Edward Banks

• Demonstrated ability to accurately handle cash, credit card, and check transactions while maintaining proper security procedures.
• Provided training on cannabis products to new employees in order to ensure accuracy in sales transactions.
• Assisted the management team in developing marketing strategies for promoting new products and services to increase sales volume.
• Provided exceptional customer service by actively listening to customers' needs, and offering personalized recommendations.
• Generated sales through interpersonal interaction and suggestive selling.
• Maintained cleanliness of the store in accordance with health department regulations, including sweeping, mopping, dusting, and emptying trash receptacles.
• Built positive relationships with vendors to ensure timely deliveries of high-quality products at competitive prices.
• Resolved conflicts quickly and professionally while upholding company policies.

• Adhered to all regulations regarding the sale of alcoholic beverages, including checking identification cards for proof of age.
• Performed opening and closing duties, such as setting up the bar station and cleaning up after the shift ended.
• Built relationships with customers by engaging in conversations about local events, or popular topics.
• Maintained cleanliness of the work area according to safety and sanitation standards.
• Displayed flexibility in responding quickly to changing demands throughout the shift.
• Handled monetary transactions accurately while maintaining proper cash control procedures.
• Developed strong working relationships with customers and staff.
• Greeted patrons promptly and cordially, exhibiting excellent guest service skills.

• While working as a budtender, I sold to and educated recreational and medical customers who came into the dispensary.
• Use computer skills to create orders and check in medical patients into the dispensary.
• Educated customers and patients on products, methods of consumption, and safety.
• Developed strong customer service skills by efficiently assisting customers with product selection and providing knowledgeable advice about cannabis products.
• Verified proper paperwork, documentation, and ID to comply with regulations.
• Displayed excellent problem-solving skills when dealing with customer complaints or inquiries in a professional manner.
• Collaborated with management and coworkers to improve personal and store performance.
• Conducted regular inventories to monitor stock levels and alert supervisors of any discrepancies between physical counts and computer records.
• Leverage the POS system to enter profiles, verify data, and process payments.
• Guided and directed patients and customers by advising on cannabis products based on preferences, needs, and budget.
• Performed restocking duties, such as receiving shipments, verifying inventory, and stocking shelves.
• Utilized knowledge of state laws regarding the sale of cannabis products to ensure compliance with regulations.

In May 2019, I began conducting interviews with families to find a suitable volunteer mentor who can work with the children referred from external organizations that came from resources and networking opportunities in the Greater Lowell community. I was able to use judgment, education, and experience while screening and interviewing volunteers who could become possible mentors, which is crucial for a volunteer mentoring program. This is even more consequential when working with volunteers and those possible children who are referred from local trauma and mental health communities and organizations.

Other duties included:

• Organized, helped develop, and planned fundraising events needed for recruitment, program development, general program funding, and team funding, while being involved in various committees to benefit the organization as a dedicated whole within the community.
• Implemented strategies to increase participation in programs among target populations.
• Developed and maintained relationships with stakeholders to ensure successful program implementation.
• Collaborated with internal teams across departments to ensure the effective operation of the program.
• Organized and facilitated workshops, meetings, and training sessions for participants.

In August 2016, I began working in the non-profit industry as a Child Development Behavior Coach, focusing on early education behavioral strategies used by CTI teachers and their employees in the classrooms.

• Helped develop Standard Operating Procedures, data collection techniques, and assisted families and teachers who needed help understanding and interpreting the IEPs they were being introduced to through the agency and public school systems.
• Mentored and coached specific teachers designated and assigned as those needing possible assistance in their classrooms, providing behavioral strategies to use or strategic tools to try when working with children who need assistance with their mental health or trauma-related behaviors and situations.
• Developed behavioral, mental health, trauma-informed care, and the Pyramid Model Consortium techniques to use in classroom and family-related situations for parents who may need extra support.
• Analyzed existing processes and procedures related to software development projects to identify potential improvements.
• Documented key milestones achieved during a project, along with lessons learned from previous engagements.
• Guided teachers through self-reflection processes to enhance teaching effectiveness.
• Provided data-driven recommendations to enhance curriculum effectiveness and learning outcomes.
• Facilitated productive discussions with teachers to address instructional challenges.
• Fostered relationships between parents and teachers to ensure optimal educational outcomes for each student.
• Established procedures for evaluating teacher performance based on established criteria.
• Collaborated with other coaches and curriculum specialists to improve instructional practices across the school.
• Held regular meetings with staff members to discuss progress toward meeting departmental goals.
• Monitored the progress of at-risk students through one-on-one sessions, providing additional resources when needed.
• Analyzed student data and classroom assessments to identify areas for improvement.

I began working for the City of Lowell in 2004 and worked my way from a paraprofessional to a Special Education Social Emotional/Behavioral Teacher until 2016. During my career within the Lowell Public School Education Department, I was certified in CPI (Crisis Prevention Intervention) and finished my B.S. I graduated from Salem State University with honors, and then went on to complete my master's degree from Fitchburg State University while concentrating on special education, behavioral supports, and ways to engage with the children in the community.

Some of my duties included:

• Provided academic, behavioral, and social-emotional support for students in need.
• Reviewed IEP with the student's parents, school administrators, and the student's general education teachers.
• Utilized technology to supplement instruction and enhance student learning.
• Designed and implemented behavior management plans for students with challenging behaviors.
• Offered small group and one-on-one instruction to students requiring reading, writing, and math support.
• Utilized a variety of teaching strategies to support the learning of diverse learners.
• Adapted curriculum content as needed, based on individual student abilities.
• Participated in regular meetings with administrators, teachers, and parents to discuss student progress and interventions.
• Promoted a positive learning environment to engage students and encourage lesson participation.
• Maintained open communication with parents regarding their child's educational progress.
• Demonstrated knowledge of IEPs, 504 Plans, RTI Processes, and Functional Behavioral Assessments.
• Communicated orally and in writing with students, parents, and other professionals.
• Engaged in ongoing professional development activities to stay up-to-date on best practices in special education instruction.
• Facilitated small group instruction, as well as one-on-one tutoring sessions.
• Kept accurate reports, records, and files on individual students.
• Supervised and guided assistants and aides working with students.
• Communicated clearly with learners and staff members.