Edward A. Fonnnie
Goodyear,USA
Summary
Program Coordinator with extensive customer service experience and a proven track record in leadership. Exceptional organizational skills drive operational efficiency and problem resolution. Expertise in team management and fostering culturally sensitive environments. Demonstrated ability to exceed objectives through strategic resource utilization. Customer-focused individual with a passion for delivering exceptional service. Strong interpersonal skills with a talent for effectively addressing concerns. Committed to improving customer satisfaction and driving positive outcomes.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Entrepreneur
GracefulHeart LLC
Phoenix, AZ
05.2022 - Current
- Founded and manage a company dedicated to supporting individuals with developmental disabilities.
- Assisted individuals in achieving personal goals through tailored support services.
- Coordinated various services including budget management and electronic billing for service tracking.
- Trained and onboarded new staff, ensuring adherence to workplace procedures and standards.
- Developed and maintained life and staff action plans to enhance performance and service delivery.
Residential Program Coordinator
Dungarvin MN
Saint Paul, MN
01.2016 - 04.2022
- Led a team in providing comprehensive support to individuals with developmental disabilities.
- Managed program planning and evaluation to align with participant goals.
- Oversaw budget management and electronic billing processes for service tracking.
- Trained new employees and maintained consistency in programming and service delivery.
Customer Care Representative
cyberpro
Minneapolis, MN
01.2019 - 11.2020
- Provided accurate, valid, and complete information to customers.
- Maintained up-to-date knowledge of company products, services, and promotions.
- Resolved customer complaints promptly and professionally.
- Utilized problem-solving techniques such as root cause analysis to identify recurring issues that could be addressed proactively.
- Provided training support for new hires related to customer service processes and procedures.
Direct Support Professional
Arizona Health Care And Contract Management, INC
Phoenix, AZ
05.2014 - 01.2016
- Provided in-home support to individuals with mental disabilities, focusing on personal goal achievement.
- Designed and led community outreach initiatives that increased socialization opportunities for clients.
- Maintained patient-centered care while identifying opportunities for process improvement.
- Documented patient care and progress, collaborating with supervisors for optimal outcomes.
Direct Support Professional
Arizona Mentor/Mentor Network
Phoenix, AZ
03.2013 - 01.2016
- Delivered behavioral and emotional support to clients with dementia and Alzheimer's.
- Monitored and recorded vital signs, ensuring the safety and dignity of residents.
- Facilitated access to community resources for clients and families in need.
- Recognized for maintaining a respectful and supportive environment for all clients.
Education
Bachelor of Science - Cyber Security
Grand Canyon University
Phoenix, AZ10.2025
High School Diploma - Science
Bo Government Secondary School
Bo, Southern Area05.2008
Skills
- Cyber Security Principles
- Technical Support
- Multitasking capacity
- Risk Assessment
- Troubleshooting
- Customer relations
- Culture building
- Team development
- Personnel management
- Problem solving
- Entrepreneurial personality
Certification
- CPR Certified, American Heart Association
- First Aid Certified
- Prevention and Support Certified
- Article 9 Certified
Accomplishments
- Successfully coordinated services for individuals with developmental disabilities, enhancing their quality of life.
- Implemented skills development programs that improved staff performance and service delivery.
- Achieved a 100% success rate in community and socialization goals for clients through innovative outreach initiatives.
References
References available upon request.
Timeline
Entrepreneur
GracefulHeart LLC
05.2022 - Current
Customer Care Representative
cyberpro
01.2019 - 11.2020
Residential Program Coordinator
Dungarvin MN
01.2016 - 04.2022
Direct Support Professional
Arizona Health Care And Contract Management, INC
05.2014 - 01.2016
Direct Support Professional
Arizona Mentor/Mentor Network
03.2013 - 01.2016
Bachelor of Science - Cyber Security
Grand Canyon University
High School Diploma - Science
Bo Government Secondary School
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