EDWARD B. PEREZ JR.
Las Vegas
Summary
Experienced service manager with 19 years of expertise in automotive repair and management. Proficient in business practices, operational standards, and customer needs. Passionate leader empowering teams to deliver exceptional service and prioritize customer retention. Utilizes independent decision-making skills and sound judgment to positively impact company success. Recognized for being an encouraging manager and analytical problem-solver, adept at team building, leadership, motivation, and fostering strong customer relationships. Dedicated to applying training, monitoring, and morale-building abilities to enhance employee engagement and performance.
Overview
20
20
years of professional experience
Work History
Transfer/Ramp Agent Lead
Unifi
08.2024 - Current
- Contributed to a positive work environment through effective communication, teamwork, and proactive problem-solving initiatives.
- Collaborated with team members to develop new strategies for improving operational efficiency within the department.
- Facilitated audits successfully by preparing necessary documentation and providing prompt responses to auditor inquiries.
- Assisted in training new employees on company procedures, policies, and best practices to ensure seamless integration into the team.
- Efficiently operated ground service equipment, such as tugs and belt loaders, to facilitate smooth handling of baggage and cargo.
- Loaded and unloaded luggage and freight and assisted crew and travelers with bags for over Number daily flights.
- Guided aircraft into and out of parking positions using hand signals.
- Conducted marshaling activities skillfully, guiding pilots safely towards their designated parking positions on the ramp area.
- Safely operated various types of equipment such as conveyor belts, push-back tractors and tugs.
- Tracked flight schedules to promote on-time landings and avoid loading delays.
- Contributed to a safer work environment by strictly following safety protocols during ramp operations.
- Displayed strong attention to detail during aircraft inspections, promptly reporting any observed irregularities or potential hazards.
Service Manager
Meineke Car Care Center
03.2023 - Current
- Developed and maintained relationships with customers, vendors, and suppliers
- Managed service staff to ensure customer satisfaction and compliance with company policies
- Monitored service performance metrics to identify areas of improvement
- Conducted regular team meetings to discuss customer feedback, process improvements, and operational objectives
- Resolved customer complaints in a timely manner
- Identified opportunities to increase efficiency through automation or process re-engineering
- Trained new employees on the use of customer relationship management software systems
- Maintained accurate records of all service requests, including resolution times and costs incurred
- Provided technical support for hardware and software issues experienced by customers
- Developed strategies for improving customer experience through enhanced product features or improved processes
- Created standard operating procedures for all service functions
- Managed inventory levels of parts necessary for servicing customers' needs
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems
- Collaborated with customers to offer solutions to service needs
- Ensuring building is up to State and Federal codes following all Environmental and OSHA requirements
Service Manager
Pepboys
01.2005 - 03.2023
- Met with customers to discuss service needs and offer available solutions
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Met with customers to discuss service needs and develop effective and practical solutions
- Monitored team performance and provided detailed job training
- Guided techs on automotive repair, tool usage and equipment operation
- Maintained effective customer service by responding to service requests quickly
- Followed up with customers during and after installations to verify satisfaction
- Developed and maintained relationships with customers, vendors, and suppliers
- Ensuring building is up to State and Federal codes following all Environmental and OSHA requirements
- Trained new employees on the use of customer relationship management software systems
- Implemented quality assurance protocols to ensure timely completion of projects according to customer specifications
- Maintained accurate records of all service requests, including resolution times and costs incurred
- Assisted in the development of marketing campaigns targeted at increasing sales opportunities from existing clients
- Improved customer satisfaction ratings by listening to complaints and finding appropriate solutions to problems
- Adhered to customer service standards to foster satisfaction and retention
- Collaborated with customers to offer solutions to service needs
Service Manager
Pepboys
12.2004 - 01.2005
- Met with customers to discuss service needs and offer available solutions
- Maintained team productivity and quality of service by establishing and maintaining clear benchmarks
- Met with customers to discuss service needs and develop effective and practical solutions
- Monitored team performance, and provided detailed job training
- Monitored safety compliance to maintain strict standards and protect team members from harm
General Service Technician
Pepboys
10.2004 - 12.2004
- Completed routine tasks such as tire rotation and balancing, oil changes and brake services
- Diagnosed and troubleshot problems, repairing and restoring vehicles to peak performance
- Installed recommended and suggested parts and explained operation and routine maintenance protocols to customers
- Inspected vehicles to diagnose operational issues
Education
Diploma - Automotive Repair
Guam Vocational High School
Mangilao GU06.1997
Skills
- Critical Thinking
- Business Development
- Employee Supervision
- Task Delegation
- Staff Management
- Risk Management
- Employee Relations
- Coaching and Mentorship
- Time Management
- Quality Control
- Preventive Maintenance
- Workflow Management
- Service Scheduling
- Mechanical Diagnostics
- Financial Controls
- Building Management and Maintenance
- Team Leadership
- Team Scheduling
- Leadership Development
- Technical Troubleshooting
Timeline
Transfer/Ramp Agent Lead
Unifi
08.2024 - Current
Service Manager
Meineke Car Care Center
03.2023 - Current
Service Manager
Pepboys
01.2005 - 03.2023
Service Manager
Pepboys
12.2004 - 01.2005
General Service Technician
Pepboys
10.2004 - 12.2004
Diploma - Automotive Repair
Guam Vocational High School
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