Edward Alvarez Osorio
Connectivity Source | T-Mobile Authorized Retailer
Woodside,USA
7
years of professional experience
Dependable and hardworking individual with hands-on drywall finishing experience and a strong interest in building a long-term career in the skilled trades; heat and frost insulation. Very comfortable working in a fast-paced and physically demanding environments while maintaining professionalism, and of course safety.
Work History
Retail Sales Associate
1 Year 1 Month- Provided exceptional customer service, ensuring a positive shopping experience for all customers
- Demonstrated expertise in product features and benefits to assist customers in making informed purchasing decisions
- Handled cash transactions accurately and efficiently, maintaining a balanced cash drawer at the end of each shift
- Resolved customer complaints promptly and effectively, ensuring high levels of satisfaction and repeat business
- Participated in regular product knowledge sessions to stay updated on new arrivals and promotions
- Contributed to achieving store-wide sales goals through active participation in team meetings and initiatives
- Proactively approached customers on the shop floor, offering assistance and personalized recommendations
- Managed multiple tasks simultaneously during busy periods while maintaining attention to detail
- Facilitated customer transactions using point-of-sale systems to ensure efficient service delivery.
- Assisted customers with product selection and provided detailed technical information on mobile devices.
- Managed over 50 customers per day
Server/Bartender
2 Years 5 Months- Achieved high customer satisfaction by delivering outstanding service in a dynamic restaurant environment. Responded to customer needs by greeting them swiftly and taking accurate orders. Optimized food and beverage delivery times, ensuring a seamless dining experience for guests.
- Efficiently managed multiple tables, balancing numerous orders simultaneously while maintaining attention to detail and accuracy.
- Utilized POS systems to enter orders, process payments, and manage transactions. Ensured accuracy in billing and handled credit and cash transactions responsibly.
- Addressed and resolved customer concerns and complaints promptly and professionally, ensuring a positive resolution and maintaining customer satisfaction.
- Developed and implemented promotional strategies for appetizers, desserts, and beverages, contributing to an enriched dining experience and increased revenue.
- Executed rapid drink preparation for bar and table service to enhance customer satisfaction during peak hours.
- Ensured all bar areas were kept clean and organized, following strict health and safety regulations, including proper handling of alcohol and adherence to licensing laws.
Sales Representative
1 Year 1 Month- Achieved significant homeowner engagement through effective door-to-door canvassing in Queens neighborhoods.
- Evaluated site conditions and conducted thorough analyses to determine suitable solar panel configurations.
- Educated clients on the benefits of solar energy, resulting in higher conversion rates from initial inquiries to closed deals.
- Facilitated seamless transitions from conventional electricity sources to solar energy, highlighting zero-cost installation and fixed monthly savings, of upwards of 100% energy offset
- Optimized lead tracking and appointment scheduling with the Okta app, enhancing conversion rates through expert consultations.
- Led sales initiatives to expand solar energy solutions in target markets.
- Cultivated relationships with customers to ensure satisfaction and repeat business.
- Developed tailored proposals that addressed client needs and objectives effectively.
- Utilized CRM software to track customer interactions and optimize follow-up processes.
Crew Member
1 Year 7 Months- Maintained cleanliness and organization in dining area and kitchen environments.
- Assisted in inventory management by tracking stock levels and placing orders.
- Delivered exceptional customer service by addressing inquiries and resolving issues promptly.
- Collaborated with team to ensure efficient workflow during peak hours.
- Monitored food quality and safety standards, ensuring compliance with health regulations.
- Took orders, prepared meals, and collected payments.
- Demonstrated strong multitasking abilities, handling multiple orders simultaneously without compromising quality or efficiency.
- Ensured proper food storage protocols were followed, contributing to improved food safety measures within the establishment.
- Trained new crew members on food preparation and customer service protocols.
Education
Diploma - Arts And Technology
Skills
Teamwork and collaboration
Problem-solving
Strong work ethic and dependable under pressure
Hands-on labor experience
Punctual
disciplined
and able to follow instructions effectively
Committed to workplace safety
and high-quality workmanship
Relationship building
Fluent in Spanish
Languages
Spanish - Fluent
Timeline
Retail Sales Associate
Connectivity Source | T-Mobile Authorized Retailer
05.2025 - CurrentRead More
Server/Bartender
Tavern 29
06.2023 - 11.2025Read More
Sales Representative
Sunrun
05.2022 - 06.2023Read More
Crew Member
Chipotle Mexican Grill
09.2019 - 04.2021Read More
Robert F. Wagner Secondary School For Arts And Technology
Diploma from Arts And Technology
Read More