Summary
Overview
Work History
Education
Skills
Certification
Languages
Timeline
Generic
Eduardo Velazquez

Eduardo Velazquez

Rancho Cucamonga,USA

Summary

I enjoy working in a high paced environment where I can maintain myself occupied and always waiting for new tasks to open up. A very highly responsible worker committed to always give one hundred percent on any task that needs to be finished. I'm highly motivated to learn new things at the Job so I can be better prepared for any assignments I may be put to deliver in the future.

Overview

7
7
years of professional experience
1
1
Certification

Work History

Sales/Retention Representative

Sunrun
05.2024 - Current
  • Resolving ARC (At Risk Customer) cases on behalf of the sales team
  • Handles inbound calls, but primarily an outbound effort with pre-installed customers
  • Provides an excellent experience for in-process customers by adhering to company call quality standards
  • Effectively overcomes and handles objections from solar prospects.
  • Resolves concerns and de-escalates customers in a friendly and professional manner
  • Confidently educates customers regarding Sunrun's solar process
  • Re-engages with prospects who have become unresponsive
  • Efficiently manages a pipeline of ARC cases to resolve in a timely manner.

Account Manager

Sunpower Corporation
01.2023 - 04.2024
  • Work with non-dealer customers to process required amendments
  • Work with non-installing dealers to process required economic amendments
  • Work with internal and external teams to drive process improvements and standardization
  • Track, analyze and interpret data to find creative solutions to reduce cycle times and improve cost
  • Manage customers' expectations of project deliverables and timelines as well as deliver proactive communication to customers so they are informed of progress
  • Serve as primary customer advocate who takes responsibility to make sure our customer's project runs smoothly
  • Drive project stakeholder action and execution to ensure that project milestones are completed in a timely manner
  • Manage conflict and customer dissatisfaction by taking ownership of issues and working proactively with stakeholders to resolve in a timely manner
  • Support closed loop learning to develop, refine, and implement processes to improve efficiency and customer experience
  • Build relationships with internal/external stakeholders as well as customers through respect, empathy, effective communication and being well organized

Project Coordinator

Sunrun
09.2022 - 01.2023
  • Deliver world-class customer experience for customers as their primary point of contact from project approval to solar activation
  • Set and achieve customer expectations through all points of contact, providing regular proactive communication on project status and next steps
  • Work with customers to schedule appointments and obtain inputs such as documents or signatures on application forms
  • Provide accurate and timely resolution to customer questions and requests
  • Document all customer interactions in accordance with standard process
  • Handle escalated projects in collaboration with stakeholders across the business and where necessary, escalate projects with challenges to Customer Success Manager for resolution
  • Identify areas of improvement in our customer journey and work with the Customer Success Manager to implement solutions
  • Regularly coordinate with the Electrification Managers on pipeline progress and construction capacity, to ensure customers can be activated as expediently at possible
  • Collaborate with the Site Audit and Design teams to solve issues and innovate new ways to reduce rework and improve customer experience
  • Coordinate with Home Upgrades teams for customers that have home upgrades to ensure timely scheduling and completion of jobs and to provide updates to customers
  • Problem solve project challenges, support teams in removing roadblocks, and escalate issues as needed to ensure quick action and resolution
  • Deliver pipeline performance and cycle time insights to the Customer Success Manager
  • Coordinate with sales, utilities, jurisdictions, sub contractors, build partners, and internal construction manager to ensure a smooth and efficient activation
  • Maintain a current understanding of utility, permitting & other external lead times
  • Discuss customer feedback and solicit customer satisfaction feedback for both installation and new customer

Senior Permit Coordinator

Sunrun
Santa Fe Springs, CA
10.2021 - 09.2022
  • Review, prepare, submit, and receive permit packages in accordance with jurisdictional requirements
  • Coordinate payment and reimbursement of permit fees according to company guidelines
  • Work with internal teams and jurisdictional employees to understand and resolve any jurisdictional comments
  • Work with jurisdictions and Sunrun Design Engineering teams to fully understand, communicate, and resolve AHJ corrections
  • Advocate for Sunrun and work with local jurisdictions to streamline permit processes
  • Update the AHJ database permitting requirements as needed
  • Schedule appointments to meet customers and obtain customer signatures, final paperwork sign off and payment collection
  • Organize all completed paperwork, and process payments in a compliant, secure manner, if assigned
  • Prepare project documentation for construction teams
  • Utilize software systems to record progress of various task.
  • Experience with construction permitting.
  • Regional specific expeditors/permitting license.
  • Excellent customer service skills
  • Experienced with Google Suite, MS Excel, MS Word, Workflow Management Platform.

Warehouse Associate

Sunrun
Santa Fe Springs, CA
09.2020 - 10.2021
  • Perform special projects and tasks as assigned while meeting and exceeding Warehouse Operations Standards
  • Maintain an organized and standard setup of all warehouse inventory and equipment according to Warehouse Operations standards and best practice
  • Perform transactions in Oracle ERP for all material movement through the warehouse, including: receiving, stocking, and issuing
  • Drive inventory accuracy and integrity through cycle counts and physical inventories
  • Responsible for managing all material movement through the warehouse, the Senior Warehouse Specialist operates the forklift to unload shipments, process receipts, and stock the shelves
  • On a daily basis pick, package, and deliver all materials to the Installation team
  • Responsible for delivery of material through restocking trucks, fulfilling Installer orders, and staging project materials in advance of construction start
  • Work closely with the Service Team to manage all materials, documentation, and RMA processing for service and warranty projects

Logistics Material Handler/Mailroom

JPL NASA
Pasadena, CA
09.2018 - 02.2020
  • Responsible for receiving, processing, and distributing material for final delivery
  • Perform the physical or administrative tasks involved in the receiving, storing, distributing and shipping of materials, parts, supplies and equipment
  • May help pack and ship items using appropriate tools (containers, machinery, and packing materials such foam and popcorn)
  • Unpack and check that received goods that are moderately complex and comply with purchase orders or invoices
  • Identifies and documents over/under or damaged material
  • Uses hazmat training and other training to identify and report any materials needing special handling, such as ESD, Hazmat, or temperature sensitive items
  • Accesses computer database to input moderately complex receipts
  • Maintains files of all routine shipping and receiving documents
  • Routes material to destinations on and off-lab as directed, which may include creating shippers
  • Interfaces with Laboratory personnel regarding types of packaging material available for shipment, and other routine inquiries
  • Operates material handling equipment, including skids, pallet handlers, and hand trucks
  • Identifies high dollar receivable items and tag material with property identification tag as required
  • Follows established procedures for routine work, and detailed instructions for new assignments
  • Uses familiarity with IATA and DOT to prepare moderately complex records of materials shipped and bills of landing
  • Resolves intermediate customer service issues

Education

Upper secondary education - Business

Rio Hondo Community College

Skills

  • 10 key typing
  • Salesforce
  • Inventory Control
  • Data Entry
  • Word Processing
  • Schedule management
  • Order Picking
  • UPS
  • Oracle
  • Direct sales
  • Time management
  • Computer skills
  • Supply Chain
  • Oracle EBS
  • Customer service
  • Mail room
  • CRM software
  • Supervising experience
  • Communication skills
  • Forklift
  • Data warehouse
  • Google Suite
  • Quality Control
  • Forklift Operator
  • Bilingual
  • Leadership
  • High-end sales
  • Requirements Gathering
  • Packing
  • ERP systems
  • ERP Systems
  • Pallet Jack
  • Excel
  • Shipping, Receiving
  • Sales
  • RF Scanner
  • Supply chain
  • FedEx
  • Data Warehouse
  • Presentation skills
  • B2C
  • Materials Handling

Certification

  • Forklift Certification, 08/01/18
  • Hazardous Materials Operations, 08/01/18
  • OSHA 10
  • PMI Certification
  • PMP
  • Certified Project Manager

Languages

Spanish, Fluent

Timeline

Sales/Retention Representative

Sunrun
05.2024 - Current

Account Manager

Sunpower Corporation
01.2023 - 04.2024

Project Coordinator

Sunrun
09.2022 - 01.2023

Senior Permit Coordinator

Sunrun
10.2021 - 09.2022

Warehouse Associate

Sunrun
09.2020 - 10.2021

Logistics Material Handler/Mailroom

JPL NASA
09.2018 - 02.2020

Upper secondary education - Business

Rio Hondo Community College
Eduardo Velazquez