Edward Barber
Orlando,FL
Summary
A dedicated, ambitious and enthusiastic IT professional who has a keen interest for technology and software. Supportive and enthusiastic team player dedicated to processes and efficiently resolving project issues. Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
7
7
years of professional experience
Work History
Ring Security Expert
Ring Inc
11.2020 - 01.2023
- Provided general technical support to customers who would call in for issues with doorbells, cameras, internet, wifi and all other smart home products.
- Used Okta and Ring servers to access admin rights to configure settings in customers account
- Provide consistently prompt, efficient, detailed, customer-oriented service to current and future Ring customers looking for whole home security consultations.
Smart Home Consultant
Amazon Inc
11.2020 - 01.2023
- Traveled to customers home to setup and complete system configurations on all smart home products
- Used Apple iOS devices and Mac to setup emails, login credentials and troubleshoot any issues with hardware and software at the customers property
- Configured networks and access points in homes to ensure connectivity to all smart products on the property for automation
IT Specialist
Rentokil Steritech
05.2017 - 09.2017
- Diagnosed, troubleshoot and resolved a range of software, hardware and connectivity issues.
- Assisted internal user desktop hardware, application, tablet PC and audit application support.
- Provide technical and end user application support for external customers using Steritech applications and services
Technical Specialist
Apple Inc
08.2015 - 05.2017
- Provided insightful advice and friendly, hands-on technical support to customers
- Quickly diagnosed product issues, explaining situations with patience and empathy
- Determining whether repairs can be done or a replacement is needed, offer solutions to quickly get users up and running again
Education
Bachelor of Science Degree - Physical Education, Fitness and Wellness
North Carolina Central University
Durham, NC05.2015
Skills
- System Configuration
- Troubleshooting
- Apple IOS
- Problem-Solving
- Desktop Support
- Automation Support
Timeline
Ring Security Expert
Ring Inc
11.2020 - 01.2023
Smart Home Consultant
Amazon Inc
11.2020 - 01.2023
IT Specialist
Rentokil Steritech
05.2017 - 09.2017
Technical Specialist
Apple Inc
08.2015 - 05.2017
Bachelor of Science Degree - Physical Education, Fitness and Wellness
North Carolina Central University