EDUARDS CERNAVSKIS

Automotive Finance Manager is responsible for assisting customers in arranging financing and protection products while ensuring full compliance with federal, state, and lender regulations. This role maximizes dealership profitability through the sale of finance, insurance, and aftermarket products while delivering an exceptional customer experience.

• Developed training programs to enhance product knowledge and improve sales techniques among staff.

• Led sales team to exceed monthly targets through strategic planning and performance monitoring.
• Developed training programs for new staff, enhancing product knowledge and customer engagement skills.
• Streamlined sales processes using CRM tools, resulting in improved efficiency and client tracking.
• Analyzed market trends to inform pricing strategies and promotional campaigns, driving revenue growth.

• Oversee closing processes to ensure accuracy and compliance with company policies.
• Develop and implement strategies to enhance customer satisfaction during negotiation phases.
• Mentor junior team members on effective closing techniques and customer relationship management.
• Analyze market trends to identify opportunities for improving closure rates and client retention.

• Delivered exceptional customer service, enhancing client satisfaction and loyalty.
• Assisted in maintaining organized inventory, ensuring product availability and accessibility.
• Processed transactions efficiently, minimizing wait times and maximizing customer throughput.
• Collaborated with team members to implement promotional strategies, boosting sales performance.