Eduardo Miranda
Manager
Yucaipa,CA
Summary
Proactive manager with demonstrated leadership abilities, strategic planning expertise and problem-solving acumen. Forward-thinking leader skilled at operating departments/Branches efficiently to meet goals. Successful background matching employees with roles for maximum performance. Proactive and hardworking individual focused on cultivating a culture of growth and advancement.
Overview
14
14
years of professional experience
Work History
Branch Manager
SchoolsFirst Federal Credit Union
Corona, CA
04.2017 - Current
- Analyzed applicants credit and financial health during complex loan applications. Determined status, credit and property evaluation to understand feasibility of granting loans
- Oversaw various Service improvement projects from conceptualization to completion
- Supervised operations and services team to maintain service standards on consistent level
- Applied strong leadership and problem-solving skills to maintain team efficiency and organize workflows.
- Evaluated employee performance and coached and trained to improve areas of opportunity, direct coaching has resulted in promotions of 10 employees.
- Developed loyal and highly satisfied customer base through proactive management of team customer service strategies. Most recent location has seen increase of 80% in Member Engagement as well as 124% increase in loan volume.
- Developed organizational structure to outline and direct rules, roles and responsibilities, which resulted in successful on-boarding of 8 new Team Members
- Set and executed vision for Teams while mentoring Team Members to enhance professional development and accountability.
- Self-motivated, with a strong sense of personal responsibility.
- Worked well in a team setting, providing support and guidance.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
- Adaptable and proficient in learning new concepts quickly and efficiently.
- Resolved problems, improved operations and provided exceptional service.
- Used strong analytical and problem-solving skills to develop effective solutions for challenging situations.
- Demonstrated strong organizational and time management skills while managing multiple projects.
FINANCIAL SERVICE REP 2 /CALL CENTER REP 2
ARROWHEAD CREDIT UNION
San Bernardino, CA
04.2013 - 04.2017
- Maintained sales goals with keeping the members best interest in mind
- Oversaw training for all new branch employees
- Piloted loan funding program at call center which lead to substantial growth for the call center
- Resolve member inquiries in swift and thorough manner
SENIOR TELLER
BANK OF AMERICA
San Bernardino, CA
06.2010 - 04.2013
- Trained employees on cash drawer operation.
- Researched and resolved customer issues on personal savings, checking and lines of credit accounts.
- Created training manuals targeted at resolving Interviewed, hired and trained new quality customer service representatives.
Education
High School Diploma -
Cajon High School
San Bernardino, CA06.2008
BBA - Organizational Leadership
University of Massachusetts Global
Lowell, MA07.2024
Skills
- Service-oriented
- Excellent communication skills
- Spanish Fluency
- Influential leadership
- Culture Development
- Strategic business planning
- Vision execution
- Innovative
Quote
Between stimulus and response there is a space. In that space is our power to choose our response. In our response lies our growth and our freedom.
Viktor Frankl
Timeline
Branch Manager
SchoolsFirst Federal Credit Union
04.2017 - Current
FINANCIAL SERVICE REP 2 /CALL CENTER REP 2
ARROWHEAD CREDIT UNION
04.2013 - 04.2017
SENIOR TELLER
BANK OF AMERICA
06.2010 - 04.2013
High School Diploma -
Cajon High School
BBA - Organizational Leadership
University of Massachusetts Global
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