Eduardo (Eddie) Alvarez
Long Beach,CA
Summary
Dynamic Business Development Manager with a proven track record at Model 1 Commercial Vehicles, excelling in customer relationship management and sales forecasting. Successfully generated new revenue streams through strategic lead generation and partnership cultivation, while enhancing customer satisfaction through exceptional service and problem-solving skills.
With nearly 40 years of parts sales experience at the automotive dealership level, aftermarket, and commercial industry. I pride myself in doing the job once and doing it right at a professional. I have worked in most aspects on this industry as a parts professional, technician, service advisor and business development manager. With my experience background I feel confident that I can fulfill my job duties beyond expectation.
Overview
15
15
years of professional experience
Work History
Business Development Manager
Model 1 Commercial Vehicles
Chino, CA
07.2023 - 03.2025
- Leveraged cold calling, in-person visits and referrals to build leads.
- Researched target markets to understand the needs of current and potential customers.
- Attended tradeshows and conferences to network with potential clients.
- Fostered long-term partnerships with key industry players to enhance market presence.
- Maintained a database of existing customers and prospective leads.
- Generated leads and capitalized on valuable business opportunities to bring in new company revenue and improve bottom line profit.
- Conducted research on industry trends, competitor activities, and customer needs.
- Identified potential clients, built relationships, and negotiated contracts.
- Led a team of parts department employees, providing training and performance evaluations.
- Provided excellent customer service by responding to inquiries in a timely manner.
- Analyzed customer feedback to identify areas of improvement in the parts sales process.
Parts Department Manager
Davey Coach Sales - California
Norwalk, CA
07.2020 - 07.2023
- Resolved customer complaints in a timely manner while adhering to company policies.
- Managed procurement processes, negotiating with suppliers to secure best prices.
- Collaborated closely with service technicians and managers to verify that parts required for repairs remained in stock.
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
- Conducted regular audits of physical stock counts versus book values in order to prevent discrepancies between actual and recorded inventories.
- Allocated material and labor resources to promote on-time and under-budget project completion.
- Monitored inventory levels and reordered stock as needed to meet customer demand.
Parts Professional
Scott Robinson Chrysler Dodge Jeep Ram
Torrance, CA
03.2019 - 03.2020
- Reviewed and understood various technical documentation to make accurate parts selections.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Opened crates to replenish stocked items in proper aisles.
- Developed effective relationships with vendors to ensure timely deliveries at competitive prices.
- Performed quality control inspections on parts and packaged parts for delivery or sale.
- Helped customers diagnose issues and locate replacement parts.
- Assisted in troubleshooting problems related to defective parts by conducting research using available resources such as manufacturer's websites or service manuals.
- Received and stocked incoming merchandise, arranging items in correct locations.
- Made recommendations to customers to promote brand effectiveness and product benefits.
- Ordered new inventory for parts department and placed specific customer orders.
Customer Service Representative
Completes Plus
Hawthorne, CA
09.2012 - 03.2019
- Developed strong relationships with customers by providing personalized assistance and support.
- Conferred with customers by telephone or in person to provide information about products or services and take orders.
- Received, examined and reshelved returned parts.
- Coordinated and executed daily parts deliveries to local businesses.
- Supported service department by expertly pulling parts and updating records.
- Assisted customers with product selection based on their needs.
- Prepared quotes for potential clients based on their part requirements.
- Resolved customer complaints regarding part selection or order accuracy.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Mitigated financial discrepancies by managing claims processing, damaged goods, backorders, overages and shortages.
- Oversaw inventory management, ensuring optimal stock levels for efficient operations.
- Delegated work to staff, setting priorities and goals.
- Trained new staff members on proper parts handling techniques.
- Generated weekly sales reports detailing product demand patterns.
Customer Service Representative
Factory Motor Parts Company
Torrance, CA
11.2009 - 09.2012
- Developed strong relationships with customers by providing personalized assistance and support.
- Recommended improvements in products, service and billing methods to management to prevent future problems.
- Kept sales and counter areas organized and clean to give positive first impression to visitors and customers.
- Performed daily opening and closing procedures according to company guidelines.
- Placed inventory numbers on parts to properly identify items for counter associates.
- Connected with customers to provide assistance and collect feedback to optimize operations.
- Prepared quotes for potential clients based on their part requirements.
- Resolved customer complaints regarding part selection or order accuracy.
- Established individual parts inventory levels to balance stock for maximum inventory turns.
- Analyzed parts performance data to identify trends and make informed purchasing decisions.
Education
High School Diploma -
Venice High School
Venice, CA07-1987
Skills
- Customer relationship management
- Database management
- Sales forecasting
- Inventory management
- Customer service
- Business development
- Problem solving
- Relationship building
- Territory management
Languages
Spanish
Professional
Affiliations
Camping, Outdoors, Off Road, Wood Working, Mechanic
Timeline
Business Development Manager
Model 1 Commercial Vehicles
07.2023 - 03.2025
Parts Department Manager
Davey Coach Sales - California
07.2020 - 07.2023
Parts Professional
Scott Robinson Chrysler Dodge Jeep Ram
03.2019 - 03.2020
Customer Service Representative
Completes Plus
09.2012 - 03.2019
Customer Service Representative
Factory Motor Parts Company
11.2009 - 09.2012
High School Diploma -
Venice High School
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