Eduardo Sotelo
Aurora,IL
Summary
Dynamic and results-driven professional with a strong background at Walgreens, excelling in customer service and conflict resolution. Proven ability to train new employees and enhance operational efficiency. Bilingual in Spanish and English, with advanced data management skills and a reliable work ethic, consistently delivering exceptional results in fast-paced environments.
Overview
6
6
years of professional experience
1
1
Certification
Work History
Production Worker
Randstad - Factor 75
Aurora, IL
04.2025 - Current
- Communicated with team members regarding tasks assigned during shift.
- Reported any issues to supervisor immediately for resolution.
- Monitored production line operations to ensure efficiency and accuracy.
- Cleaned up work area at end of shift to maintain safe working environment.
- Expandable by being sent to other workstations around the warehouse to help, according to the following: protein debox. Veggie debox, Blast Chill Room, Kitchen, and IB2.
- Work with sanitation as well, in the compost area, clearing out racks of past-due foods.
- On the production line P1 and P2, adding the required amount of ingredient to the plates coming down the line, and sleeving the plates coming out the other side.
- As well as stacking the sleeved plates into the bins for them to be ready to be shipped.
SHIFT LEAD
WALGREENS
09.2023 - 12.2024
- Handled cash drawers, card, check, gift card and coupon transactions for customer purchases.
- Keep the register terminal area and store clean and orderly.
- Packed and bagged products according to customer preferences.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Trained new SCA(s) in cash register operation, stocking procedures and customer services.
- Learned roles of other departments to provide coverage and keep the store operational.
- Processed sales, returns and exchanges using POS register system.
- Delivered exceptional customer service with a friendly, helpful attitude to promote repeat business.
Warehouse Worker
Shiftfillers - Factor 75
Aurora, IL
01.2021 - 12.2022
- Assisted in offloading delivery trucks with pallet jacks.
- Trained new employees regarding warehouse procedures and standards.
- Investigated any reported problems regarding shipping errors or damages.
- Performed cycle counts to maintain accurate inventory records.
- Loaded and unloaded shipments from trucks, and picked up and moved heavy packages and items using pallet jacks.
- Finished recipes: at least 4-6 recipes a shift, or more.
- Inspected damaged goods prior to disposal or return to vendor.
- Used scanners to track parcel information, condition or receipt.
FRONT COUNTER CASHIER
McDonald's
Aurora, IL
06.2022 - 08.2022
- Handled cash, credit cards, checks, gift cards and coupon transactions for customer purchases.
- Kept register terminal area and store clean and orderly.
- Packed and bagged products according to customer preferences.
- Addressed and resolved customer complaints with friendly and level-headed assistance.
- Trained new team members in cash register operation, stock procedures and customer services.
- Learned roles of other departments to provide coverage and keep store operational.
- Processed sales, returns and exchanges using POS register system.
- Delivered exceptional customer service with friendly, helpful attitude to promote repeat business.
- Helped with purchases and signed customers up for rewards program.
JANITORIAL CLEANER
ABM Industries Inc.
Downers Grove, IL
02.2022 - 04.2022
- Cleaned floors and surfaces by sweeping, mopping, dusting and polishing.
- Stocked, sanitized, cleaned and inspected restrooms.
- Disposed of waste and gathered individual trash bags to place in receptacles.
- Read and followed company, customer and safety rules, policies and procedures.
- Cleaned windows, glass partitions and mirrors with cleaners and sponges.
- Collected trash from floors within hallways, bathrooms and work areas.
- Sanitized frequented areas and equipment using approved supplies.
- Notified superiors of damaged fixtures, dispensers and furniture or building issues.
GENERAL - PARCEL/CARTS
Woodman's Food Market
North Aurora, IL
08.2019 - 01.2022
- Assisted in loading delivery trucks with prepared packages.
- Reported safety or workflow concerns to leadership for further investigation.
- Trained new employees regarding parcel/carts procedures and standards.
Education
Graduate Certificate - Cyber Security
Waubonsee Community College
Plano05.2022
Skills
- Planning & Organizing
- Conflict Resolution
- Organizational Skills
- Data Management
- Customer Service
- Advanced Math
- Reliable & Trustworthy
- Good Work Ethic
- Active Listening
- Flexible Schedule
- Problem Resolution
- Microsoft Office
- Incident response
- Data analysis
- Self motivation
- Multitasking
- Excel spreadsheets
- Bilingual in Spanish and English
Certification
Microsoft Office Specialist for Office Word 2016
Languages
English
Professional
Spanish
Professional
Timeline
Production Worker
Randstad - Factor 75
04.2025 - Current
SHIFT LEAD
WALGREENS
09.2023 - 12.2024
FRONT COUNTER CASHIER
McDonald's
06.2022 - 08.2022
JANITORIAL CLEANER
ABM Industries Inc.
02.2022 - 04.2022
Warehouse Worker
Shiftfillers - Factor 75
01.2021 - 12.2022
GENERAL - PARCEL/CARTS
Woodman's Food Market
08.2019 - 01.2022
Graduate Certificate - Cyber Security
Waubonsee Community College
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