Edward Acheampong
Project Manager
Mableton,GA
Summary
Experienced and certified Project Manager in healthcare, well-versed in successfully executing multiple projects with urgent deadlines and competing demands concerning new technology services, increasing staff productivity, improving quality of care by improving processes used to provide care, and improving departmental budget aligning resources with meaningful work.
Exhibits excellent technical skills in using project management and agile methodologies, process improvement, streamlining daily functions, and strengthening relationships with colleagues, associates, and stakeholders.
Overview
21
21
years of professional experience
1
1
Certification
Work History
Business Project Advisor - Project Manager
Cigna Supplemental Benefits (CSB)
East Hartford, CT
07.2022 - 12.2022
- Managed Cigna Supplemental Benefit (CSB) Portfolio projects including: New product launches, Technology upgrades, Product and Operation updates, and Sales Channel expansions and growth
- Managed complex, time sensitive projects and numerous internal partners designed to deliver targeted organizational goals, objectives and strategies
- Actively managed the key work efforts in support of executing on the strategy across key work streams (clinical, financial, network, business development, go-to-market, etc.) with Cigna internal teams as well as external stakeholders.
- Developed and managed the execution of the project plan to ensure leadership awareness of critical items.
- Evaluated project status, resource utilization and implementation of changes to improve the teams' effectiveness.
- Developed presentations and presented status of project as appropriate
- Managed and monitored projects including meeting with partners to complete deliverables and plans, monitoring to ensure stay on track, managing when there are issues/risks to be resolved, and preparation for operational readiness by providing outputs that would be updated deliverables, notes, status updates.
Administrative Manager
Mass General Hospital
Boston, MA
03.2022 - 08.2022
- Direct supervision of 5 Group Practice Administrators/Practice Managers in 12 divisions in Neurology outpatients practices.
- Indirectly managed over 40 practice coordinators to support their efforts in providing the very best experience for patients and physicians.
- Delivered performance reviews and recommended additional training or advancements.
- Developed and implemented programmatic changes and improvements in assigned divisions to further the goals as set by Department and Division Chiefs.
- Implemented successful PDCA process improvement strategies in lowering patient scheduling work queue volumes by collaborating with practice managers in setting baseline metrics for patient scheduling and serving as a servant leader to help overcome obstacles, barriers, or challenges to increase team productivity.
- Successfully lowered patient scheduling appointments in work queue from 8,000 to 7,000 in a fiscal quarter.
- Hired, managed, developed and trained staff, established and monitored goals, conducted performance reviews and administered salaries for staff.
- Spearheaded Neurology's departmental goal of recruitment, retention, and professional development by strategizing with HR business partners and recruitment agencies in bringing innovative methods, practices, and systems to promote better work-life balance, staff morale, and professional development initiatives for administrative and management staff.
- Successfully lowered the vacancies rate from 24% to 13% in one fiscal quarter.
- Worked with the divisions Practice Managers to ensure daily operations of the high-volume clinics ran smoothly and efficiently while maintaining the highest quality of care and a strong customer service orientation.
- Led improvement initiatives to advance operational efficiencies and reporting on key operating measures for assigned practices and facilitated strategies for improvement.
- Performed brainstorming sessions with practice management in strategizing efforts to focus on optimizing staffing workflow, evaluating practice and division set metrics in assessing opportunities for improvement, and removing barriers and obstacles preventing high-efficiency operations.
- Delegated and assigned tasks, and directed management team on focused outpatient systems, processes, costs, and staffing workflow efforts.
- Oversaw large portfolio of projects to support teams, report progress and influence positive outcomes for key stakeholders.
Project Manager
Brigham And Women's Faulkner Hospital
Boston, MA
01.2020 - 03.2022
- Used Project management and Agile methodologies in leading multiple projects from entire project lifecycle to Go-live readiness planning to ensure the organizational fiscal year business goals and the success of business systems within Perioperative and Endoscopy department.
- Responsible for preparing detailed project plans with timelines, milestones, and deliverables, facilitating group meeting, and tracking the success of the project.
- Collaborated with Medical Directors, Directors, and Managers to prepare validation sessions to test and monitor the operational readiness for the go-live date for projects such as: procedural GTIN item scanning, Family Text messaging system, and patient's QR code navigation wayfinder.
- Collaborate with developers, analysts and project managers for stakeholder and governance process escalation in establishing efficient workflow processes, monitor daily productivity and implement modifications to improve and/or prepare readiness on departmental change management.
- Monitor contracts and service level agreements to identify potential risks and implement mitigation actions to protect development process from unforeseen delays and costs.
- Successfully completed $2.5M construction project leading to the implementation of advance and complex procedures in Endoscopy suite.
Unit Coordinator
Newton-Wellesley Hospital
Newton, Massachusetts
04.2011 - 01.2020
- Developed project plans and managed project scope using methodologies to guide projects from conceptualization to implementation and maintenance in achieving departmental goals.
- Responsible for the development and monitoring of all administrative workflows.
- Monitored the design and implementation of key metrics and reported business plans and initiatives under the direction of the management.
- Participate in interviewing, onboarding and orientation, mentorship, and coaching new administrative staff members.
- Successfully coordinated EPIC application workstreams within the departmental units.
Pathology Assistant I
Informed Diagnostics (formerly Miraca Life Sci.)
Newton, MA
01.2017 - 02.2020
- Grossed low to moderate complexity dermatology and gastrointestinal specimens.
- Responsible for helping pathologists, adjunct pathologists, and remote pathologists respond to Quality Assurance audits, etc.
- Maintained microprocessors and overnight processor.
Distribution Assistant III
Miraca Life Sciences Inc.
Needham, Massachusetts
04.2012 - 04.2017
- Promoted internally from Distribution Assistant I, II, to III in a 5 year career developmental plan.
- Oversaw and monitored day to day operations in the Distribution team.
- Participated in weekly team meetings to develop strategic plans and revise workflows to meet objectives and deadlines.
- Managed inventory, ordered supplies, and scheduled deliveries for shipment.
- Kept projects on schedule by managing deadlines and adjusting workflows.
Specimen Processing Clerk
Miraca Life Science
Newton, MA
10.2010 - 04.2012
- Filed electronic and hard copy documents to maintain organized records.
- Collected and accessioned lab specimens.
- Maintained patient information in LIS database.
- Collaborated with Client Service team to resolve patient and client issues.
Education
Master of Science - MS in Management W/con in Healthcare
Southern New Hampshire University
Nashua, NH08.2019
Bachelor of Science - Healthcare Administration
St John's University Queens Campus
Queens, NY05.2009
Skills
Technical Project Management:
- Agile methodology
- Business Analyst
- Project lifecycle planning and development
- Schedule Management
- Purchasing and procurement
- Tracking Budget Expenses
- Managing Multiple Projects
- Process mapping
- Team Meetings
- Risk management
- Proficient in Excel, Smartsheet, JIRA, Confluence
Value-Added Leadership:
- Staff Management
- Supervision
- Customer Service
- Employee Discipline
- Coaching and mentoring
- Employee Onboarding
- HR Support
- Critical Thinking
- Performance Appraisal
- Hiring and Training
Strategic and Business Management:
- Employee Engagement Strategies
- Excellent in verbal and written communication
- Business planning and implementation
- Operation Management
- Data Analysis
- Process improvement
- Population Health Improvement Management
- Electronic Health Records Systems
- Proficient in MS Office, PowerPoint, MS Team, Google sheets
- Lean Six Sigma Methodologies
Certification
Lean Six Sigma Black Belt Certification
Six Sigma Global Institute - September, 2020
Project Management Professional Certification
Project Management Institute - June, 2021
Timeline
Business Project Advisor - Project Manager
Cigna Supplemental Benefits (CSB)
07.2022 - 12.2022
Administrative Manager
Mass General Hospital
03.2022 - 08.2022
Project Manager
Brigham And Women's Faulkner Hospital
01.2020 - 03.2022
Pathology Assistant I
Informed Diagnostics (formerly Miraca Life Sci.)
01.2017 - 02.2020
Distribution Assistant III
Miraca Life Sciences Inc.
04.2012 - 04.2017
Unit Coordinator
Newton-Wellesley Hospital
04.2011 - 01.2020
Specimen Processing Clerk
Miraca Life Science
10.2010 - 04.2012
Master of Science - MS in Management W/con in Healthcare
Southern New Hampshire University
Bachelor of Science - Healthcare Administration
St John's University Queens Campus
Lean Six Sigma Black Belt Certification
Six Sigma Global Institute - September, 2020
Project Management Professional Certification
Project Management Institute - June, 2021
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