Edward Alford
Longwood
Summary
Customer-focused Sales Representative with over 13+ years of experience in delivering exceptional customer service and building long-term relationships, proven to increase sales and customer satisfaction by leveraging strong communication and problem-solving skills".
Overview
21
21
years of professional experience
Work History
Customer Solutions Specialist
Charter
05.2021 - Current
- Customer solutions specialist with expert understanding of products and services. Taking inbound calls from existing customers to facilitate solutions and helping the customer to re-envision how provided products and services meets their connectivity needs all while retaining built relationship and trust on services provided.
- CSG, Agent OS, SM360, Outlook, Webex, Avaya, CoPilot, WFM.
Small Business Account Specialist
CenturyLink
12.2012 - 12.2020
- Managing small business accounts with setting up new service and assisting with existing service. providing a variety of services such as Phone, Internet, Television, and cloud services. Giving small businesses the essentials needed to drive revenue, customers, and recognition to their businesses. All with the best customer service and professionalism with every contact.
- Outlook, Martens, Microsoft 365, multitasking, Avaya system , Ensemble system , Sales Force system , CSOT Order system , Sales force, Sales/ customer service.
Tax Preparer
All about Taxes Llc
11.2009 - 10.2012
- Preparing Tax returns for individuals and assisting with amendments on previous years. Working with Drake software to provide the best accurate return for clients.
- Drake software
Sales Account Manager
Quill Corporation
05.2007 - 07.2009
- Sales Account Manager Staples/Quill Corporation Business to Business. Managing customer accounts in a PCP (Preferred Customer Program) for special businesses in purchasing office supplies. Meeting all monthly sale quotas and goals.
Appointment Setter
PRC
02.2005 - 03.2006
- Appointment Setter: American Express Appointment setter it was my job function to contact the Chief Financial Officers of the businesses and my objective was to try and persuade the clients to purchase a corporate American express card by Finding the companies need it. Also explaining the benefits and awards of purchasing an American express corporate card.
Education
undefined
Valencia Community College
Orlando, FloridaSkills
- 10 Key Intermediate
- Outlook
- Martens
- Microsoft 365
- Multitasking
- Avaya system
- Webex
- SM360
- CSG
- Agent OS
- CRM
- Ensemble system
LANGUAGES
English
Accomplishments
- Exceeded all monthly sales target, goals, quotas on a consistent basis.
- Track record of proven success with finishing top 5% of enterprise reps
- Earned many achievements and rewards for exceeding set targets and monthly goals.
Timeline
Customer Solutions Specialist
Charter
05.2021 - Current
Small Business Account Specialist
CenturyLink
12.2012 - 12.2020
Tax Preparer
All about Taxes Llc
11.2009 - 10.2012
Sales Account Manager
Quill Corporation
05.2007 - 07.2009
Appointment Setter
PRC
02.2005 - 03.2006
undefined
Valencia Community College