Eduardo E Aceves
Hayward,CA
Summary
Distinguished in the security and hospitality sectors at The Ritz-Carlton Hotel Company, adept in CCTV monitoring and fostering team collaboration. Excelled in conducting thorough investigations and enhancing safety protocols, significantly reducing security incidents. Demonstrated exceptional ability in incident reporting and active listening, ensuring a secure, efficient environment. Diligent with background in loss prevention. Successfully reduced shrinkage through proactive surveillance and strategic interventions. Demonstrated ability in safety, deterrence and incident reporting.
Overview
10
10
years of professional experience
Work History
Loss Prevention Officer
The Ritz-Carlton Hotel Company
11.2019 - 10.2023
- Completed incident reports and activity logs for accurate, current records.
- Patrolled Hotel premises to detect any suspicious activity and prevent any security breaches.
- Monitored employee compliance with company policies, promptly addressing any violations or concerns as needed.
- Conducted daily store walk-throughs to identify potential security risks.
- Responded quickly to emergency alarms and calls for assistance for improved issue prevention.
- Provided support during internal investigations, gathering evidence and documenting incidents thoroughly.
- Observed video surveillance systems for prompt emergency response.
- Calmly and efficiently addressed emergency situations such as safety hazards and threats to life or property, deescalating when possible, and conflict resolution between either gust and employees.
Steward
The Ritz-Carlton Hotel Company
07.2013 - 11.2019
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Boosted team efficiency by keeping kitchen areas organized, clean, and properly sanitized.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Maintained accurate inventory management for food supplies and tableware, avoiding shortages or overstocking issues.
- Stepped into additional roles during busy times to boost coverage of important stations.
Education
High School Diploma -
Hayward High School
Hayward06-2011
Skills
- CCTV Monitoring
- Incident Reporting
- Investigations
- Property Patrol
- Staff Training
- Teamwork and Collaboration
- Internal investigations
- Team Collaboration
- Active Listening
Languages
Spanish
Native or Bilingual
Timeline
Loss Prevention Officer
The Ritz-Carlton Hotel Company
11.2019 - 10.2023
Steward
The Ritz-Carlton Hotel Company
07.2013 - 11.2019
High School Diploma -
Hayward High School
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