Edward Acosta
Freehold,NJ
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals. Detail-oriented team player with strong organizational skills. Ability to handle multiple projects simultaneously with a high degree of accuracy.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front Desk Agent / Bartender
Sheraton Eatontown Hotel
04.2021 - Current
- In charge of checking in and Guest Services
- Responded swiftly to room requests and other inquiries made via establishment website, email, or phone.
- Collected room deposits, fees, and payments.
- Enhanced guest satisfaction by efficiently managing check-in and check-out processes.
- Developed strong relationships with frequent guests for repeat business through personalized attention to their preferences.
- Mentored new hires on best practices at the front desk ensuring they were properly trained and equipped to excel in their roles.
Server/Barback
Federici’s Family Restaurant
04.2016 - 01.2024
- 5 years of serving experience
- 3 years of bartending experience.
- Shared knowledge of menu items and flavors, enabling customers to make personal decisions based on taste and interest.
- Used slow periods to restock supplies, ice, trays, and delivery bags.
- Skilled at working independently and collaboratively in a team environment.
Education
Bachelor of Science in Hospitality Management and Tourism - Food and Beverage
Stockton University
Galloway, NJ12.2022
Skills
- Microsoft: Excel, Word, PowerPoint
- Social Media Platforms: Facebook, Twitter, LinkedIn, Twitch, Instagram, YouTube
- Computer Skills
- Nightly Audits
- Concierge services
- Hospitality service expertise
Accomplishments
Started a gofundme for a friend who passed away in 2016. Raised over $9000 to cover funeral cost and to support their family.
Certification
- TIPS Certified
- SERV Safe Certified
Leadership experience
In charge of Training new entry-level employees (Busser, Food Runner, Host/Hostess)
Timeline
Front Desk Agent / Bartender
Sheraton Eatontown Hotel
04.2021 - Current
Server/Barback
Federici’s Family Restaurant
04.2016 - 01.2024
Bachelor of Science in Hospitality Management and Tourism - Food and Beverage
Stockton University
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