Edward Blanchette
New Port Richey,FL
Summary
Dedicated and reliable customer service professional with experience providing friendly, efficient support in fast-paced environments. Skilled in communication, problem-solving, and handling customer needs with professionalism and care. Committed to delivering positive customer experiences and supporting team success.
Overview
21
21
years of professional experience
Work History
Personal Shopper
Instacart
03.2017 - Current
- Streamlined shopping experience by effectively communicating customer preferences to improve satisfaction.
- Coordinated order fulfillment to ensure timely delivery of groceries and household items.
- Assessed product availability and quality, providing recommendations for substitutions when necessary.
- Built strong relationships with customers, fostering loyalty through personalized service and attention to detail.
- Maintained a strong on-time delivery record and positive customer feedback.
- Managed multiple orders simultaneously during high-volume periods.
- Resolved order issues independently, including out-of-stock items and delivery adjustments.
Operations Manager
Crescent Oaks Country Club
02.2011 - 12.2016
- Delivered exceptional customer service to members and guests, promptly addressing questions or concerns.
- Enforced safety procedures for cart use and staff operations in compliance with club policies.
- Managed daily operations of the cart barn, ensuring golf carts were clean, charged, and ready for member use.
- Supervised, trained, and scheduled cart barn staff to maintain efficient coverage and high service standards.
- Coordinated cart staging to support tournaments, outings, and peak play times.
- Maintained inventory of supplies including keys, towels, sand bottles, and maintenance materials.
- Communicated effectively with the pro shop and grounds crew to ensure smooth course operations.
Warehouse Associate & Delivery Driver
T.W.C Distributors
04.2008 - 12.2010
- Oversaw daily inventory management ensuring accurate stock levels and timely replenishment.
- Trained new team members on safety protocols and operational procedures, enhancing overall productivity.
- Provided professional customer service during deliveries, representing the company positively.
- Worked collaboratively with warehouse and logistics teams to meet daily distribution goals.
- Verified delivery paperwork, obtained customer signatures, and resolved minor delivery issues on-site.
- Loaded and unloaded delivery trucks while ensuring accurate order fulfillment and proper product handling.
- Safely operated delivery vehicles to transport products to customers in a timely and efficient manner.
Line Cook
St. Angelo's Pizza
08.2004 - 04.2008
- Prepared and cooked menu items according to established recipes and quality standards.
- Maintained cleanliness and organization of kitchen workspace, ensuring compliance with health regulations.
- Assisted in inventory management by tracking stock levels and notifying management of shortages.
- Collaborated with team members to optimize food preparation processes, reducing wait times during peak hours.
- Followed health department regulations and company policies at all times.
- Implemented efficient food plating techniques to enhance presentation and improve customer satisfaction.
- Prepared multiple orders simultaneously during peak periods with high accuracy rate, maximizing customer satisfaction, and repeat business.
Education
High School Diploma -
Gulf High School
New Port Richey, FL06-2007
Skills
- Attention to detail
- Planning and organization
- Decision-making
- Problem-solving
- Time management
- Complaint resolution
- Effective workflow management
- Microsoft outlook, word, and Excel
- Team building and leadership
Timeline
Personal Shopper
Instacart
03.2017 - Current
Operations Manager
Crescent Oaks Country Club
02.2011 - 12.2016
Warehouse Associate & Delivery Driver
T.W.C Distributors
04.2008 - 12.2010
Line Cook
St. Angelo's Pizza
08.2004 - 04.2008
High School Diploma -
Gulf High School