Eduardo E Galindo
Fern Park,FL
Summary
Bilingual (English-Spanish) professional with over 30 years of experience in administrative, trust management, and customer service roles. Proven expertise in financial operations, project management, and customer relationship management, including the successful founding of a call center and project management division for a global time-sharing enterprise. Skilled in Microsoft Office, decision-making, and adapting to new technologies. Adept at streamlining processes and delivering exceptional customer service in fast-paced environments. Seeking to contribute my expertise and fresh perspective with you.
Overview
26
26
years of professional experience
1
1
Certificate
Work History
Administrative Board Counselor
Inversiones Edgaza, C.A.
01.2000 - 01.2013
- Founded and managed a Project Management and Call Center, including a Welcoming Offer Saloon area, for a global Time-Sharing Enterprise, enhancing customer service operations
- Provided FX (Foreign Exchange) and Venezuelan Central Bank Superintendence Counseling, ensuring compliance and operational efficiency
- Delivered administrative and operative advisory activities, leveraging effective communication and problem-solving skills to address complex issues
- Provided guidance to clients to enhance decision-making and personal growth.
- Improved client coping strategies by conducting personalized counseling sessions.
- Assisted clients in achieving personal goals, offering support and resources.
- Conducted evaluations to identify client needs and appropriate interventions.
- Assisted clients in setting realistic goals, developing action plans, and monitoring progress towards achievement.
- Maintained accurate documentation of client interactions, assessments, and progress notes for effective case management.
Trust Operative Manager
Citibank, Venezuelan Branch
01.1994 - 12.1999
- Supervised and controlled accounting posts and activities, ensuring accuracy and compliance with internal Banking and Government Trust's reports and registers, improving operational efficiency by 100%
- Managed customer-related activities across Citibank's offices nationwide, addressing complex issues and enhancing customer satisfaction by 100% through effective communication and problem-solving skills
- Coordinated Trustee duties across multiple offices, ensuring consistent and efficient processes, contributing to a 100% increase in overall service quality
- Achieved operational excellence with streamlined processes and effective resource allocation.
- Enhanced employee performance, implementing training programs and development initiatives.
- Optimized workflow for increasing operational efficiency and reducing bottlenecks.
- Ensured compliance with industry standards and regulations through regular audits.
- Reduced operational times with strategic tech systems.
- Enhanced reporting accuracy by implementing advanced analytics tools.
Trust General Manager
Banco Internacional, C.A.
02.1989 - 12.1993
- Led a team to manage all staff procedures, ensuring operational efficiency and compliance, resulting in a 100% improvement in process adherence
- Implemented seasonal marketing strategies to attract new business, increasing customer acquisition by 45% through targeted campaigns
- Analyzed tech trends and provided strategic advice, maintaining a principal spot among Bank Trust Services and enhancing customer satisfaction by 100%
- Streamlined operations to enhance efficiency across multiple departments.
- Led team to achieve the best attention and customer satisfaction.
- Trained staff to ensure consistent service delivery.
- Implemented innovative solutions to drive business growth.
- Boosted employee engagement by creating a positive work environment.
- Cultivated strong relationships with clients, vendors, and partners to ensure long-term success and loyalty.
Trust Consultant Senior Manager
Banco Mercantil, C.A.
09.1986 - 02.1989
- Provided direct attention and services to customers, resolving issues promptly and improving customer satisfaction by 100% through effective communication and problem-solving skills
- Managed Bank Trust services for potential clients nationwide, ensuring the maintenance and compliance of subscribed accounts
- Addressed and resolved negative performance issues swiftly, enhancing overall service quality by 100%
- Analyzed business processes to identify inefficiencies and recommend improvements.
- Improved client satisfaction by providing customized solutions to complex problems.
- Improved client retention by fostering strong, long-term relationships and trust.
- Delivered presentations to senior management to communicate findings and recommendations.
- Strengthened client relations by addressing concerns and providing ongoing support.
- Evaluated client needs and expectations, establishing clear goals for each consulting engagement.
Education
Associate's Degree - Business Administration
Eckerd College / Tampa College
Saint Petersburg, Florida09.1984
Financial Economics Degree - Economics
Universidad Central De Venezuela
Caracas, Venezuela03.1979
Trust Specialist - Trust
Instituto Bancario Nacional
Caracas, Venezuela10.1974
Accounting Degree - Accounting
Universidad Central De Venezuela
Caracas, Venezuela07.1974
High School Diploma -
Liceo Gustavo Herrera
Caracas, Venezuela07.1969
Elementary School -
Colegio Claret
Caracas, Venezuela09.1964
Skills
- Pretty good Customer service
- Analytical and problem-solving aptitude
- Decision-Making
- Organizational priorities
- Good communication (bilingual Eng-Spn)
- Basic computer knowledge
- Empathy building
- Ability to learn new technologies
- Working well, both independently and as part of a group
- Bilingual Communications
- Conflict resolution
- Active listening
- Stress management
- Problem-solving techniques
Accomplishments
- Owned and operated a successful Counseling private practice for Customers during 12 years in Caracas, Venezuela.
- Organized and led a Call Center project in a Time-sharing enterprise.
- Documented and resolved product update which led to availability at request.
- Achieved immediate information by completing weekly software actualization with accuracy and efficiency.
- Supervised team of up to 47 staff members.
- Achieved best results through effectively work with an unique trained team.
Certification
- Managing your time, 01/01/22 - 12/31/25
- Navigating Ambiguity, 01/01/22 - 12/31/25
- Phone-Based Customer Service, 01/01/22 - 12/31/25
- Accounting in EXCEL, 01/01/22 - 12/31/25
- Acting Decisively, 01/01/22 - 12/31/25
- AI Productivity Hacks to Reimagine Your Workday and Career, 01/01/22 - 12/31/25
- Creating Positive Conversations with Challenging Customers, 01/01/22 - 12/31/25
- Customer Service and Support During Economic Downturns, 01/01/22 - 12/31/25
- Customer Service Call Control Strategies, 01/01/22 - 12/31/25
- Customer Service Managing Customer Expectations, 01/01/22 - 12/31/25
- Customer Service Problem-solving and Troubleshooting, 01/01/22 - 12/31/25
- Customer Service Serving Customers Through Chat and Text, 01/01/22 - 12/31/25
- Customer Service Skills Communicating Complex Products with Confidence, 01/01/22 - 12/31/25
- De-escalating Conversations for Customer Service, 01/01/22 - 12/31/25
- Delivering Bad News to a Customer, 01/01/22 - 12/31/25
- Discovering Your Strengths, 01/01/22 - 12/31/25
- Diversity, Inclusion, and Belonging, 01/01/22 - 12/31/25
- Elevate Your Email Marketing with AI, 01/01/22 - 12/31/25
- Handling Customer Complaints with Empathy, 01/01/22 - 12/31/25
- How to Recover after a Bad Customer Call, 01/01/22 - 12/31/25
- Innovative Customer Service Techniques, 01/01/22 - 12/31/25
- Learning HubSpot CRM, 01/01/22 - 12/31/25
- Listening to Customers, 01/01/22 - 12/31/25
- Microsoft Dynamics 365 Fundamentals (CRM) (MB-901) Exam Tips, 01/01/22 - 12/31/25
- Mistakes to Avoid When Managing Your Time, 01/01/22 - 12/31/25
- Problem-Solving Techniques, 01/01/22 - 12/31/25
- Responding to Unreasonable Customer Demands, 01/01/22 - 12/31/25
- Serving Customers in a Continuously Changing World, 01/01/22 - 12/31/25
- Serving Customers Using Social Media, 01/01/22 - 12/31/25
- Strategic Thinking, 01/01/22 - 12/31/25
- Tackling Intense Customer Service Moments, 01/01/22 - 12/31/25
- Talking to Customers, 01/01/22 - 12/31/25
- The Three Pillars of Effective Communication, 01/01/22 - 12/31/25
- Using AI for Brand Storytelling with Ash Rathod, 01/01/22 - 12/31/25
Languages
English
Native or Bilingual
Spanish
Native or Bilingual
Timeline
Administrative Board Counselor
Inversiones Edgaza, C.A.
01.2000 - 01.2013
Trust Operative Manager
Citibank, Venezuelan Branch
01.1994 - 12.1999
Trust General Manager
Banco Internacional, C.A.
02.1989 - 12.1993
Trust Consultant Senior Manager
Banco Mercantil, C.A.
09.1986 - 02.1989
- Managing your time, 01/01/22 - 12/31/25
- Navigating Ambiguity, 01/01/22 - 12/31/25
- Phone-Based Customer Service, 01/01/22 - 12/31/25
- Accounting in EXCEL, 01/01/22 - 12/31/25
- Acting Decisively, 01/01/22 - 12/31/25
- AI Productivity Hacks to Reimagine Your Workday and Career, 01/01/22 - 12/31/25
- Creating Positive Conversations with Challenging Customers, 01/01/22 - 12/31/25
- Customer Service and Support During Economic Downturns, 01/01/22 - 12/31/25
- Customer Service Call Control Strategies, 01/01/22 - 12/31/25
- Customer Service Managing Customer Expectations, 01/01/22 - 12/31/25
- Customer Service Problem-solving and Troubleshooting, 01/01/22 - 12/31/25
- Customer Service Serving Customers Through Chat and Text, 01/01/22 - 12/31/25
- Customer Service Skills Communicating Complex Products with Confidence, 01/01/22 - 12/31/25
- De-escalating Conversations for Customer Service, 01/01/22 - 12/31/25
- Delivering Bad News to a Customer, 01/01/22 - 12/31/25
- Discovering Your Strengths, 01/01/22 - 12/31/25
- Diversity, Inclusion, and Belonging, 01/01/22 - 12/31/25
- Elevate Your Email Marketing with AI, 01/01/22 - 12/31/25
- Handling Customer Complaints with Empathy, 01/01/22 - 12/31/25
- How to Recover after a Bad Customer Call, 01/01/22 - 12/31/25
- Innovative Customer Service Techniques, 01/01/22 - 12/31/25
- Learning HubSpot CRM, 01/01/22 - 12/31/25
- Listening to Customers, 01/01/22 - 12/31/25
- Microsoft Dynamics 365 Fundamentals (CRM) (MB-901) Exam Tips, 01/01/22 - 12/31/25
- Mistakes to Avoid When Managing Your Time, 01/01/22 - 12/31/25
- Problem-Solving Techniques, 01/01/22 - 12/31/25
- Responding to Unreasonable Customer Demands, 01/01/22 - 12/31/25
- Serving Customers in a Continuously Changing World, 01/01/22 - 12/31/25
- Serving Customers Using Social Media, 01/01/22 - 12/31/25
- Strategic Thinking, 01/01/22 - 12/31/25
- Tackling Intense Customer Service Moments, 01/01/22 - 12/31/25
- Talking to Customers, 01/01/22 - 12/31/25
- The Three Pillars of Effective Communication, 01/01/22 - 12/31/25
- Using AI for Brand Storytelling with Ash Rathod, 01/01/22 - 12/31/25
Associate's Degree - Business Administration
Eckerd College / Tampa College
Financial Economics Degree - Economics
Universidad Central De Venezuela
Trust Specialist - Trust
Instituto Bancario Nacional
Accounting Degree - Accounting
Universidad Central De Venezuela
High School Diploma -
Liceo Gustavo Herrera
Elementary School -
Colegio Claret
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