Eduardo Zanabria
Hayward,CA
Summary
Security Officer with Supervisor experience. Experience working at a retail site and a Technology site. High communication skills to work in any environment and leadership skills to lead others. Adaptable to work many positions required and always ready to learn multiple positions to best assist the Security team. Dependable and experienced Security Professional dealing with providing customer satisfaction, safety, and happiness along with assisting with customer issues, emergencies, and crime prevention.
Overview
17
17
years of professional experience
Work History
Security Supervisor
Allied Universal Security Services
Fremont, California
07.2022 - 12.2024
- Supervised access control at all entrance points of the facility, ensuring only authorized personnel are granted entry.
- Inspected posts daily, and met with security officers to outline tasks and responsibilities.
- Responded quickly to emergency situations by deploying appropriate resources and personnel.
- Conducted regular security patrols to identify and mitigate potential threats.
- Provided ongoing coaching, feedback, development opportunities, and discipline when necessary to ensure employees were meeting expectations and carrying out post orders.
- Multiple checks of all doors and areas were provided and recorded on a daily basis to ensure that all areas were always checked for any issues.
- In any emergency situation, all necessary people were notified in a quick and timely manner, while always following emergency situation protocols.
- Investigated incidents, wrote detailed reports, and made recommendations on how to improve the handling of daily incidents and emergency situations.
- Always led in the handling of alarms, responding to emergencies, disputes, and issues between security officers.
- Worked with the company or client to ensure that Security provided all the coverage needed and requested, in an effort to always build and continue a positive relationship.
Security Officer
Allied Universal Security Services
Newark, California
11.2014 - 06.2022
- Provided multiple checks of all mall doors, entrances, truck courts, hallways, and all of the mall perimeter.
- Conducted patrol checks of parking lots and provided radio checks for each areas that were patrolled.
- While on dispatch, CCTV coverage was conducted on all interior and exterior cameras, assisting foot and mobile patrols when checking on something.
- Regular security checks were provided for the interior and exterior of the mall, and any potential safety hazards were reported.
- All suspicious activity was checked in with the dispatcher. The patrol officer worked together with the dispatcher to maintain safety.
- Reports conducted when dealing with incidents, parking violations issued to overnight vehicles, and regular logs conducted of all officers on duty.
- Provided assistance to loss prevention from anchor stores when called upon, and to any store that needed a security presence dealing with rude and disturbing customers.
- Deterred criminal activity, vandalism, and general misconduct by providing an expert and highly visible security presence at facilities.
- Maintained calm composure during emergencies while communicating with local law enforcement, and emergency response services.
Customer Service Representative
Orchard Supply Hardware LLC
Fremont, California
04.2008 - 09.2012
- Provided leadership and organized all cashiers, helping with placement, keeping track of breaks, assisting when lines got too long, and calling for assistance when needed.
- Closed out all cash registers at the end of the shift, counted all the money to make sure all was accounted for, and submitted all information.
- Organized all go-backs and items returned to the appropriate departments.
- Assisted all customers who had questions and provided them with the information needed, or provided them with store assistance that could best help them.
- I checked on all customer returns and worked with the customer to make sure all problems and issues were resolved, and I ensured customer satisfaction.
- While working on the floor as a nursery associate, I assisted all customers with questions and provided customer service until their satisfaction.
Education
Bachelor of Arts - Sociology
University of California, Riverside
Riverside, CA06-2013
Associate of Arts - Human Development
Ohlone College
Fremont, CA06-2011
Skills
- Security team leadership
- Daily status reports
- Relationship building and management
- Security officer training and development
- Crime prevention
- Team leadership
- Dispatch/CCTV Monitoring
- Screening wands
- Alarm monitoring
- Interior and exterior patrol
- FLUENT IN ENGLISH AND SPANISH
- Skilled in conflict resolution
Timeline
Security Supervisor
Allied Universal Security Services
07.2022 - 12.2024
Security Officer
Allied Universal Security Services
11.2014 - 06.2022
Customer Service Representative
Orchard Supply Hardware LLC
04.2008 - 09.2012
Bachelor of Arts - Sociology
University of California, Riverside
Associate of Arts - Human Development
Ohlone College
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