Professional Summary
Overview
Work History
Education
Skills
Languages
Timeline

Edward Alvarez Osorio

Connectivity Source | T-Mobile Authorized Retailer
Woodside,USA
7
years of professional experience

Dependable and hardworking individual with hands-on drywall finishing experience and a strong interest in building a long-term career in the skilled trades; heat and frost insulation. Very comfortable working in a fast-paced and physically demanding environments while maintaining professionalism, and of course safety.

Work History

Retail Sales Associate

1 Year 1 Month
Connectivity Source | T-Mobile Authorized Retailer | 05.2025 - Current
  • Provided exceptional customer service, ensuring a positive shopping experience for all customers
  • Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
  • Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
  • Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
  • Participated in regular product knowledge sessions to stay updated on new arrivals and promotions
  • Contributed to achieving store-wide sales goals through active participation in team meetings and initiatives
  • Proactively approached customers on the shop floor, offering assistance and personalized recommendations
  • Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
  • Facilitated customer transactions using point-of-sale systems to ensure efficient service delivery.
  • Assisted customers with product selection and provided detailed technical information on mobile devices.
  • Managed over 50 customers per day

Server/Bartender

2 Years 5 Months
Tavern 29 | 06.2023 - 11.2025
  • Achieved high customer satisfaction by delivering outstanding service in a dynamic restaurant environment. Responded to customer needs by greeting them swiftly and taking accurate orders. Optimized food and beverage delivery times, ensuring a seamless dining experience for guests.
  • Efficiently managed multiple tables, balancing numerous orders simultaneously while maintaining attention to detail and accuracy.
  • Utilized POS systems to enter orders, process payments, and manage transactions. Ensured accuracy in billing and handled credit and cash transactions responsibly.
  • Addressed and resolved customer concerns and complaints promptly and professionally, ensuring a positive resolution and maintaining customer satisfaction.
  • Developed and implemented promotional strategies for appetizers, desserts, and beverages, contributing to an enriched dining experience and increased revenue.
  • Executed rapid drink preparation for bar and table service to enhance customer satisfaction during peak hours.
  • Ensured all bar areas were kept clean and organized, following strict health and safety regulations, including proper handling of alcohol and adherence to licensing laws.

Sales Representative

1 Year 1 Month
Sunrun | 05.2022 - 06.2023
  • Achieved significant homeowner engagement through effective door-to-door canvassing in Queens neighborhoods.
  • Evaluated site conditions and conducted thorough analyses to determine suitable solar panel configurations.
  • Educated clients on the benefits of solar energy, resulting in higher conversion rates from initial inquiries to closed deals.
  • Facilitated seamless transitions from conventional electricity sources to solar energy, highlighting zero-cost installation and fixed monthly savings, of upwards of 100% energy offset
  • Optimized lead tracking and appointment scheduling with the Okta app, enhancing conversion rates through expert consultations.
  • Led sales initiatives to expand solar energy solutions in target markets.
  • Cultivated relationships with customers to ensure satisfaction and repeat business.
  • Developed tailored proposals that addressed client needs and objectives effectively.
  • Utilized CRM software to track customer interactions and optimize follow-up processes.

Crew Member

1 Year 7 Months
Chipotle Mexican Grill | 09.2019 - 04.2021
  • Maintained cleanliness and organization in dining area and kitchen environments.
  • Assisted in inventory management by tracking stock levels and placing orders.
  • Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
  • Collaborated with team to ensure efficient workflow during peak hours.
  • Monitored food quality and safety standards, ensuring compliance with health regulations.
  • Took orders, prepared meals, and collected payments.
  • Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
  • Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
  • Trained new crew members on food preparation and customer service protocols.

Education

Diploma - Arts And Technology

Robert F. Wagner Secondary School For Arts And Technology | Long Island, NY | 06.2018

Skills

Teamwork and collaboration
Problem-solving
Strong work ethic and dependable under pressure
Hands-on labor experience
Punctual
disciplined
and able to follow instructions effectively
Committed to workplace safety
and high-quality workmanship
Relationship building
Fluent in Spanish

Languages

Spanish - Fluent

Timeline

Retail Sales Associate

Connectivity Source | T-Mobile Authorized Retailer
05.2025 - CurrentRead More

Server/Bartender

Tavern 29
06.2023 - 11.2025Read More

Sales Representative

Sunrun
05.2022 - 06.2023Read More

Crew Member

Chipotle Mexican Grill
09.2019 - 04.2021Read More

Robert F. Wagner Secondary School For Arts And Technology

Diploma from Arts And Technology
Read More
Edward Alvarez Osorio