Eduardo Portillo
Salisbury,NC
Summary
Experienced nursing professional providing quality care for patients in a variety of health emergencies. Delivers excellent communication and task prioritization skills for effective patient care coordination. Proven ability to stay organized and prioritize tasks in fast-paced environment.
Overview
13
13
years of professional experience
Work History
Health Care Assistant
Atrium Health
09.2022 - Current
- Improved patient satisfaction by providing compassionate and attentive care to individuals with various health conditions.
- Assisted nursing staff in maintaining a clean and safe environment for optimal patient recovery.
- Performed vital signs monitoring, ensuring timely reporting of any abnormalities to the medical team.
- Contributed to efficient patient care by accurately documenting medical information and maintaining up-to-date records.
- Reduced risk of infections by adhering to strict hygiene protocols during all aspects of care delivery.
- Ensured reliable communication between patients and healthcare providers by serving as an empathetic listener and effective advocate when necessary.
- Monitored patient specimen samples and test results to effectively alert supervisors of potentially unhealthy changes.
Patient Access Representative
Atrium Health
01.2021 - 09.2022
- Streamlined patient registration processes by implementing efficient data collection methods and reducing wait times.
- Recipient of Patient Access Certified Preceptor, providing standardized and high quality training sessions to new hires.
- Improved patient satisfaction scores by actively addressing concerns and providing prompt assistance during the check-in process.
- Enhanced overall patient experience with empathetic communication and thorough explanations of insurance benefits and coverage.
- Maintained accurate patient records, contributing to a well-organized database for seamless information access across departments.
- Facilitated smooth billing processes by verifying insurance eligibility, obtaining authorizations, and accurately entering claim details into the system.
- Reduced financial loss through diligent monitoring of outstanding balances and proactive collection efforts with patients and insurers.
Order Fulfillment Associate
Chewy Warehouse
03.2020 - 12.2020
- Streamlined order fulfillment processes by implementing efficient picking and packing techniques.
- Increased customer satisfaction with timely and accurate order delivery through diligent inventory management.
- Reduced order processing time by consistently maintaining a clean and organized workspace.
- Enhanced warehouse productivity by effectively collaborating with team members to meet daily quotas.
- Ensured inventory accuracy through consistent cycle counting and properly documenting discrepancies.
- Assisted in training new associates, sharing best practices for efficient order fulfillment operations and creating a supportive team environment.
- Developed strong familiarity with warehouse technology systems, enabling quick navigation through inventory databases and expedited processing of orders.
- Improved pick rates by optimizing routes within the warehouse, reducing travel time between product locations.
Manager
Palermo's Italian Cuisine
01.2011 - 03.2020
- Increased team productivity by implementing streamlined processes and effective communication strategies.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Reduced operational costs through comprehensive process improvement initiatives and resource management.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Onboarded new employees with training and new hire documentation.
Education
No Degree - Associates Degree in Nursing
Rowan-Cabarrus Community College
Salisbury, NC12.2024
Associate of Science -
Davidson County Community College
Thomasville, NC05.2018
Skills
- Care Monitoring
- Electronic Charting
- Emergency Response
- Patient Observation
- Specimen Collection
- Time Management
Timeline
Health Care Assistant
Atrium Health
09.2022 - Current
Patient Access Representative
Atrium Health
01.2021 - 09.2022
Order Fulfillment Associate
Chewy Warehouse
03.2020 - 12.2020
Manager
Palermo's Italian Cuisine
01.2011 - 03.2020
No Degree - Associates Degree in Nursing
Rowan-Cabarrus Community College
Associate of Science -
Davidson County Community College
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