Eduardo Villegas
New Haven,CT
Summary
Highly-motivated employee with desire to take on new challenges. Strong worth ethic, adaptability and exceptional interpersonal skills. Adept at working effectively unsupervised and quickly mastering new skills. Guest-oriented Reservation Agent with advanced-level reservation and customer service skills. Proficient in effectively managing daily correspondences and operational tasks to exceed customers' expectations and expand customer base. Friendly, organized and hardworking with strong skills in [Software]. Organized and motivated employee eager to apply time management and organizational skills in various environments. Seeking entry-level opportunities to expand skills while facilitating company growth.
Overview
8
8
years of professional experience
Work History
Bartender
Noa
New Haven, CT
05.2023 - Current
- Resolved customer complaints in a professional manner.
- Organized storeroom inventory of supplies such as cups, napkins, straws.
- Maintained inventory of liquor, beer, wine, and other beverage items.
- Assisted in setting up the bar for service shift.
- Managed cash drawer at the end of each shift ensuring accuracy of funds received.
- Greeted customers and provided excellent customer service.
- Developed good working relationships with fellow employees through effective communication.
- Performed opening and closing duties including restocking supplies.
- Provided drink suggestions to customers based on their preferences.
- Checked identification of guests to verify age requirements for alcohol purchase.
- Trained new bartenders on drink preparation and upselling techniques.
- Made friendly conversation with customers to provide enjoyable bar experience.
Waitress
Noches De Colombia
Paterson, NJ
07.2022 - 04.2023
- Greeted customers, answered questions and recommended specials to increase profits.
- Handled food safely and kept spaces clean to protect customers from foodborne illness and maintain proper sanitation.
- Communicated with kitchen staff to stay updated on item availability and customer wait times.
- Arranged place settings with clean tablecloths, napkins and tableware to prepare for incoming guests.
- Collected dirty dishes and glasses from tables or counters, preparing areas for next diners.
- Served food and beverages to patrons and confirmed complete orders.
- Presented menus and answered questions regarding items.
- Explained menu items, describing ingredients and cooking methods upon request.
- Filled condiments and napkin containers during slack periods.
Front Desk Receptionist
Homewood Suites
Paterson, NJ
09.2016 - 07.2019
- Handled payment processing and provided customers with receipts and proper bills and change.
- Received incoming calls and coordinated with staff to fulfill customer requests.
- Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process.
- Explained policies and procedures to visitors.
- Answered multi-line phone system and managed calls by routing to proper extensions or taking messages.
- Completed basic bookkeeping and document filing.
- Responded to inquiries and room requests made online, by phone and via email.
- Prepared daily shift close reports and balanced cash register to accurately reflect transactions.
- Worked with housekeeping and maintenance staff to address and resolve building and room issues.
- Showed off dining areas, pool, and fitness center to prospective and current guests.
- Protected clients' rights by maintaining confidentiality of personal and financial information.
- Provided exceptional service to high volume of daily customers.
- Completed cleaning duties by sweeping and mopping floors, vacuuming carpet and tidying up server stations.
Education
High School Diploma -
National Institute of Learning ( INA )
Usa11.2010
Skills
- Travel sales
- Customer reservations
- Phone etiquette
- Upselling proficiency
- Telephone reception
- Planning & organizing
- Schedule maintenance
- Team building
- Computer skills
- Fluent in Spanish
- Friendly, positive attitude
- Basic math
Languages
English
Professional
Spanish
Native/ Bilingual
Gym, read
- One of the things that keep me with good energy and motivation is absolutely doing exercises, I like to go in the morning is when I have more energy.
- I love reading about personal development, reading for me is one of the habits that keeps me focused and makes me develop my creative side.
Timeline
Bartender
Noa
05.2023 - Current
Waitress
Noches De Colombia
07.2022 - 04.2023
Front Desk Receptionist
Homewood Suites
09.2016 - 07.2019
High School Diploma -
National Institute of Learning ( INA )
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