Edward Agyei

• Conducted regular performance evaluations for team members, providing constructive feedback and guidance.
•Mediated conflicts between employees and/or customers as needed to ensure a harmonious workplace atmosphere.
•Coached underperforming team members with targeted action plans designed to improve their skills over time.
Coordinated regular team meetings to discuss updates, challenges, and best practices in customer service management.
• Analyzed key performance metrics to identify areas for improvement in team performance.

• Demonstrated exceptional problem-solving abilities in navigating challenging customer scenarios and finding solutions that met their needs as well as aligned with company policies.
• Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.

• Managed the emotions of residents and staff to manage the day's activities schedule effectively.
• Maintained regular communication with higher-ups to keep up with any changes in the day's schedule.
• Handled day-to-day activities for residents.
• Developed close relationships with residents to better assess their personal needs.
• Assisted kitchen staff whenever needed.
• Assisted in setting up for events.

• Established a strong rapport with families and community members, leading to increased trust and support for ongoing programming efforts.
• Collaborated with other department leaders to create cohesive programming across various departments and facilities.

• Helped customers navigate the store, complete sales, and process returns
• Resolved concerns using strong communication and conflict management skills combined
with expert sales abilities
• Created memorable customer experiences by offering personalized sales support
• Built attractive displays and merchandised products.
• Helped cultivate exciting and effective sales and promotions
• Updated the district manager hourly regarding daily sales reports
• Tracked shipments and logged reports
• Managed the performance of new employees
• Assisted in the ordering of new inventory

• Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
• Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.

• Established professional rapport with hall residents, building lasting relationships with people of various ages and from different cultures
• Coordinated, planned and supervised hall gatherings and functions to promote and increase social skills among students
• Reported illnesses, emergencies and crisis situations immediately to Director of Residence Life for assistance
• Advised and referred students to appropriate resources in personal, social and academic matters
• Collaborated with faculty advisors to address and facilitate working through students’ academic difficulties, deficiencies and personal concerns
• Prepared flyers to inform students of on-campus events and meetings, posting to bulletin boards to attract attention
• Interfaced with residents to address and resolve complaints or grievances
• Conducted weekly meetings with directors and assessed and advocated resident needs; recommended solutions and strategies to improve resident care and satisfaction
• Developed and deepened relationships with residents and fellow staff.

• Promoted branding initiatives while maintaining product displays to adhere to corporate standards
• Offered in-store skin consultations and facials
• Maintained consistent visual merchandising standards to highlight product features, attract customers, and boost sales
• Created positive and rewarding client experiences through warm and friendly customer interactions
• Monitored sales activity and assessed customer satisfaction with purchases
• Strived to meet individual sales goals daily
• Processed purchases using POS systems to complete cash and credit card transactions
• Replenished product stock to maintain appropriate levels and meet expected sales demands.

• Helped customers navigate store, complete sales, and process returns
• Increased per-customer revenue with suggestive selling practices
• Delivered consistent service to develop customer base
• Processed payments quickly and made accurate change to keep customer flow moving
• Used feedback from customers and personal observations to better capitalize on sales opportunities
• Built attractive displays and merchandised products.

• Keyholder for my location, requiring me to open the office, maintain the cleanliness and restock as needed in preparation for the day
• Welcomed patrons to front desk and engaged in friendly conversations while conducting check-in process
• Handled payment processing and provided customers with receipts and proper bills and change
• Received incoming calls and scheduled customers for appointments with tax pros
• Directed incoming calls using multi-line telephone system and connected callers to appropriate people
• Offered support and assistance to Tax pros with workflow
• Responded to inquiries about appointment availability, membership plans, and pricing, by phone or email
• Scheduled and confirmed appointments.

• Helped customers navigate store, complete sales, and process returns
• Resolved concerns using strong communication and conflict management skills
• Processed payments quickly to keep customer flow moving
• Handled issues professionally to company standards
• Rotated stock using clearance markdowns and special sales promotions
• Delivered consistent service to develop customer base
• Supported team with receiving, pricing and merchandising
• Built attractive displays and merchandised products.