Edvina Dedic
Strongsville,OH
Summary
Results-oriented business administration professional with solid experience in operational efficiency, financial management, and customer service. Adept at developing and implementing effective policies, managing budgets, and optimizing inventory processes to support organizational goals. Strong leadership and analytical skills, committed to fostering teamwork and maintaining compliance with safety and regulatory standards.
Overview
4
4
years of professional experience
Work History
Business Administrator
Optimum Co d.o.o.
Ljubljana, Slovenia
09.2021 - Current
- Developed and implemented office policies, managing operations such as accounts payable/receivable, payroll, budgeting, and inventory control.
- Handled administrative tasks, maintained financial records, and provided customer service support for billing and scheduling inquiries.
- Fostered client and vendor relationships through effective communication, while analyzing and improving internal processes for efficiency and compliance.
- Reconciled bank statements, reduced accounting errors, and assisted in budget preparation based on prior performance.
- Documented business requirements and training procedures, ensured compliance with laws and safety regulations, and researched potential partners or investors.
Safety Manager
Hasic Express LLC
Strongsville, OH
02.2022 - 02.2023
- Developed and implemented safety policies and standards, ensuring compliance with federal, state, and local regulations.
- Conducted regular safety meetings and training sessions for staff to promote safe working practices.
- Participated in safety committee meetings, health and safety audits, and created materials for new employee orientations.
Mail Processor
The Jozef Stefan Institute
Ljubljana, Slovenia
01.2021 - 02.2022
- Processed and sorted incoming mail, prepared packages for distribution, and maintained records of mail items.
- Verified addresses and organized outbound shipments using tracking software, reporting any discrepancies.
- Inspected packages for proper labeling and ensured they were sealed before dispatch.
- Updated mailing lists, rerouted incorrectly addressed mail, and provided customer service for lost shipments.
- Operated mail processing equipment, calculated shipping costs, and determined shipping methods.
Lead Retail Sales Associate
Desigual
Ljubljana, Slovenia
09.2020 - 02.2022
- Assisted customers with product selection, pricing, and availability inquiries, providing exceptional service to ensure satisfaction.
- Managed store opening and closing procedures, including cash handling and balancing registers.
- Handled inventory management by stocking shelves, placing orders, and organizing displays to attract customer attention.
- Trained and supervised sales associates on customer service standards, and resolved complaints professionally.
- Supported seasonal events and promotions, performed merchandising tasks, and maintained a clean and organized store.
- Described merchandise, processed payments, and addressed security risks to prevent theft.
Education
Business Administration
Baldwin Wallace University
Berea, OH05-2026
Skills
- Certified in Safety Management for Motor Carriers
- Certified in Reasonable Suspicion Supervising
- CEFR level B1 Certification in English
- Fluent in Slovenian, Serbian, Croatian, Bosnian and English
- Microsoft Office Suite
- PowerPoint
- Social media and networks
- Operational Efficiency Improvement
- Effective Communication
- Customer Service Excellence
- Cash Handling and Financial Management (processing transactions and balancing registers)
- Inventory Management (stocking, organizing displays, and maintaining records)
- Time Management (prioritizing tasks and managing schedules)
- Attention to Detail
- Problem-Solving and Conflict Resolution
- Team Training and Supervision
- Record Keeping and Documentation
- Safety Compliance and Policy Implementation
- Analytical Skills
- Technical Proficiency with Mail Processing and Shipping Software
- Budget Preparation and Financial Analysis
- Process Improvement
- Dependability and Reliability
- Interpersonal Skills
- Initiative and Protectiveness
- Critical Thinking
- Project Management
- Customer Relationship Management
Timeline
Safety Manager
Hasic Express LLC
02.2022 - 02.2023
Business Administrator
Optimum Co d.o.o.
09.2021 - Current
Mail Processor
The Jozef Stefan Institute
01.2021 - 02.2022
Lead Retail Sales Associate
Desigual
09.2020 - 02.2022
Business Administration
Baldwin Wallace University