative
- Boosted customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Enhanced customer loyalty through personalized service and proactive follow-ups on inquiries.
- Streamlined communication with clients, ensuring timely responses to enhance overall satisfaction.
Customer Loyalty Representative
OPORTUN
08.2018 - 11.2018
- Part-Time Customer Loyalty Representative
- Boosted customer satisfaction by effectively addressing concerns and providing prompt resolutions.
- Enhanced customer loyalty through personalized service and proactive follow-ups on inquiries.
- Streamlined communication with clients, ensuring timely responses to enhance overall satisfaction.
- Delivered exceptional support by understanding customers'' needs and offering tailored solutions.
Manager
Subway Restaurants
09.2016 - 06.2018
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Optimized resource allocation by conducting regular performance evaluations and providing personalized coaching for staff development.
- Developed a strong company culture focused on employee engagement, collaboration, and continuous learning opportunities.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
Assistant Manager
Subway Restaurants
07.2016 - 09.2016
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Streamlined store operations for increased efficiency, implementing new processes and procedures.
- Developed strong working relationships with staff, fostering a positive work environment.
- Increased sales through effective merchandising strategies and targeted promotions.
Server, Host, and Barback
Dos Chavos Tex-Mex Grill
02.2016 - 05.2016
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Maximized table turnover rate by efficiently managing reservations and seating arrangements.
- Increased sales with upselling techniques and thorough knowledge of menu items, specials, and promotions.
- Maintained a clean and orderly dining area for an enjoyable guest experience.
Front Desk Assistant
Eastfield College
09.2014 - 04.2016
- Streamlined check-in and check-out processes for improved efficiency and customer experience.
- Maintained a professional and welcoming front desk area, setting a positive first impression for guests.
- Managed multi-line phone system, directing calls to appropriate departments while maintaining a friendly demeanor.
- Improved communication between departments with thorough documentation of students/ professors/ staff requests or concerns for prompt resolution.
Education
Associate of Arts - Accounting And Finance
Eastfield Community College
06.2018
High School Diploma -
W. W Samuell High School Early College
Dallas, TX06.2016
Associates of Arts & Science -
Eastfield Community College (Early College)
Mesquite, TX06.2016
Skills
- Bilingual (Spanish and English)
- Customer and Personal service
- Time management
- Fast paced environment
- Communication and Leadership
- Problem Solving
- Financial Education
- Visual and hands-on learner
- Leadership
- Teamwork- Always working as one never alone
- Confidence- Precise on the decisions when working on a task
- Listening- Helping to communicate is the key to success
- Honesty and Integrity
- Creativity and Empowerment
- Feedback and Communication
- Responsibility and Positivity
- Inspire others
- Commitment and Passion
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Package Handler
FedEx
10.2023 - Current
Title Clerk
Tricolor Holdings LLC
09.2022 - 01.2023
Store Team Lead (STL)
OPORTUN
09.2019 - 07.2022
Customer Loyalty Representative
OPORTUN
02.2019 - 09.2019
Customer Loyalty Representative
OPORTUN
11.2018 - 02.2019
Customer Loyalty Representative
OPORTUN
08.2018 - 11.2018
Manager
Subway Restaurants
09.2016 - 06.2018
Assistant Manager
Subway Restaurants
07.2016 - 09.2016
Server, Host, and Barback
Dos Chavos Tex-Mex Grill
02.2016 - 05.2016
Front Desk Assistant
Eastfield College
09.2014 - 04.2016
Associate of Arts - Accounting And Finance
Eastfield Community College
High School Diploma -
W. W Samuell High School Early College
Associates of Arts & Science -
Eastfield Community College (Early College)
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