Edward Armbruster
Windham,ME
Summary
Proactive Route Service Representative with extensive experience in upselling products, training new team members, and maintaining strong customer relationships. Skilled in inventory management, safety protocols, and enhancing team productivity. Bringing strong problem-solving abilities and a dedication to improving customer satisfaction and operational efficiency.
Overview
19
19
years of professional experience
Work History
Route Service Representative
Unifirst
09.2016 - 07.2024
- Increased company revenue by upselling additional products and services to clients during visits.
- Trained new Route Service Representatives thus ensuring that they were equipped with necessary knowledge and tools required for success.
- Consistently met or exceeded performance metrics established by management for quality control purposes.
- Maintained strong relationships with customers through effective communication and problem-solving skills.
- Participated actively in team meetings aimed at identifying areas of improvement, brainstorming solutions and sharing best practices.
Local Sort Supervisor
UPS
04.2013 - 09.2016
- Ensured timely dispatch of shipments with efficient management of the sorting team.
- Enhanced team productivity by providing regular training and performance feedback.
- Established clear expectations for team performance while fostering a positive work culture that encouraged continuous improvement.
- Decreased workplace accidents, enforcing safety protocols and conducting safety meetings.
- Maintained a clean, organized work environment conducive to efficient operations and worker safety.
Customer Service Team Lead
Shaw's Supermarket
08.2011 - 07.2014
- Enhanced the overall customer experience by offering knowledgeable assistance on various postal services and products.
- Managed inventory of mailing supplies, ensuring adequate stock levels for uninterrupted operations.
- Assisted customers at the service counter by providing guidance on postage rates, mailing options, and packaging requirements.
- Prioritized urgent or time-sensitive deliveries without compromising overall efficiency or accuracy across regular tasks.
- Weighed letters and packages and calculated costs based on classification, weight, and destination.
Customer Service Supervisor
Food Lion
08.2005 - 04.2011
- Promoted a positive work environment through open communication channels, fostering team collaboration and high morale.
- Collaborated with other departments to address recurring customer concerns, improving overall service quality.
- Coached employees through day-to-day work and complex problems.
- Improved customer satisfaction by addressing and resolving escalated issues promptly and professionally.
Education
Bachelor of Science - Industrial Psychology
Virginia Tech
Blacksburg, VA12-2008
High School Diploma -
Brewster Academy
Wolfeboro, NH05-2003
Skills
- Policies and procedures implementation
- Product presentation
- Account development
- Route growth
- New customer solicitation
- Time management abilities
- Inventory Management
- Record-keeping
- Adaptability
- Customer Retention
Timeline
Route Service Representative
Unifirst
09.2016 - 07.2024
Local Sort Supervisor
UPS
04.2013 - 09.2016
Customer Service Team Lead
Shaw's Supermarket
08.2011 - 07.2014
Customer Service Supervisor
Food Lion
08.2005 - 04.2011
Bachelor of Science - Industrial Psychology
Virginia Tech
High School Diploma -
Brewster Academy
Similar Profiles
Chris BouchardChris Bouchard
Key Account Manager at UniFirstKey Account Manager at UniFirst
Yuridia CruzYuridia Cruz
Production Team Member at UniFirstProduction Team Member at UniFirst
Ayanna MoffettAyanna Moffett
Customer Service Representative at UniFirstCustomer Service Representative at UniFirst