LORENA GUTIERREZ
ANAHEIM,CA
Summary
Proven Legal Assistant with a track record of enhancing client satisfaction and streamlining office operations at LAW OFFICES OF DUANE M. HAMILTON. Excelled in document management and client communication, demonstrating exceptional attention to detail and administrative support skills. Skilled in Microsoft Office and adept at maintaining confidentiality, significantly improving client relations and office efficiency.
Legal professional with experience in supporting attorneys and legal teams. Skilled in managing case files, drafting legal documents, and conducting research. Strong focus on team collaboration, reliable under changing needs, and results-driven. Known for communication skills, organizational abilities, and confidentiality.
Overview
14
14
years of professional experience
Work History
Legal Assistant
LAW OFFICES OF DUANE M. HAMILTON
02.2014 - Current
- Maintained strict confidentiality, protecting sensitive client information as required by legal ethics and regulations.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Improved communication between attorneys and clients by scheduling meetings, providing status updates, and relaying critical information promptly.
- Increased client satisfaction by efficiently managing case files and promptly addressing inquiries.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Enhanced office productivity by implementing efficient document management systems for easy retrieval and storage.
- Improved client satisfaction with prompt and effective communication regarding case updates and inquiries.
- Contacted clients to schedule appointments and discuss progress of cases.
- Communicated pertinent information to clients via phone, email, and mail.
- Analyzed deeds of trust to verify grantor, grantee, trustee and loan amounts for executive leadership.
CASHIER
Kohls Department Store
11.2013 - 12.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
CASHIER
Tommy's Original Hamburgers
06.2010 - 09.2013
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Restocked and organized merchandise in front lanes.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Answered questions about store policies and addressed customer concerns.
- Mentored new employees on cashier duties and best practices, improving overall staff performance.
Education
No Degree - Criminal Justice
Santa Ana College
Santa Ana, CA06-2027
Graduate Certificate - MAKEUP ARTIST
COSMO BEAUTY SCHOOL
Orange, CA05-2014
High School Diploma -
KATELLA HIGH SCHOOL
Anaheim, CA06-2010
Skills
- Fast Learner
- Scheduling/Planning
- Microsoft Office
- File Organization
- Calendar Management
- Legal Document Preparation
- Client Communication
- Administrative Support
- Document Preparation
- Interviewing Clients
- Client Relations
- Document drafting
- Document filing
- Client Support
Languages
Spanish
Native or Bilingual
Timeline
Legal Assistant
LAW OFFICES OF DUANE M. HAMILTON
02.2014 - Current
CASHIER
Kohls Department Store
11.2013 - 12.2013
CASHIER
Tommy's Original Hamburgers
06.2010 - 09.2013
No Degree - Criminal Justice
Santa Ana College
Graduate Certificate - MAKEUP ARTIST
COSMO BEAUTY SCHOOL
High School Diploma -
KATELLA HIGH SCHOOL
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