Proven track record in enhancing customer satisfaction and sales revenue, notably at The Aftermarket in Denton. Skilled in customer service and sales expertise, adept at relationship building and problem-solving to exceed sales targets. Demonstrated ability to lead and collaborate, achieving consistent monthly sales goals with a focus on results.
Overview
20
20
years of professional experience
Work History
Sales Associate
The Aftermarket in Denton
03.2022 - Current
Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
Built relationships with customers to encourage repeat business.
Managed returns, exchanges and refunds in accordance with store policy.
Prepared merchandise for sales floor by pricing or tagging.
Helped customers locate products and checked store system for merchandise at other sites.
Answered customer questions about sizing, accessories, and merchandise care.
Provided positive first impressions to welcome existing, new, and potential customers.
Rotated stock and restocked shelves to maintain product availability and store appearance.
Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
Solved customer challenges by offering relevant products and services.
Accurately processed POS transactions, returning coin, currency, payment cards, and receipts to customers.
Collaborated with team members to improve overall store performance, sharing best practices, and offering support as needed.
Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Assessed customer needs and utilized suggestive selling techniques to drive sales.
Assisted in training new staff members on company policies, product information, and sales techniques for a seamless onboarding experience.
Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
Managed conflict resolution with dissatisfied customers professionally, resulting in improved customer retention rates.
Carpentry Foreman
Centrol Builder's
06.2015 - 12.2021
Implemented preventive maintenance programs for tools and equipment, reducing downtime due to malfunction or repair needs.
Coordinated seamlessly with other trades on site to avoid any delays or conflicts during construction activities.
Maintained high-quality craftsmanship by enforcing attention to detail and adherence to industry standards.
Improved team productivity by providing comprehensive training in carpentry techniques, safety precautions, and tool usage.
Collaborated with architects and engineers to ensure accurate interpretation of blueprints and specifications for each project.
Evaluated team members'' performance regularly, providing constructive feedback and implementing corrective actions when necessary.
Earned repeat business from satisfied clients due to excellent communication skills, professionalism, and top-notch workmanship.
Optimized workflow through efficient scheduling of crew members based on their skills, availability, and project demands.
Ensured timely completion of projects by effectively delegating tasks and monitoring team progress.
Set high-performance benchmarks for the team through leading initiatives aimed at continuous improvement in carpentry techniques and best practices.
Kept accurate records of materials used, employee timesheets, client issues and accident reports.
Cashier & Stocker
Wal-Mart Supercenter
09.2004 - 08.2012
Greeted customers entering store and responded promptly to customer needs.
Welcomed customers and helped determine their needs.
Worked flexible schedule and extra shifts to meet business needs.
Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Restocked and organized merchandise in front lanes.
Assisted customers with returns, refunds and resolving transaction issues.
Resolved customer complaints professionally, leading to improved customer relations and loyalty.
Contributed to store success by maintaining high standards of cleanliness throughout the facility.
Addressed customer needs and made product recommendations to increase sales.