EDUWIN SANCHEZ
Roselle
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Experienced Customer Service Representative fluent in English and Spanish language. Professional employee dedicated to providing excellent service to current and new customers. Comfortable working in fast-paced environment attending to customer service needs including incoming calls, product questions, issue resolution and order processing.
Overview
12
12
years of professional experience
Work History
Wash Alley Operator
CINTAS, Professional Uniform and Facility Services
12.2023 - Current
- Operated machinery to ensure efficient production processes and maintain quality standards.
- Monitored equipment performance, identifying issues and facilitating timely repairs to minimize downtime.
- Trained new team members on operational procedures and safety protocols to enhance team effectiveness.
- Implemented process improvements that increased workflow efficiency and reduced waste in operations.
- Conducted routine inspections of equipment, ensuring compliance with safety regulations and operational guidelines.
Field Sales Representative
Comcast
08.2023 - Current
- Developed strategic sales approaches to enhance client engagement and increase market share.
- Cultivated relationships with key decision-makers to drive product adoption and customer loyalty.
- Conducted detailed market analysis to identify new business opportunities and competitive positioning.
- Collaborated with cross-functional teams to align sales strategies with overall business goals.
- Delivered impactful presentations demonstrating product value, resulting in increased conversion rates.
- Mentored junior sales representatives on best practices and effective sales techniques.
- Maintained accurate and thorough records of leads and customer account information.
- Traveled throughout assigned territory to leverage leads and visit existing customers.
Collections Specialist
Tenement IT INC
08.2021 - 07.2023
- Delivered exceptional customer service on collection calls and maintained calm and professional demeanor.
- Processed payments and applied to customer balances.
- Negotiated to collect balance in full.
- Worked in call center environment handling manual and automatically dialed outbound calls.
Parts Manager
Equipment Repair Center
03.2021 - 06.2021
- At Equipment Repair Center my role is to locate and find parts for service technicians on construction equipment
- I also have to drive for long periods of time throughout the day to pick up and deliver parts to the technicians at times
- We are a maintenance company for construction equipment
- I have to speak to clients and schedule when to fix machines and which technician is best suitable for any particular job
- I have to be able to understand the customer when they tell me what part of the equipment is messing up and tell the technicians what is going on in a way they can understand.
- Rearranged parts department to better serve changing trends and keep workspaces organized.
- Ordered parts for customers, repair shops, and service departments for use in [Type] equipment.
Warehouse Worker
Amazon Warehouse
10.2020 - 03.2021
- At Amazon my position was an picker
- I had to pick items and sort them from a bin with over 200 items at a time
- I had to do this for about two hours straight nonstop and without fail
- I had to successfully pick the items in under 10 seconds to make sure the items were getting to the packing department to ship to the customer in a timely manner.
- Loaded, unloaded, and moved material to and from storage and production areas.
- Checked packages and merchandise for damage and notified vendors.
Manager
T-Mobile
08.2013 - 09.2020
- At T-mobile i was a Sales rep, Assistant manager and manager in my time with the company
- My role was to help drive sales for the business and manage the employees
- My time at T-mobile taught me how to manage a store and inventory
- I learned how to deal with goal incentives and how to manage any problems that were brought to my attention
- Served as Assistant Manager for year and years
- Trained new associates on company processes and procedures
- Team leader
- Oversaw day to day store operations
- Opened and closed store
- Counted cash drawers and coordinated change orders for employees
- Answered questions from customers over the phone, email, and in person
- Managed store inventory
- Managed and motivated employees to be productive and engaged in work.
- Accomplished multiple tasks within established timeframes.
Education
High -
Abraham Clark High School
Roselle, NJSkills
- Assistant Manager Experience
- POS
- Sales
- Cash Handling
- Inventory Control
- Merchandising
- Management
- Spanish
- Bilingual
- Training & development
- Customer service
- Retail Management
- Store Management Experience
- Interviewing
- Sales Management
- Pricing
- Supervising Experience
- Human Resources
- Technical support
- Languages
Languages
Spanish
Native or Bilingual
Timeline
Wash Alley Operator
CINTAS, Professional Uniform and Facility Services
12.2023 - Current
Field Sales Representative
Comcast
08.2023 - Current
Collections Specialist
Tenement IT INC
08.2021 - 07.2023
Parts Manager
Equipment Repair Center
03.2021 - 06.2021
Warehouse Worker
Amazon Warehouse
10.2020 - 03.2021
Manager
T-Mobile
08.2013 - 09.2020
High -
Abraham Clark High School
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