Summary
Overview
Work History
Education
Skills
availability
Timeline
Edwar Santana

Edwar Santana

Brentwood,NY

Summary

I have many years of experience in different jobs most of them in kitchens and customer service, I have accomplished a lot in all of them, I love to learn about anything related to the job, I also like grow with the business. I usually see myself as an important part of the business. I'm driven by curiosity and the vision of a better future, I'm a very determined person, I learn fast and I react even faster with perfection in mind, I don't get easily discourage by failures I learn from them. I like to help those around me. I look for creative ways to evolve and adapt to the environment. I'm very creative , I love to look for ways to make things around me better.

Overview

12
12
years of professional experience

Work History

Scale House Operator

Omni Recycling Of Babylon
Long Island, NY
11.2021 - Current
  • Operated weigh scales and issued tickets when necessary.
  • Answered customer calls professionally and routed to appropriate person.
  • Maintained accurate documentation and processed payments efficiently to keep waiting at minimum.
  • Dispatched orders to drivers for efficiency.
  • Greeted customers and provided excellent service to internal and external clients.
  • Cleaned work areas of excess supplies, cardboard, and rejected materials throughout each shift.

Receiving Team Member

The Home Depot Inc
Long Island, Commack, NY
03.2021 - Current
  • Moved loads with correct and safe use of forklifts and pallet jacks.
  • Supported preventive maintenance efforts by regularly inspecting equipment and handling basic upkeep.
  • Verified shipment contents against paperwork and noted discrepancies.
  • Put together pallets for restocking and sales teams to replenish sales floor.
  • Tagged and prepared new merchandise for retail sales.
  • Maintained accurate computer inventory by entering data from incoming and new shipments.
  • Staged, down stacked and transported items pulled off trucks to facilitate immediate use.
  • Adhered to storage plans with proper product placement and organization.
  • Communicated with carrier representatives, arranging for special deliveries and shipment receipts.

Delivery Driver

UberEats
New York, New York
01.2016 - Current
  • Interpreted maps and followed written and verbal directions.
  • Worked overnight shifts during peak periods.
  • Communicated customer complaints, requests and feedback to company management.
  • Contacted customers prior to delivery to confirm and coordinate delivery times.
  • Completed on-time deliveries by choosing the best and most efficient routes.
  • Accepted payments for delivered items.
  • Submitted receipts and money received from deliveries at the end of each shift.
  • Practiced safe and secure loading methods to avoid damaging goods.

Front Desk Receptionist

Retro Fitness
Brooklyn, NY
09.2018 - 01.2019
  • Collected deposits, fees and payments.
  • Maintained account records.
  • Monitored office supplies inventory and placed orders.
  • Sorted mail and other important data.
  • Greeted daily visitors and customers upon arrival.
  • Volunteered to help with special projects, assuming a variety of tasks and duties.
  • Answered the phone by the second ring and greeted callers enthusiastically.
  • Reported maintenance problems to the appropriate personnel.
  • Resolved customer issues quickly and ensured that the Manager was immediately notified when problems escalated.
  • Carefully wrote down all phone messages and relayed them to the appropriate personnel.

Barista Cashier

Barnes & Noble
New York, NY
12.2017 - 01.2018
  • Made and served over 100café beverages per day with speed, quality and consistency.
  • Engendered customer loyalty by remembering personal preferences and allergy information.
  • Served individually made coffee drinks to over 100customers daily.
  • Maintained regular and consistent attendance and punctuality.
  • Controlled line and crowd with quick, efficient service.
  • Assisted staff in building their expertise of coffees, teas and merchandise.
  • Memorized ingredients and recipes for specialty drinks.
  • Advised customers on whole bean and bulk tea purchases, detailing origin, flavor and pairing recommendations.
  • Constantly expanded personal knowledge of coffee styles and varieties.
  • Memorized recipes for over 20 specialty coffee beverages and seasonal offerings.
  • Prioritized drink requests while managing interruptions.
  • Cleaned counters, machines, utensils and seating areas daily.

Cook/ Prep

Le Pain Quotidien Montague
Brooklyn, New York
01.2017 - 01.2018
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Instructed new staff in proper food preparation, food storage, use of kitchen equipment and utensils, sanitation and safety issues.
  • Led shifts while personally preparing food items and executing requests based on required specifications.
  • Prepared all pastry items in accordance with standards of quality, quantity control, taste and presentation.
  • Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.

Prep cook

Sushi Nakazawa
23 Commerce St, New York
05.2015 - 08.2016
  • Prepared food items consistently and in compliance with recipes, portioning, cooking and waste control guidelines.
  • Verified proper portion sizes and consistently attained high food quality standards.
  • Maintained smooth and timely operations in preparation and delivery of meals and kitchen sanitation.
  • Properly labeled and stored all raw food ingredients including produce, meat, fish, poultry, dairy and dry goods in the appropriate storage room, walk-in refrigerator, freezer or cooler.
  • Promptly reported any maintenance and repair issues to Executive Chef.
  • Verified freshness of products upon delivery.
  • Accurately and efficiently prepared healthy, delicious fish, meat and vegetable-based dishes.

Education

High School Diploma -

Multicultural High School
2015

Junior ROTC Air Force (Master Sergeant) -

Franklin K Lane High School
07.2015

Associate of Applied Science - Small business & entrepreneur

Borough of Manhattan community college

Skills

  • Active listener
  • Self motivated
  • Highly organized
  • Highly observant
  • Excellent customer service skills
  • Adaptive and creative
  • Positive attitude
  • Quick learner
  • Cash handling
  • Strong communication skills
  • Competitive
  • Adaptable
  • Personable and friendly
  • Leadership development
  • Works well in a team environment
  • Complex issues management
  • Strong customer focus
  • Problem-solving skills
  • Customer service
  • Teamwork and collaboration
  • Bilingual capability
  • Problem-solving
  • Emphasizing aptitude
  • Verbal and written communication
  • Quality control
  • Basic math
  • Cleaning and sanitation
  • Retail sales
  • Safety procedures
  • Storing daily deliveries
  • Merchandise organization
  • Temperature monitoring
  • Removing defective products
  • Restocking produce

availability

  • Monday: Afternoons/ Evenings
  • Tuesday: Anytime
  • Wednesday: Afternoons/ Evenings
  • Thursday: Afternoons/ Evenings
  • Friday: Afternoons/ Evenings
  • Saturday: Anytime
  • Sunday: Anytime

Timeline

Scale House Operator - Omni Recycling Of Babylon
11.2021 - Current
Receiving Team Member - The Home Depot Inc
03.2021 - Current
Front Desk Receptionist - Retro Fitness
09.2018 - 01.2019
Barista Cashier - Barnes & Noble
12.2017 - 01.2018
Cook/ Prep - Le Pain Quotidien Montague
01.2017 - 01.2018
Delivery Driver - UberEats
01.2016 - Current
Prep cook - Sushi Nakazawa
05.2015 - 08.2016
Multicultural High School - High School Diploma,
Franklin K Lane High School - Junior ROTC Air Force (Master Sergeant) ,
Borough of Manhattan community college - Associate of Applied Science, Small business & entrepreneur

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Edwar Santana