Eduardo Velazquez
Rancho Cucamonga,USA
Summary
I enjoy working in a high paced environment where I can maintain myself occupied and always waiting for new tasks to open up. A very highly responsible worker committed to always give one hundred percent on any task that needs to be finished. I'm highly motivated to learn new things at the Job so I can be better prepared for any assignments I may be put to deliver in the future.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Sales/Retention Representative
Sunrun
05.2024 - Current
- Resolving ARC (At Risk Customer) cases on behalf of the sales team
- Handles inbound calls, but primarily an outbound effort with pre-installed customers
- Provides an excellent experience for in-process customers by adhering to company call quality standards
- Effectively overcomes and handles objections from solar prospects.
- Resolves concerns and de-escalates customers in a friendly and professional manner
- Confidently educates customers regarding Sunrun's solar process
- Re-engages with prospects who have become unresponsive
- Efficiently manages a pipeline of ARC cases to resolve in a timely manner.
Account Manager
Sunpower Corporation
01.2023 - 04.2024
- Work with non-dealer customers to process required amendments
- Work with non-installing dealers to process required economic amendments
- Work with internal and external teams to drive process improvements and standardization
- Track, analyze and interpret data to find creative solutions to reduce cycle times and improve cost
- Manage customers' expectations of project deliverables and timelines as well as deliver proactive communication to customers so they are informed of progress
- Serve as primary customer advocate who takes responsibility to make sure our customer's project runs smoothly
- Drive project stakeholder action and execution to ensure that project milestones are completed in a timely manner
- Manage conflict and customer dissatisfaction by taking ownership of issues and working proactively with stakeholders to resolve in a timely manner
- Support closed loop learning to develop, refine, and implement processes to improve efficiency and customer experience
- Build relationships with internal/external stakeholders as well as customers through respect, empathy, effective communication and being well organized
Project Coordinator
Sunrun
09.2022 - 01.2023
- Deliver world-class customer experience for customers as their primary point of contact from project approval to solar activation
- Set and achieve customer expectations through all points of contact, providing regular proactive communication on project status and next steps
- Work with customers to schedule appointments and obtain inputs such as documents or signatures on application forms
- Provide accurate and timely resolution to customer questions and requests
- Document all customer interactions in accordance with standard process
- Handle escalated projects in collaboration with stakeholders across the business and where necessary, escalate projects with challenges to Customer Success Manager for resolution
- Identify areas of improvement in our customer journey and work with the Customer Success Manager to implement solutions
- Regularly coordinate with the Electrification Managers on pipeline progress and construction capacity, to ensure customers can be activated as expediently at possible
- Collaborate with the Site Audit and Design teams to solve issues and innovate new ways to reduce rework and improve customer experience
- Coordinate with Home Upgrades teams for customers that have home upgrades to ensure timely scheduling and completion of jobs and to provide updates to customers
- Problem solve project challenges, support teams in removing roadblocks, and escalate issues as needed to ensure quick action and resolution
- Deliver pipeline performance and cycle time insights to the Customer Success Manager
- Coordinate with sales, utilities, jurisdictions, sub contractors, build partners, and internal construction manager to ensure a smooth and efficient activation
- Maintain a current understanding of utility, permitting & other external lead times
- Discuss customer feedback and solicit customer satisfaction feedback for both installation and new customer
Senior Permit Coordinator
Sunrun
Santa Fe Springs, CA
10.2021 - 09.2022
- Review, prepare, submit, and receive permit packages in accordance with jurisdictional requirements
- Coordinate payment and reimbursement of permit fees according to company guidelines
- Work with internal teams and jurisdictional employees to understand and resolve any jurisdictional comments
- Work with jurisdictions and Sunrun Design Engineering teams to fully understand, communicate, and resolve AHJ corrections
- Advocate for Sunrun and work with local jurisdictions to streamline permit processes
- Update the AHJ database permitting requirements as needed
- Schedule appointments to meet customers and obtain customer signatures, final paperwork sign off and payment collection
- Organize all completed paperwork, and process payments in a compliant, secure manner, if assigned
- Prepare project documentation for construction teams
- Utilize software systems to record progress of various task.
- Experience with construction permitting.
- Regional specific expeditors/permitting license.
- Excellent customer service skills
- Experienced with Google Suite, MS Excel, MS Word, Workflow Management Platform.
Warehouse Associate
Sunrun
Santa Fe Springs, CA
09.2020 - 10.2021
- Perform special projects and tasks as assigned while meeting and exceeding Warehouse Operations Standards
- Maintain an organized and standard setup of all warehouse inventory and equipment according to Warehouse Operations standards and best practice
- Perform transactions in Oracle ERP for all material movement through the warehouse, including: receiving, stocking, and issuing
- Drive inventory accuracy and integrity through cycle counts and physical inventories
- Responsible for managing all material movement through the warehouse, the Senior Warehouse Specialist operates the forklift to unload shipments, process receipts, and stock the shelves
- On a daily basis pick, package, and deliver all materials to the Installation team
- Responsible for delivery of material through restocking trucks, fulfilling Installer orders, and staging project materials in advance of construction start
- Work closely with the Service Team to manage all materials, documentation, and RMA processing for service and warranty projects
Logistics Material Handler/Mailroom
JPL NASA
Pasadena, CA
09.2018 - 02.2020
- Responsible for receiving, processing, and distributing material for final delivery
- Perform the physical or administrative tasks involved in the receiving, storing, distributing and shipping of materials, parts, supplies and equipment
- May help pack and ship items using appropriate tools (containers, machinery, and packing materials such foam and popcorn)
- Unpack and check that received goods that are moderately complex and comply with purchase orders or invoices
- Identifies and documents over/under or damaged material
- Uses hazmat training and other training to identify and report any materials needing special handling, such as ESD, Hazmat, or temperature sensitive items
- Accesses computer database to input moderately complex receipts
- Maintains files of all routine shipping and receiving documents
- Routes material to destinations on and off-lab as directed, which may include creating shippers
- Interfaces with Laboratory personnel regarding types of packaging material available for shipment, and other routine inquiries
- Operates material handling equipment, including skids, pallet handlers, and hand trucks
- Identifies high dollar receivable items and tag material with property identification tag as required
- Follows established procedures for routine work, and detailed instructions for new assignments
- Uses familiarity with IATA and DOT to prepare moderately complex records of materials shipped and bills of landing
- Resolves intermediate customer service issues
Education
Upper secondary education - Business
Rio Hondo Community College
Skills
- 10 key typing
- Salesforce
- Inventory Control
- Data Entry
- Word Processing
- Schedule management
- Order Picking
- UPS
- Oracle
- Direct sales
- Time management
- Computer skills
- Supply Chain
- Oracle EBS
- Customer service
- Mail room
- CRM software
- Supervising experience
- Communication skills
- Forklift
- Data warehouse
- Google Suite
- Quality Control
- Forklift Operator
- Bilingual
- Leadership
- High-end sales
- Requirements Gathering
- Packing
- ERP systems
- ERP Systems
- Pallet Jack
- Excel
- Shipping, Receiving
- Sales
- RF Scanner
- Supply chain
- FedEx
- Data Warehouse
- Presentation skills
- B2C
- Materials Handling
Certification
- Forklift Certification, 08/01/18
- Hazardous Materials Operations, 08/01/18
- OSHA 10
- PMI Certification
- PMP
- Certified Project Manager
Languages
Spanish, Fluent
Timeline
Sales/Retention Representative
Sunrun
05.2024 - Current
Account Manager
Sunpower Corporation
01.2023 - 04.2024
Project Coordinator
Sunrun
09.2022 - 01.2023
Senior Permit Coordinator
Sunrun
10.2021 - 09.2022
Warehouse Associate
Sunrun
09.2020 - 10.2021
Logistics Material Handler/Mailroom
JPL NASA
09.2018 - 02.2020
Upper secondary education - Business
Rio Hondo Community College