Edward Beck
Palatka,FL
Summary
Very comfortable with computers, quick thinker who has been known to be the "problem solver" and always bringing a positive attitude to every situation. I strive to grow so I can bring out the best in myself, those around me, and to continue learning new skills.
Overview
14
14
years of professional experience
Work History
Service Manager
Tire Kingdom
02.2021 - Current
- Met with customers to discuss service needs and offer available solutions.
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks.
- Met with customers to discuss service needs and develop effective and practical solutions.
- Monitored team performance, adhered to service level agreements (SLAs) and provided detailed job training.
- Guided techs on automotive repair, tool usage and equipment operation.
- Followed up with customers during and after installations to verify satisfaction.
- Developed written plans and obtained customer consent to proceed.
- Hired and trained new Technicians to improve efficiency of department and cultivate productive work atmosphere.
- Enhanced customer satisfaction ratings by motivating team members to strengthen quality and increase productivity.
- Reviewed and studied blueprints to double-check installation and implementation project requirements.
- Contributed to development, implementation and execution of maintenance programs.
- Monitored safety compliance to maintain strict standards and protect team members from harm.
- Kept watchful eye on equipment inventories, optimizing work readiness and aligning supplies with specifications for each job.
- Managed efficient teams of up to 10 employees.
Sales Associate
Tire Kingdom
12.2020 - 02.2021
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Increased sales by offering advice on purchases and promoting additional products.
- Maintained customer satisfaction with quick and professional handling of product returns.
- Processed product returns and assisted customers with other selections.
- Trained and developed new hires in company processes, product knowledge, customer service and selling techniques.
- Maintained records related to sales, returns and inventory availability.
- Completed orders and organized product deliveries to meet customer timetables.
Tire and Lube Technician
Tire Kingdom
01.2018 - 12.2020
- Changed oil and filters in customer vehicles and safely disposed of used oil in approved receptacles.
- Recommended automotive services and repairs to promote good vehicle operation and enhance road safety.
- Kept shop areas neat, clean and free of safety hazards.
- Assisted other lube technicians and mechanics in vehicle diagnostic and repair work to enable timely completion of service tickets.
- Educated customers on vehicle systems operation and recommended regular maintenance schedules to promote optimal vehicle functionality.
Musical Instructor
Music Lessons, Inc.
06.2012 - 01.2018
- Planned and executed targeted lesson plans to instruct on music theory, music history and performance etiquette.
- Advised parents of student progress by communicating student's achievements and developing methods for improvement.
- Coordinated concerts, competitions, special events and music exams for 70 students.
- Developed strong working relationships with teachers, parents and students to propel school and departmental vision and goals.
- Organized shows and recitals and booking musicians for classroom demonstrations.
- Consulted with parents and guardians to convene on student performance, conduct and educational prioritization.
Sales Associate
K-Mart Store
03.2011 - 06.2012
- Organized racks and shelves to maintain store visual appeal, engage customers and promote specific merchandise.
- Provided positive first impressions to welcome existing, new and potential customers.
- Helped customers locate products and checked store system for merchandise at other sites.
- Answered customer questions regarding sizing, accessories and proper care for merchandise.
- Engaged with customers to effectively build rapport and lasting relationships.
- Prepared merchandise for sales floor by pricing or tagging.
- Solved customer challenges by offering relevant products and services.
- Maintained customer satisfaction with quick and professional handling of product returns.
Education
No Degree -
Interlachen High School
Interlachen, FL05.2012
Skills
I feel as tho communicating with people has probably been a strong suit that's followed me across all the jobs I've had in my life Although, I've always loved learning new things and challenging myself outside of my comfort zone For example, you'll see in my work history that in 5 years I went from someone who never even knew how to change their own oil to someone who was able to manage a group of technicians and be fairly well versed in the automotive world I take pride in my work and always give it my best Regardless of how unfamiliar I am
Timeline
Service Manager
Tire Kingdom
02.2021 - Current
Sales Associate
Tire Kingdom
12.2020 - 02.2021
Tire and Lube Technician
Tire Kingdom
01.2018 - 12.2020
Musical Instructor
Music Lessons, Inc.
06.2012 - 01.2018
Sales Associate
K-Mart Store
03.2011 - 06.2012
No Degree -
Interlachen High School
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