Edward Bonheur

Manage the SAP/PM module handling everything related to the development and implementation of new tools for the normal maintenance process and the interaction with the other SAP modules.

· Knowing the needs of the business and maintenance area, being able to capture all the processes and flows in SAP, creating synergies with different teams' work, deep interaction with consulting teams external to the company, structuring and modeling diverse types of maintenance.

· Which have strategies flexible for the tasks that are planned within the SAP / PM module

· Support Services including but not limited to; desk-side support, mobile devices, desktop/laptop hardware; technology refresh, stock storage management, end user advice and software break/fix*

· Ensuring all Incidents/Requests are met within the agreed service targets.

· Proactively checks pending tickets.

· Performs installs, moves, adds and changes (IMAC) as needed.

· products and services.

· Troubleshooting and resolving hardware and software issues; reimaging computers/hard drives on multiple operating systems.

· Accurately testing, finding, repairing, resolving, and documenting end-user technical issues regarding /desktop support, and mobile devices.

· Performing asset inventory/stock-related activities as needed.

· Taking ownership of issues through to resolution on all proper requests.

· Ensuring all Incidents/Requests are met within the agreed service targets.

· Ensuring all key Client and HCL processes and procedures are followed. For example, Call Management, Data Retention Hold, amongst others.

· To provide hands and feet support to another Infrastructure support.

· Providing on-site cover as part of a shift arrangement, covering all areas of support.

· Categorize and prioritize end user support requests and service requests by using a customer ticketing system to track tickets and provide up-to-date status and information.

· Orients new joiners on EUC systems.

· Recommends and / or performs upgrades on systems (EUC supported devices) to ensure longevity.

· Flexibility and teamwork and perform other duties as assigned by your Lead or Operations Manage

·

· Domain and creation of data expert in SAP/PM

· Manage the transport of new developments in the PM module, in the same way, to have control and status of the transport of new transactions or flows to the different modules of development to evaluates and finally to production

· Manage the budget of ongoing projects and manage the hiring of consulting teams for the development of new processes

· Performed various managed client services for a strategic customer.

· Destock Support

· These services include Side Desktop support, etc. This role combines strong technical skills with an emphasis on delivering high customer service.

· Responsibilities include performing moderate-to-complicated configuration and repair of desktop/notebook computer equipment (and connected peripherals), low-to-moderate installation of IP phone handsets including network drops, and moderate troubleshooting of technical issues on desktop/notebook computer equipment.

· You will be a working supervisor responsible for helping to train other technicians d keep them in line with the company (and customer)

· Deliver service excellence: By using various tools, consistently apply solutions to meet and/or exceed service levels for infrastructure problems and/or requests. Usually by providing an answer personally but where appropriate by identifying and passing the request on to the appropriate support provider specialist.

· Escalate key issues (P1/P2): identify major service issues where these would have a broader impact and take immediate steps to bring these to the attention of those affected and those who can resolve them.

· Communicate: With the use of knowledge and troubleshooting, communicate about any potential issues found and suggest solutions.

· Ownership: End-to-end ownership, providing pro-active status updates of issues and cases with users, internals, and vendors.

· Update systems: to support databases/knowledge base or systems with information following the resolution of incidents and requests.

• Developed client-specific documentation, enabling efficient use of SAP applications and functionalities.
• Enhanced system performance with regular system monitoring, troubleshooting, and optimization tasks.
• Supported continuous improvement efforts by regularly updating knowledge on relevant SAP modules and industry trends.
• Solved functional and technical obstacles and worked closely with project team from different streams.
• Multitasked and managed multiple deliverables and projects concurrently and facilitated use of SAP for enterprise resource planning.
• Architected SAP solutions by prioritizing simplicity, appropriate scale, resiliency and maintainability.
• Designed deployment automation solutions to expedite implementation of SAP solutions.
• Documented and maintained technical specifications for SAP applications.
• Established strong relationships with key stakeholders, fostering a collaborative working environment throughout project lifecycles.
• Improved system stability by proactively identifying potential issues and implementing preventive measures.
• Increased client satisfaction by effectively implementing SAP solutions tailored to their business needs.
• Conducted in-depth user training sessions to facilitate smooth adoption of newly implemented SAP systems.
• Conducted research and analysis to determine current and future SAP trends.
• Reduced operational costs for clients through effective SAP configuration and customization strategies.
• Managed risks effectively during project implementation phases through meticulous planning and risk assessments.
• Optimized resource allocation across various projects through effective team management and workload balancing techniques.
• Contributed to new business development initiatives by showcasing expertise in SAP consulting during client presentations and sales meetings.
• Delivered SAP training, user support and knowledge transfer at end of project and followed up to verify successful implementation.
• Played an instrumental role in resolving complex technical issues that arose during the course of project implementation phases.
• Ensured data accuracy and integrity by creating comprehensive data validation procedures and protocols.
• Successfully migrated legacy systems to newer versions of SAP platforms, ensuring seamless transition for endusers.
• Enabled increased automation within critical business process areas using innovative approaches leveraging latest technologies available within the suite of SAP products.
• Evaluated third-party software solutions for compatibility with existing systems before implementing them into the overall SAP solution, ensuring seamless integration and functionality.
• Trained and mentored junior staff on SAP system operations and functionality.
• Coached and supported third-party clients, creating self-sufficient competencies within customer service personnel.
• Mentored junior consultants, sharing knowledge on best practices and methodologies within the realm of SAP consulting services delivery.
• Troubleshot incidents reported by end-users to schedule system changes and identify permanent solutions.
• Enhanced project management skills by defining and presenting system solutions and timelines for business needs or technical problems.

Manage and Normalize addresses, in SAP, generate, solve, and manage requirements in engineering and planning GPS positioning, SIG/GIS management, generation of performance reports, the efficiency of the area, and controlling the interlocutors Creation of sig processes of automation of loading and updating of spatial data to the database of the company and data entry by calling all countries • Development and implementation of different applications made in model builder to optimize quality review processes of the company's networks • Provision of technical support at the company level developing extensive interpersonal skills • Incorporation of new sig technologies in the support of different projects, complementing the spatial database with information raster origin Google Earth • Participate in the corporate SIG/GIS migration team • The leadership

• Contributed to business development efforts by presenting case studies that demonstrated successful application of GIS solutions within various industries.
• Led the development of a comprehensive GIS training program, equipping staff with essential skills needed for effective data analysis and decisionmaking.
• Developed custom GIS tools and applications to improve project outcomes and deliverables for clients.
• Optimized spatial analysis workflows by creating automated scripts and models for repetitive tasks.
• Collaborated with cross-functional teams to integrate GIS data into company-wide decision-making processes.
• Result Conducted field surveys using GPS equipment for accurate ground-truthing of remote sensing imagery used in analyses.
• Trained team members on proper use of GIS software, increasing overall productivity and understanding within the department.
• Conducted extensive research using multiple sources of data to ensure accurate representation of geographic features on maps and in databases.
• Streamlined data management processes for increased efficiency and reduced errors in GIS projects.
• Enhanced GIS data accuracy by performing regular quality checks and implementing necessary corrections.
• Contributed to centralized GIS portal and ArcGIS database, correctly inputting data on new job sites and revising data on changing conditions.
• Evaluated new GIS technologies for potential integration into existing systems, keeping the company at the forefront of industry advancements.
• Operated as primary point of contact for clients, providing GIS work order proposals with time-to-completion and budgeting estimates.
• Combined remotely-collected and on-site data acquisition to generate unified geographic mapping information.
• Provided technical recommendations and support documentation to aid in GIS process improvement.
• Designed standardized protocols for data collection, creating cohesive database input guidelines to streamline intelligence retrieval and exploitation.