Summary
Overview
Work History
Education
Skills
Languages
Timeline
Generic

Edvert Cerda-Chavez

Boone,NC

Summary

Encouraging manager and analytical problem-solver with talents for team building, leading and motivating, as well as excellent customer relations aptitude and relationship-building skills. Proficient in using independent decision-making skills and sound judgment to positively impact company success. Dedicated to applying training, monitoring and morale-building abilities to enhance employee engagement and boost performance.

Overview

5
5
years of professional experience

Work History

Assistant Manager

Zaxbys
07.2024 - Current
  • Lead and supervise a team of employees, ensuring excellent customer service and adherence to company standards
  • Manage daily operations, including inventory control, cash handling, and staff scheduling
  • Implement training programs to enhance employee skills and improve overall team performance
  • Handle customer inquiries and resolve issues to maintain high levels of customer satisfaction
  • Monitor and analyze financial reports to support the achievement of sales goals and profitability

Crew Trainer

Zaxbys
09.2022 - 06.2024
  • Trained and mentored new team members on company procedures, food safety standards, and customer service protocols
  • Assisted in coordinating daily operations to ensure smooth and efficient service during peak hours
  • Provided ongoing feedback and support to staff to maintain high performance and morale
  • Facilitated team meetings to discuss goals, challenges, and strategies for improvement
  • Contributed to maintaining a clean and organized work environment to ensure compliance with health regulations

Warehouse Worker

Texture Plus
04.2022 - 08.2022
  • Efficiently managed inventory by receiving, organizing, and stocking products in the warehouse
  • Operated forklifts and other machinery to move and store goods safely
  • Maintained accurate records of shipments and inventory levels, ensuring timely updates to the database
  • Collaborated with team members to fulfill orders and prepare shipments for delivery

Retail Associate

Goodwill
08.2021 - 12.2021
  • Provided exceptional customer service by assisting shoppers with product inquiries and purchases
  • Processed transactions quickly and accurately using point-of-sale systems
  • Organized merchandise displays to optimize store layout and enhance customer experience
  • Assisted in restocking shelves and maintaining store cleanliness
  • Supported inventory management by tracking and replenishing stock levels as needed

Warehouse Worker

RSI Products
04.2020 - 07.2021
  • Assisted in the daily operations of the warehouse, including loading and unloading shipments
  • Managed inventory by organizing and labeling products for easy retrieval
  • Collaborated with the shipping department to ensure timely and accurate order fulfillment
  • Performed quality checks on incoming and outgoing products to maintain high standards
  • Contributed to the overall efficiency of the warehouse by identifying areas for improvement

Deli Worker

Ingles Market
05.2019 - 02.2020
  • Prepared and served deli products, ensuring adherence to food safety and hygiene standards
  • Provided excellent customer service by taking orders, answering questions, and offering product recommendations
  • Maintained the cleanliness and organization of the deli counter and food preparation areas
  • Managed inventory by monitoring stock levels and placing orders as needed
  • Assisted in training new employees on deli procedures and customer service techniques

Education

Bachelors of Art - International Economics

Appalachian State University
05.2025

High School Diploma -

Lincolnton High School
06.2019

Skills

  • Economic Analysis
  • Quantitative Research
  • Global Market Understanding
  • Data Interpretation
  • Policy Analysis
  • Critical Thinking
  • Communication
  • Foreign Language Proficiency
  • Money Handling
  • Team motivation
  • Product and service knowledge
  • Customer Relations

Languages

English
Native or Bilingual
Spanish
Native or Bilingual
French
Limited Working

Timeline

Assistant Manager

Zaxbys
07.2024 - Current

Crew Trainer

Zaxbys
09.2022 - 06.2024

Warehouse Worker

Texture Plus
04.2022 - 08.2022

Retail Associate

Goodwill
08.2021 - 12.2021

Warehouse Worker

RSI Products
04.2020 - 07.2021

Deli Worker

Ingles Market
05.2019 - 02.2020

Bachelors of Art - International Economics

Appalachian State University

High School Diploma -

Lincolnton High School

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Edvert Cerda-Chavez