Joanna Londoño
Fort Lauderdale
Summary
Highly motivated and adaptable professional with a proven track record in customer service, sales, and operations. Adept at conflict resolution, time management, and maintaining strong customer relationships. Possesses strong work ethics, leadership abilities, and is bilingual in Spanish.
Overview
6
6
years of professional experience
Work History
Uber Driver
Uber
Houston
10.2022 - Current
- Communicate effectively with passengers, ensuring safe and pleasant transportation to desired destinations while providing exceptional customer service.
- Maintain vehicle in excellent condition, ensuring cleanliness and optimal performance.
- Achieved a 5-star Uber rider rating, consistently demonstrating professionalism and customer satisfaction.
- Navigate efficiently using GPS to determine the shortest and fastest routes, calmly handling stressful situations.
Barista
Starbucks Corporation
New York
02.2019 - 02.2023
- Produced a wide range of high-quality beverages efficiently and quickly, meeting customer demands.
- Managed cash drawer operations, ensuring accuracy at the beginning and end of each shift.
- Successfully upsold store products, including drinkware, pastries, and seasonal items, contributing to sales goals.
- Maintained the company's high professional standards and fostered genuine connections with customers.
Supervisor
Crunch Fitness
North Bergen
01.2021 - 12.2021
- Cultivated a welcoming atmosphere for all members and guests, ensuring a positive experience.
- Greeted members and guests with positive reinforcement, promoting a healthy and encouraging environment.
- Maintained a clean and organized facility, upholding company standards for hygiene and presentation.
- Answered phones courteously, helpfully, and professionally, addressing inquiries and providing assistance.
- Facilitated payment for member services in accordance with company procedures.
On Site Manager
Store Wide Services
Secaucus
12.2020 - 11.2021
- Maintained all payroll operations in adherence to company policies and procedures.
- Resolved payroll discrepancies promptly and accurately, addressing all employee payroll queries.
- Trained others on payroll information by collating, calculating, and accurately entering data.
- Updated payroll records efficiently by entering changes to employee information or benefits such as job title changes, exemptions, and savings deductions.
Education
Personal Trainer Certification -
ISSA College of Exercise Science
Phoenix, Arizona03.2024
Massage Therapist Certification -
Everest University
Orlando, Florida11.2011
High School Diploma -
Maverick High School
Kissimmee, Florida06.2010
Skills
- Customer service
- Vehicle maintenance
- Route optimization
- GPS navigation
- Cash handling
- Sales techniques
- Conflict resolution
Timeline
Uber Driver
Uber
10.2022 - Current
Supervisor
Crunch Fitness
01.2021 - 12.2021
On Site Manager
Store Wide Services
12.2020 - 11.2021
Barista
Starbucks Corporation
02.2019 - 02.2023
Personal Trainer Certification -
ISSA College of Exercise Science
Massage Therapist Certification -
Everest University
High School Diploma -
Maverick High School