Property Manager offering proven expertise in maintaining cost-effective, financially sound property operations. Diligent about keeping occupancy high by collaborating with tenants and owners to resolve conflicts. Successful at multitasking every day to handle everything from facility repairs and capital improvements to property tours and administrative leadership.
Overview
17
17
years of professional experience
Work History
Owner
Josie Phene
College Park, Georgia
06.2020 - Current
Managed day-to-day business operations.
Created and monitored promotional approaches to increase sales and profit levels.
Reconciled daily sales, returns and financial reports in QuickBooks.
Remained up-to-date on current trends and attended industry trade shows and markets to view and order inventory.
Monitored market conditions to set accurate product pricing and take advantage of emerging trends.
Conducted target market research to scope out industry competition and identify advantageous trends.
Increased sales by 40%
Office Manager
Choice Insurance And Tax Group
Tucker, GA
01.2019 - 11.2021
Maintained computer and physical filing systems.
Oversaw office inventory activities by ordering and requisitions and stocking and shipment receiving.
Optimized organizational systems for payment collections, AP/AR, deposits and recordkeeping.
Established workflow processes, monitored daily productivity and implemented modifications to improve overall performance of personnel.
Managed office operations while scheduling appointments for department managers.
Managed over 50 customer calls per day
Processed insurance and tax applications
Director
Albert T. Mills Enrichment Center
Atlanta, Georgia
01.2010 - 04.2017
Hired and directed teams to achieve daily and long-term operations and business goals.
Directed center of 100 plus children
Worked closely with organizational leadership and board of directors to strategically affect operational direction.
Managed daily operations while overseeing multiple locations to foster increased productivity.
Monitored office workflow and administrative processes to keep operations running smoothly.
Delegated assignments based on plans, project needs and knowledge of individual team members.
Provided documentation of processes to comply with regulations and company policies.
Trained and managed team of developers and discussed issues to provide resolution and apply best practices.
Assisted company executives during decision-making process by compiling daily reports to suggest corrective action.
Evaluated staff performances
Managed over 10 staff members
Property Manager
Mission Galleria
Smyrna, GA
05.2008 - 03.2009
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Operated property of 416 units
Followed up on delinquent tenants and coordinated collection procedures.
Completed final move-out walk-throughs with tenants to identify required repairs.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Introduced prospective tenants to types of units available and performed tours of premises.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Coordinated with janitorial and engineering staff on maintenance and upkeep.
Maintained sufficient number of units market-ready for lease.
Developed, reviewed and submitted property operating and capital budgets.
Developed and executed plan to achieve and maintain 90% or better rate of occupancy.
Organized and participated in meetings to give residents opportunity to ask questions and provide forum for issues to be addressed.
Trained and motivated leasing staff during bi-monthly trainings.
Property Manager
Carriage House Apartment
Smyrna, GA
04.2004 - 02.2008
Handled tenant complaints promptly and appropriately, calling in repairmen and other support services.
Operated property of 228 units
Followed up on delinquent tenants and coordinated collection procedures.
Completed final move-out walk-throughs with tenants to identify required repairs.
Maintained original leases and renewal documents in digital and hardcopy format for property management office.
Verified income, assets and expenses and completed file tracking sheet for each applicant.
Maintained operational facilities attractive to potential tenants by organizing regular maintenance, major repairs and capital improvement projects.
Introduced prospective tenants to types of units available and performed tours of premises.
Monitored timely receipt and reconciliation of rent collections in accordance with landlord and resident statutes.
Maintained sufficient number of units market-ready for lease.
Evaluated and recommended changes in rental pricing strategies to remain competitive in market.
Minimized vacancy periods by collaborating with building owners to strategize improvements to marketing initiatives, business plans and tenant outreach programs.
Education
Bachelor of Science - Business Management
Shorter University
Rome, GA
05.2007
Skills
Effective Communicator
Operational Organizer
Employee Motivation and Performance
Executive Leadership
Timeline
Owner
Josie Phene
06.2020 - Current
Office Manager
Choice Insurance And Tax Group
01.2019 - 11.2021
Director
Albert T. Mills Enrichment Center
01.2010 - 04.2017
Property Manager
Mission Galleria
05.2008 - 03.2009
Property Manager
Carriage House Apartment
04.2004 - 02.2008
Bachelor of Science - Business Management
Shorter University
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