Summary
Overview
Work History
Education
Skills
Awards
Languages
Additional Information - References
Affiliations
Accomplishments
Languages
Certification
References
Timeline
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Edward Adame

Edward Adame

Perrysburg

Summary

Seasoned Direct Sales Account Executive with comprehensive background in managing key accounts, fostering client relationships and driving business growth. Adept at utilizing strategic sales techniques to exceed targets and boost company revenue. Possesses strong communication skills, customer service capabilities, and negotiation prowess. Proven track record of increasing customer satisfaction and retention by providing exceptional account management.

Overview

13
13
years of professional experience
1
1
Certification
5
5
years of post-secondary education

Work History

Master Advocate

MyPlanAdvocate
Perrysburg
08.2022 - 03.2025
  • Receive inbound calls from customers who have questions on health insurance options for all 50 states
  • Make outbound sales calls on a variety of sales campaigns
  • Benefit advocate will recommend plans and enroll prospects based on the customer's needs
  • Quote, present, and close sales while overcoming objections
  • Follow up on 'book of business' on a consistent basis by making outbound follow up calls to prospects
  • Provide a positive customer experience with excellent customer satisfaction
  • Meet sales and productivity goals on a daily, weekly, monthly and annual basis
  • Update customer file in CRM with summary of interaction
  • Achieved Master Advocate November 11, 2023
  • (For surpassing 350 active/in-force policies in accordance to their ascension policy)

Senior Benefits Consultant

GoHealth
Perrysburg
04.2022 - 08.2022
  • Took English and Spanish inbound and outbound calls regarding Medicare Advantage plans
  • Sold through Aetna, Anthem, Humana, Wellcare, and United Healthcare carriers
  • I was one of the top performers on our team
  • Unfortunately, GoHealth had a massive layoff and I was a part of that

Direct Sales Account Executive

Dish Network
01.2020 - 04.2022
  • Managed remote inbound sales and facilitated TV service subscriptions.
  • Consistently outpacing set sales goals.

Bilingual Sales Agent

Charter Communications
01.2017 - 01.2020
  • Handled inbound sales calls for both Spanish and English speaking customers seeking cable, internet, home phone, and mobile services.
  • Conducted outbound calls to engage potential customers and close sales.
  • Trained employees to effectively resolve errors in CSG and ICOMS programs.

Team Leader

Directv
01.2016 - 01.2017
  • Educated new team members about the network's sales strategy.
  • Achieved weekly sales targets consistently with a rate of 5 sales per week.
  • Ensured exceptional customer service by addressing inquiries regarding DirecTV.
  • Developed training practice sheets for the team.

Pro Paint Sales Specialist

The Home Depot
San Antonio
01.2012 - 01.2016
  • Gained experience managing bookkeeping with Home Depot's vault system.
  • Explained functionality and features of merchandise to customers.
  • Handled transactions for both cash and credit payments.
  • Placed customized orders for exclusive merchandise.
  • Developed Excel spreadsheet to enhance customer sales, achieving 5% monthly growth.
  • Delivered fast, efficient service to emphasize customer importance.
  • Collaborated with team to ensure exceptional customer service.
  • Fostered positive relationships during customer interactions.
  • Surpassed weekly target by achieving more than 20 Pro Xtra signups.
  • Regularly contacted customers weekly to check on order requirements using a Pro Customer Spreadsheet.
  • Secured new business partnerships for Home Depot through strategic lunch meetings with prospects.

Education

Associate of Arts - LIBERAL ARTS

San Antonio College
San Antonio, TX
01.2013 - 01.2015

High School Diploma -

Alamo Heights High School
San Antonio, TX
08.2002 - 05.2005

Skills

  • Bilingual: English, Spanish
  • Sales
  • CRM software experience: Salesforce and more
  • Direct Sales
  • Sales closing techniques
  • Sales target achievement
  • Sales reporting
  • Sales presentations
  • Outbound sales
  • B2B sales
  • Upselling
  • Cross-selling
  • Objection handling
  • Time & pipeline management
  • Data entry
  • Microsoft Excel
  • Communication skills
  • Computer skills
  • Organizational skills
  • Restaurant experience
  • Customer service
  • Customer needs analysis
  • Medicare
  • Cold calling
  • Call center T
  • Typing
  • Lead generation
  • Evaluate leads
  • Team collaboration
  • Goal-oriented mindset
  • Adaptability
  • Relationship building
  • Reliability
  • Processing payments

Awards

  • Master Advocate Promotion - Promoted on 11/11/2023:

https://drive.google.com/file/d/1sM-3zsiiysJ5OTCOp9NcXLAdGOSW9e4C/view?usp=sharing

  • Direct Sales Platinum - Awarded on 08/01/21:

https://drive.google.com/file/d/1_lYT-HO71nDFoGmf08L3xjYiwrWmVkkl/view?usp=sharing

Languages

Spanish, Expert

Additional Information - References

  • Megan Deslo, Acquisition Team Manager at Dish Network, As Edward Adame's direct supervisor, he is a highly decorated team mate. Edward is goal driven, competitive, resilient, hard working and persuasive. Edward is extremely reliable, coachable and has a history of meeting and/or exceeding his goals.
  • Ron Buescher, Regional Sales Manager at PPG, I worked with Edward when he was a Pro Paint Sales Associate for Home Depot. I was a Pro Rep. selling our paint through Home Depot. Edward was instrumental in the selling process. He would set up sales calls for us to call on and he and I would secure paint business for PPG and Home Depot. Edward is a very hard worker, intelligent, and knows how to get things accomplished. Now, as a Regional Sales Manager, I would be honored to have Edward on my team any day.
  • Luis Aguilar, Sales Representative at Charter Communications, As a fellow coworker he and I competed for rankings. He is very competitive and highly recommended for any customer related interactions. He is also a Bilingual agent as well.
  • Jose Garcia, IBS Supervisor at Charter, While Edward Adame worked as my employee Edward was in the top 10 agents in the United States out of over 1,000 agents consistently. Edward loved a challenge and always strived for excellence. I would recommend Edward to any company and whichever company hires him is lucky to have him as their employee.

Affiliations

I’ve got a soft spot for both video games and cooking. When it comes to gaming, there’s something about immersing myself in different worlds, whether it’s an epic RPG like Final Fantasy, a simple platform game like Mario, or even a horror game like Silent Hill. The thrill of solving puzzles, battling foes, or simply exploring the vast landscapes is unmatched. Plus, I love how games can tell stories in such a unique way!

And then there’s cooking. I enjoy experimenting with different flavors and techniques. Whether I’m crafting a comforting bowl of pasta or throwing together something spontaneous with what’s in the fridge, there’s a certain satisfaction that comes with creating something from scratch and sharing it with others. I especially love cooking Mexican food because there's no good Mexican food in Ohio.

Both video games and cooking feed my creativity in different ways, and honestly, I think they’re pretty complementary!

Accomplishments

  • When working at Home Depot I created an excel spread sheet to develop and expand existing customer sales, which resulted in a 5% increase in monthly paint sales.
  • When working at Directv I was promoted to a Team Leader for excellent sales performance and helped new agents transition into the field and make door-to-door sales.
  • When working at Charter Communications I was one of the top 10 agents in the United States out of over 1,000 agents consistently in sales for Cable, Internet, TV, and Mobile. I was awarded with bonus commission.
  • When working at Dish Network I was awarded the Dish Sales - Platinum Award for exceeding my sales goal. I was also the winner of a vacation trip of my choice within the USA for exceeding sales goals.
  • When working at MyPlanAdvocate, I achieved Master Advocate (increase in hourly pay and commission) November 11, 2023.
    (For surpassing 350 active/in-force policies in accordance to their ascension policy
  • The skills honed at my previous employers have definitely molded me into the sales professional that I am today

Languages

English
Proficient (C2)
C2
Spanish
Proficient (C2)
C2

Certification

  • Life & Health Insurance License, https://drive.google.com/file/d/1VUTXH3rmT0AtVCOzZl8SPI60a-Vr874Q/view?usp=sharing

References

References available upon request.

Timeline

Master Advocate

MyPlanAdvocate
08.2022 - 03.2025

Senior Benefits Consultant

GoHealth
04.2022 - 08.2022

Direct Sales Account Executive

Dish Network
01.2020 - 04.2022

Bilingual Sales Agent

Charter Communications
01.2017 - 01.2020

Team Leader

Directv
01.2016 - 01.2017

Associate of Arts - LIBERAL ARTS

San Antonio College
01.2013 - 01.2015

Pro Paint Sales Specialist

The Home Depot
01.2012 - 01.2016

High School Diploma -

Alamo Heights High School
08.2002 - 05.2005
Edward Adame