Eduardo A Garcia
Summary
Customer Service/Sales Executive with a proven track record at Macy's, enhancing customer satisfaction and retention through exceptional service and relationship building. Skilled in complaint handling and team collaboration, I successfully boosted sales by implementing innovative merchandising strategies and training staff, resulting in increasing guest traffic and improving store performance.
Driven professional with proven history in customer service. Known for enhancing customer experiences and fostering team collaboration. Consistently adaptable to changing needs and reliable in delivering results. Skilled in communication and conflict resolution.
Experienced with customer service management, including efficient resolution of client concerns. Utilizes communication and problem-solving skills to enhance customer satisfaction. Track record of fostering positive interactions and maintaining high service standards.
Always ensure that the very best of Macy's os always on display. They see the store through the customer's eyes, leading initiatives to increase shopper loyalty while upholding Macy's standards for customer service. Passion for the perfect customer experience is ideal for someone who enjoys connecting with people and sharing knowledge and enthusiasm with the team through training and coaching.
Overview
37
37
years of professional experience
Work History
Customer Service Executive
Macy's
04.2022 - Current
- Provided company information and policies to customers upon inquiry and answered questions via phone, email, or online chat.
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Escalated critical customer issues to supervisor to avoid lost revenue and canceled policies.
- Boosted customer retention rates by providing exceptional service and building rapport with clients.
- Monitored cash drawers in multiple checkout stations and maintained adequate cash supply.
- Liaised with sales, marketing, and management teams to develop solutions and accomplish shared objectives.
- Cross-trained and provided backup support for organizational leadership.
- Expertly navigated escalating situations, leading to resolutions that satisfied both clients'' needs while adhering to company policies.
- Contributed towards improving overall customer feedback scores by consistently delivering high-quality service experiences.
- Increased monthly revenue through upselling additional services or retail products during consultations or treatment sessions.
- Increased sales volume by effectively training and motivating retail sales team members.
- Coordinated seasonal promotions in alignment with corporate objectives, boosting sales during key retail periods.
- Managed inventory levels to maintain adequate stock while minimizing overstock, optimizing retail profits.
- Increased sales by effectively setting up and maintaining product displays in various retail stores.
- Assisted in driving sales growth through upselling treatments, packages, and retail products to clients.
- Assisted in maintaining a clean, organized retail environment for optimal shopping experience.
- Upheld proper visual merchandising standards on retail floor and windows.
Display Assembler
Macy's Department Store
01.2023 - 04.2023
- Increased production output by optimizing workflow and effectively managing resources.
- Assisted in training new employees, ensuring a thorough understanding of display assembly procedures and best practices.
- Solved merchandising issues and adjusted sets to create and maintain inspiring presentations.
- Maintained backroom space with current signing tools and signing fixtures.
- Merchandised cases from backroom to sales floor to fill display units or shelves with products.
- Assembled and disassembled promotional materials such as signs, banners and cardboard displays.
- Collaborated with store managers to determine best placement for merchandise displays.
Fragrance Sales Associate
Macy's Department Store
11.2022 - 01.2023
- Increased visual impact and sales [Number]% through optimal arrangement of mannequins, fixtures, walls and tables.
- Developed innovative visual merchandising strategies that drove foot traffic and boosted overall store performance.
- Managed analytical reports to identify and track sales activities and customer trends.
- Enhanced customer experience by creating visually appealing and organized store layouts.
- Collaborated with team members to achieve monthly sales targets and maintain a positive work environment.
- Maximized sales opportunities by leveraging cross-selling strategies and recommending complementary products to suit customers'' preferences.
Security Project Manager
Groupe Sthals
10.2013 - 09.2020
- Continuously monitored project progress, adjusting timelines and resources as needed to achieve timely completion.
- Spearheaded crisis management efforts during critical incidents, ensuring swift resolution while minimizing damages.
- Reduced security risks by effectively coordinating and overseeing multiple security initiatives simultaneously.
- Oversaw incident reporting processes to ensure accurate documentation and facilitate continuous improvement efforts.
- Managed budgets and resources to deliver cost-effective results without compromising on quality or efficiency.
- Championed employee training programs to raise awareness of emerging threats and foster a culture of proactive vigilance.
- Presented regular updates on project status to senior leadership, maintaining transparency and facilitating informed decisionmaking.
- Evaluated existing security infrastructure, recommending improvements based on identified gaps and weaknesses.
- Investigated incidents and wrote reports.
- Submitted documentation for weekly payroll, managed schedules, and enforced policies.
- Coordinated protective service operations with other emergency response agencies.
- Conducted drills to keep security staff on alert and proficient with established plans.
- Monitored and maintained CCTV and access control systems to protect personnel and assets.
- Supervised team of 5 security personnel during shift.
- Evaluated security systems and procedures to identify areas for improvement.
- Established and maintained close working relationships with local law enforcement officers.
Police Officer
City Dearborn Heights
07.1988 - 04.2013
- Participated in ongoing training opportunities to stay current on best practices, maintaining a high level of expertise within the field of law enforcement.
- Displayed sound judgment under pressure when making critical decisions that impact public safety during emergency situations.
- Utilized excellent communication skills when interacting with diverse populations, fostering trust between law enforcement and the community members they serve.
- Answered emergency calls for help from citizens and business owners.
- Assisted in special investigations and crime prevention programs.
- Monitored traffic violations, issuing citations as necessary.
- Participated in continuous firearms proficiency, defensive driving and arrest technique training.
- Performed rescue functions at accidents, emergencies and disasters by directing traffic and administering emergency medical aid.
- Identified, pursued and arrested suspects and perpetrators of criminal acts.
- Utilized clear communication and interpersonal skills to build relationships with citizens.
Education
Associate of Arts - Criminal Justice
Schoolcraft College
Garden City, MI05-1991
High School Diploma -
Western High School
Detroit, MI06-1985
Skills
- Team collaboration
- Customer engagement
- Customer relationship management
- Complaint handling
- Client engagement
- Public speaking
- Relationship building
- Product sales
- Customer needs assessment
- Team training and development
- Appointment coordination
- Satisfaction monitoring
- Employee performance management
Timeline
Display Assembler
Macy's Department Store
01.2023 - 04.2023
Fragrance Sales Associate
Macy's Department Store
11.2022 - 01.2023
Customer Service Executive
Macy's
04.2022 - Current
Security Project Manager
Groupe Sthals
10.2013 - 09.2020
Police Officer
City Dearborn Heights
07.1988 - 04.2013
Associate of Arts - Criminal Justice
Schoolcraft College
High School Diploma -
Western High School
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