Eduardo Tello Jr
Security Manager
Tracy,CA
Summary
Experienced Data Cluster Security Manager with a proven track record overseeing multi-site security operations, ensuring the safety and integrity of critical data centers. Skilled in leading cross-functional teams and site managers to drive performance improvements, enhance client satisfaction, and maintain compliance with security standards. Proficient in developing and enforcing security protocols, conducting risk assessments, and managing emergency responses. Demonstrates a strong focus on operational efficiency through effective payroll management, budget adherence, and quarterly data reporting. Committed to safeguarding sensitive environments through a combination of physical security measures and comprehensive training programs.
Overview
9
9
years of professional experience
8
8
years of post-secondary education
1
1
Language
Work History
Cluster Account Manager
Securitas Security Services
10.2023 - Current
- Successfully resolved escalated issues, preventing potential loss of valuable clients while maintaining positive relationships with all parties involved.
- Developed comprehensive post orders for security personnel, outlining key duties, operational protocols, and emergency response procedures to ensure smooth site operations and compliance with client expectations.
- Increased employee safety by conducting regular safety drills and establishing clear evacuation procedures in case of emergencies.
- Conduct regular audits and risk assessments to identify vulnerabilities and improve physical security measures, minimizing the potential for breaches or incidents.
- Assisted in monthly financial reporting, providing key insights into outstanding invoices and revenue projections.
- Led and mentored a team of site managers, driving performance improvements and fostering collaboration to enhance operational efficiency and client satisfaction across multiple data center locations.
- Collected, analyzed, and presented weekly performance data, providing insights on security metrics, incident trends, and operational improvements to senior leadership and clients.
Account Manager
Securitas Security Services USA
03.2019 - 10.2023
- Oversaw weekly payroll and invoice reviews, ensuring accuracy in employee compensation, adherence to budgets, and timely billing to maintain smooth financial operations across multiple sites.
- Conducted thorough investigations of on-site accidents and incidents, compiling detailed reports and escalating findings to clients while ensuring compliance with safety protocols and legal requirements.
- Interviewed, onboarded, and trained newly hired security officers, ensuring they understood site-specific protocols, post orders, and safety procedures to meet performance expectations from day one.
- Optimized planning and allocation of resourced training materials by organizing security and administrative programs, business management operations and inventory control.
- Collected, analyzed, and presented quarterly performance data, providing insights on security metrics, incident trends, and operational improvements to senior leadership and clients.
Lead Security Officer
Securitas
12.2017 - 03.2019
- Completed daily activity reports by recording observations and occurrences.
- Completed multiple patrols of internal building spaces and facility grounds to identify and deter threats to assets.
- Responded to suspicious activities to investigate and resolve concerns with appropriate verbal techniques.
- Analyzed and produced course-of-action reports and escalated issues to management when necessary.
- Created incident reports of irregularities such as property damage, theft, guest or employee accidents and unusual occurrences.
- Informed violators of applicable rules and removed unauthorized individuals from premises.
- Offered every employee, visitor and customer courteous and professional support.
Security Flex Officer
Allied Universal Security Services
03.2016 - 12.2017
- Completed daily activity reports by recording observations and occurrences.
- Completed multiple patrols of internal building spaces and facility grounds to identify and deter threats to assets.
- Responded to suspicious activities to investigate and resolve concerns with appropriate verbal techniques.
- Analyzed and produced course-of-action reports and escalated issues to management when necessary.
- Created incident reports of irregularities such as property damage, theft, guest or employee accidents and unusual occurrences.
- Informed violators of applicable rules and removed unauthorized individuals from premises.
- Offered every employee, visitor and customer courteous and professional support.
Education
High School Diploma -
Tracy High School
08.2006 - 06.2010
Criminal Justice
San Joaquin Delta College
08.2010 - 04.2014
Skills
Account Management
Teamwork and Collaboration
Account development
Customer Service
Client Relationship Management
Data Analytics
Goals and performance
Documentation And Reporting
Goal-Oriented
Team Training
Financial Data
Accomplishments
- Award Of Appreciation from YouTube, for services provided to the client in the days following the YouTube shooting.
Timeline
Cluster Account Manager
Securitas Security Services
10.2023 - Current
Account Manager
Securitas Security Services USA
03.2019 - 10.2023
Lead Security Officer
Securitas
12.2017 - 03.2019
Security Flex Officer
Allied Universal Security Services
03.2016 - 12.2017
Criminal Justice
San Joaquin Delta College
08.2010 - 04.2014
High School Diploma -
Tracy High School
08.2006 - 06.2010
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