Edward Amador

Manager of Operations

Industrias AgroGanaderas de Waslala S.A.

Waslala, Nicaragua

07.2012 - 12.2020

Identified opportunities for process improvement initiatives through analysis of current processes and procedures.
Developed and implemented operational policies and procedures to ensure efficient business operations.
Created and managed budgets for operational departments and monitored progress against goals.
Established, maintained, and enforced organizational standards of performance, quality, and safety compliance.
Provided leadership and direction to staff members to ensure successful completion of projects on time and within budget.
Collaborated with other managers across the organization to develop strategies that support overall company objectives.
Oversaw inventory management activities including ordering supplies as needed.
Investigated customer complaints related to product and service quality or delivery issues.
Conducted regular audits of employee performance and provided feedback on areas of improvement.
Hired and onboarded team members to meet immediate and expected demand.
Implemented campaigns and promotions to help with developing goods and services.
Managed day-to-day operations while ensuring high levels of customer satisfaction were met at all times.
Evaluated and enhanced workflow to implement best practices, reduce costs and increase staff motivation and satisfaction.
Ensured compliance with relevant laws, regulations, industry standards. related to the operation of the business.
Maintained effective communication between staff members by providing guidance on tasks and projects or addressing any concerns they may have had about their work environment or job duties.
Coordinated training sessions for new employees regarding company policies, procedures as well as job roles, responsibilities associated with their positions.
Monitored team progress towards achieving milestones set forth in project plans.
Resolved conflicts among team members by mediating disputes and proposing solutions that both parties could agree upon.
Completed thorough opening, closing and shift change functions to maintain operational standards each day.
Structured HR consulting services to support clients during organizational developments and changes.