Summary
Overview
Work History
Education
Skills
Accomplishments
Certification
Affiliations
Timeline
Generic

EDWARD ASANTE

Greensboro,NC

Summary

Program Manager with 3+ years of experience leading the development of enterprise-oriented products and creating data-driven, scalable, organization-wide processes. Collaborated with 50-150 people across technology, business and design departments and responsible for identifying areas of improvement.

Overview

5
5
years of professional experience
1
1
Certification

Work History

Program Manager, People Experience Technology

Amazon
01.2021 - Current
  • Manage various process re-engineering projects to improve and consolidate end-to-end service processes;
  • Contributed to the successful launch of Mytime (Time & attendance tool) for Amazon Healthcare; policies were standardized and associates experience were improved as a result
  • Innovated and simplified work processes for HR Operations; leading to time savings of approximately 68%
  • Oversaw integration of an external technology solution in the scheduling process for Staff Pharmacists, resulting in an additional $1M of cost savings
  • Improved HR process efficiency by leading and organizing weekly office hours and benchmarking performance in numerical contexts; redesigned process workflows using project management tools like Lucid and Asana
  • Increased service and product utilization among employees by 76.00% from an initial 18.00% utilization rate
  • Contribute to the design of business process guides by writing project updates, presenting and analyzing key HR Operations metrics to organizational leaders
  • Work with multiple stakeholders and partners including product, operations, HR and finance teams to align with broader organizational goal
  • Apply DataGrips to query data from PostgreSQL data tables for analytics insight
  • Publish analysis of data in Amazon Quicksight and Tableau for use by various teams
  • Created and presented data using MS Excel spreadsheets and other MS Office tools.
  • Pitched and built new programming strategies and one-off feature shows to boost audience interests and diversify offerings.
  • Resolved problems and provided solutions to customers by communicating requirements to subordinates.
  • Launched Amazon Health Service’s HR analytics program and gathered functional and business requirements to support team and mitigate risks.
  • Participated in LEAN and Six Sigma events and routinely looked for processes to apply LEAN concepts.
  • Implemented and led meetings, opening up dialog with area managers to discuss continuous improvement subjects.
  • Interacted with customers and clients to identify business needs and requirements.
  • Oversaw 10 projects each year from concept through final delivery.
  • Met with project stakeholders on regular basis to assess progress and make adjustments.

HR Business Partner

Amazon Corporate
Greensboro, NC
01.2020 - 01.2021
  • Spearheaded the launch of shift swap system to address employee absences impacting production labor hours; this model reduced employee absenteeism by 67%
  • Optimized ETL manager, salesforce, tableau, quicksight and SQL for various HR data queries and reports
  • Developed an A3 lean six sigma standard report to address root cause of attrition; Attrition decreased by 50% in the first 40 days of implementing the recommendations in the report.
  • Conducted exit interviews with employees leaving company to gauge areas of success and opportunities for improvement.
  • Resolved understaffing issues, disputes, employee terminations and disciplinary procedures.
  • Collaborated with leadership to assess and improve policies across board.
  • Promoted and enabled necessary changes to align operations with strategic plans.
  • Streamlined HR efficiencies, coordinated new hire orientations and provided onboarding and training for an average of 34 new employees each week.
  • Created and implemented forward-thinking initiatives to improve employee engagement.
  • Discovered and resolved complex employee issues that affected management and business decisions.
  • Updated training processes by reviewing existing documentation, leveraging feedback from associates, and working with legal and compliance teams.
  • Retained 100% protocol on management tools and procedural accuracy.
  • Automated office operations while managing client correspondence, record tracking and data communications.
  • Reduced workers' compensation claims by instituting corporate safety training program.

Research & Teaching Associate

NC A&T State University
, NC
01.2017 - 01.2019
  • Developed and implemented a peer-to-peer student learning system within both the classroom and the laboratory, facilitating networking activities amongst the class in order to increase engagement
  • Provided comprehensive academic support and assistance to a class of 120+ Computer Applications students, leveraging combined linguistic, visual, and kinesthetic teaching methodologies in order to drive impactful knowledge retention and augment overall student performance and success; Successfully drove a ~50% increase in student passing rates, evaluating class comprehension and instituting individualized learning solutions to slash failure rates from 36% to 7%.
  • Performed statistical, qualitative and quantitative analysis.
  • Attended seminars and symposiums to improve overall knowledge and understanding.
  • Gathered, arranged and corrected research data to create representative graphs and charts highlighting results for presentations.
  • Collaborated with leadership team to identify relevant questions and determine best methods of collection.
  • Validated incoming data to check information accuracy and integrity while independently locating and correcting concerns.
  • Developed macros, special formulas and other actions to produce reliable and consistent statistical reviews.
  • Worked both independently and collaboratively in fast-paced laboratory environment.
  • Supported design and implementation of survey instruments such as telephone questionnaires to obtain study information.

Education

Master of Business Administration - Human Resource Management

North Carolina A&T State University
2019

Skills

  • SKILLS & OTHER
  • Skills: Data analytics and statistics, program management, Six Sigma Green belt, research, detailed oriented and team building
  • Resource planning, ERP and CRM software; Familiar with SQL, Quicksight, Tableau, and Data Visualization tools; Experienced with Microsoft Excel, Word, PowerPoint and Access, Qualtrics, SPSS, ETL, Lucid and Asana, google app-script and Salesforce
  • Certification: Six sigma Green belt, Visualization and communication with tableau
  • Critical Thinking
  • Good Judgment
  • Quality Control
  • Information Confidentiality
  • Work Planning and Prioritization
  • Economics

Accomplishments

  • Reduced program costs by 63.28% through implementation of strategic improvements.
  • Collaborated with team of 5 in the development of labor scheduling process.
  • Achieved a 96% utilization rate by introducing HR cases for employee relation tasks.
  • Documented and resolved Issue which led to Results.

Certification

  • Six sigma Green belt Training - 2018
  • Data communication and visualization with tableau - 2020
  • SQL certification - 2021
  • Business analytics - 2020

Affiliations

  • Toastmasters
  • Beta Gamma Sigma

Timeline

Program Manager, People Experience Technology

Amazon
01.2021 - Current

HR Business Partner

Amazon Corporate
01.2020 - 01.2021

Research & Teaching Associate

NC A&T State University
01.2017 - 01.2019

Master of Business Administration - Human Resource Management

North Carolina A&T State University

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EDWARD ASANTE