Edward Barshaw
Greer,SC
Summary
Talented, reliable, and dedicated Assistant Branch Manager with five plus years of experience in financial services, collections, underwriting, credit analyzing and customer care management. Knowledgeable, analytical, and personable with excellent problem solving skills and strengths in areas of credit and collections. Proven ability to improve workflow efficiencies while maintaining high standards in customer service and management responsibilities.
Overview
9
9
years of professional experience
Work History
Assistant Branch Manager
Professional Financial Services
11.2022 - Current
- Enhanced customer satisfaction by providing exceptional service and addressing concerns promptly.
- Streamlined branch operations for increased efficiency through implementation of new processes and procedures.
- Supported the Branch Manager with daily tasks, ensuring smooth branch functioning and effective communication amongst team members.
- Developed strong relationships with key clients, contributing to significant growth in business revenue.
- Managed risk effectively through strict adherence to compliance guidelines, minimizing financial losses due to fraud or errors in transactions.
- Collaborated with other departments within the bank to resolve complex issues efficiently, ensuring seamless service delivery to customers.
- Monitored daily branch activities, quickly identifying areas requiring improvement or corrective action to maintain operational excellence.
- Played a key role in growing the branch''s loan portfolio through proactive client outreach and relationship management efforts.
- Responded to customer concerns, working with manager to significantly raise customer satisfaction ratings.
- Demonstrated knowledge of branch financial products, loans and lines of credit.
Retail Credit Analyst/Auto Loan Underwriter
TD Bank Auto Finance
07.2020 - 05.2022
- Evaluated debt ratio, loan-to-value ratios, credit scores, property evaluations and various other factors when making underwriting decisions.
- Analyzed credit, income, compliance, title documents and appraisals during underwriting process.
- Carried out day-day-day duties accurately and efficiently.
- Actively listened to customers' requests, confirming full understanding before addressing concerns.
- Worked flexible hours; 12pm-9pm and Saturdays
- Resolved problems, improved operations and provided exceptional service.
- Completed all paperwork, recognizing any discrepancies and addressing them in a timely fashion.
- Delivered exceptional level of service to each customer by listening to concerns and answering questions.
- Managed a high volume of cases per day
- Input data such as file numbers, new or updated information or document information codes into computer systems to support document and information retrieval.
- Performed basic administrative duties, including answering calls, taking messages, data entry, typing tasks and locating files upon request.
- Retrieved, sorted, copied, and filed all documents and paperwork.
- Answered a multitude calls per hour to answer customer questions.
Debt Specialist I & II
TD Bank
06.2018 - 07.2020
- Assisted in multiple team projects
- Trained several new hires in this position
- Routinely contacted account holders with balances past due to resolve delinquencies.
- Worked closely with delinquent account holders to collect and reconcile accounts through approved channels.
- Investigated billing discrepancies and implemented effective solutions to resolve concerns and prevent future problems.
- Interfaced with customers to bring accounts current with suitable repayment plans.
- Communicates with debtors during inbound and outbound calls regarding balance and payment.
- Negotiates payment on past due accounts while maintaining a positive relationship with debtors.
- Codes accounts and documents to let other agents know how to proceed with collection.
- Abides by all state and federal regulations regarding call times and attempts at contact.
- Quickly determines during opening of call debtor's intention so as not to waste time.
- Collects the most amount of money in the shortest amount of time to ensure team meets client's goal.
- Responsible for managing and resolving past due balances with negotiation, skip trace efforts.
- Receive payments and post amounts paid to customer accounts.
- Advise customers of necessary actions and strategies for debt repayment.
- Persuade customers to pay amounts due on credit accounts
- Confer with customers by telephone to determine reasons for overdue payments and to review the terms of service and credit
contracts. - Record information about financial status of customers and status of collection efforts.
- Answer customer questions regarding problems with their accounts.
- Negotiate credit extensions when necessary.
Customer Relations Executive
Alorica- Samsung
10.2016 - 06.2018
- Met or exceeded call speed, accuracy and volume benchmarks on consistent basis.
- Prepared, completed and processed customer account forms and database changes.
- Delivered fast, friendly and knowledgeable service for routine questions and service complaints.
- Boosted productivity by maintaining strong call control and quickly working through scripts to address diverse problems.
- Documented customer inquiries and feedback
- Pursued opportunities to advance client relations skills and further enhance customer satisfaction in every interaction.
- Evaluated customer account information to assess current issues and determine potential solutions.
- Explained key information regarding products and services to customers to encourage informed decision-making.
- Consulted with customers to determine best methods to resolve service and billing issues.
- Documented conversations with customers to track requests, problems and solutions.
- Answered inbound calls and directed to designated individuals or departments.
- Maintained revenue streams by exhausting every option before offering refunds.
- Completed outgoing calls per day according to assigned call list.
- Accurately documented calls and caller information in software and made updates to data as needed.
- Handled escalated customer service concerns
- Delivered excellent customer service with positive and professional attitude.
- Reviewed files, records and other obtained documents to respond to customer requests.
- Met or exceeded revenue objectives
Manager
E-Liquid
03.2015 - 03.2016
- Interviewed and evaluated personnel
- Planned and organized numerous programs
- Modified time lines and work schedules according to company needs
- Managed day-to-day operations
- Built solid management teams
- Performed marketing, sales, advertising, and customer service
- Reviewed/analyzed cost and operational data
- Managed cash flow, prepared bank deposits and handled bookkeeping
- Authorized payments
- Personally addressed customer complaints
- Determined product lines, maintained inventory levels, managed vendors, designed marketing and sales campaigns oversaw merchandising
- Supervised managers and business services
team - Supervised management staff, emphasizing sales performance and high standards of store operations
- Managed store operations, marketing, advertising, and sales
- Ordered Parts and supplies for installations
- Participated on a sales team
- Directed daily operations
- Performed opening and closing procedures
Manager/Food Prep/Cashier
CONVERSE DELI WEST
10.2014 - 04.2015
- Performed opening and closing procedures
- Responsible for daily set up
- Frequently switched between positions as cook, server, and cashier while performing management duties
- Continually monitored restaurant and took appropriate action to insure food quality and service standards were consistently met
- Maintained knowledge of current menu items, garnishes, ingredients, and proportion methods
- Performed cleaning, serving, and stocking duties
- Communicated with customers regarding orders, comments, and complaints
Education
GED -
Anderson Adult Education
Anderson, SCAssociate of Science -
Spartanburg Community College
Spartanburg, SCSkills
- Customer Service Oriented
- Sound decision-making
- Excellent multitasking
abilities - Strong verbal and written
communication - Computer savvy
- Special operations
capabilities - Bill processing
- Payment management
- Inbound phone call
management - Credit and collections
- Billing inquiry and dispute
resolution - Case evaluations
- Credit Analyzing
- Management
Timeline
Assistant Branch Manager
Professional Financial Services
11.2022 - Current
Retail Credit Analyst/Auto Loan Underwriter
TD Bank Auto Finance
07.2020 - 05.2022
Debt Specialist I & II
TD Bank
06.2018 - 07.2020
Customer Relations Executive
Alorica- Samsung
10.2016 - 06.2018
Manager
E-Liquid
03.2015 - 03.2016
Manager/Food Prep/Cashier
CONVERSE DELI WEST
10.2014 - 04.2015
GED -
Anderson Adult Education
Associate of Science -
Spartanburg Community College
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