Edward Bringley
Crownsville,MD
Summary
Savvy expert experienced in troubleshooting computer hardware and software issues in customer-focused environments. Possesses comprehensive knowledge of standard operating systems, networking protocols and technical support procedures. Skilled in identifying and resolving complex technical problems.
Overview
5
5
years of professional experience
Work History
Service Engineer Lead
Cyber Core Technologies
09.2020 - Current
- Microsoft MOSA Contract
- This functional role will debug and diagnose platform or service outages for individual tenant on either the Azure or Office 365 services.
- Technical skill require outstanding customer support capabilities together with problem solving, troubleshooting and debugging expertise.
- Functions - Diagnose and mitigate platform faults for individual tenants or users
- Troubleshoot clients-side issues / experiences for Office products where issue may be with service or protocol from Office platform.
- Providing technical resolution's for problems with existing software and system management.
- Examined faulty equipment, interpreted reports and analyzed customer complaints to diagnose equipment malfunction.
- Applied systems analysis techniques to assess and resolve complex issues for clients and end users.
- Draft and share root cause analysis for Customer Reports Incidents (CRIs) including on-going metrics identifying repeat drivers or trends.
- Create positive outcomes for Microsoft partners and customer in critical outage situations
- Analyze common faults and drive critical fixes that bring stability and or reduce incident volume to the platform and customers.
- Identify and drive technological and procedural improvements across support.
- Identify customer dissatisfaction in real-time and handle the situation with professional and data driven conflict management including escalation to Microsoft to assist or assume ownership.
- Evaluate support needs and prepare to support new and updated features across the suite of services.
1 IT Field Support Specialist
Cyber Core Technologies
07.2019 - 07.2020
- AT&T Greenway – RIS 1 program
- Provides Tier 2 and 3 on-site and remote supports for computer workstations, servers, peripherals
- Conducts site surveys; assesses and documents current site configuration and user requirements
- Analyzes existing requirements and prepares specification for hardware acquisitions
- Configures computers, communications devices and peripheral equipment
- Installs and configure computer stations, servers, peripherals and associated cabling
- Configured hardware, devices, and software to set up work stations for employees.
- Maintain government and/or vendor-manufactured fiber optic modems, fiber optic/Ethernet cables
- Responded to customer inquiries and provided technical assistance over phone and in person.
- Diagnosed and troubleshot hardware, software and network issues.
- Installed, configured and maintained computer systems and network connections.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
2018
(TS/SCI) Polygraph
- Scope 9/7/18
- Background Investigation 9/7/18
Program
HSWS
09.2018 - 07.2019
- Greatly contributed to the efficiency and success of the HCSO Mission Operations Office by establishing new business practices, improving current processes, and effectively completing a variety of administrative responsibilities
- Responded to the call to provide backup to HCSO Office Managers
- Filled in gap to support the Leadership
- Provided backup assistance with ensuring all actions, request for information, and correspondence
- High School Work Study for High Capacity Sensor Operations – completed tasks of an Office aide, provided additional support to Mission Support and Missions Operations.
Education
Bachelor of Science - Information Assurance And Cybersecurity
Anne Arundel Community College
Arnold, MD2026
High School Diploma -
Old Mill High School
06.2019
Skills
- Proficient Microsoft Office – Microsoft Office Applications, including Word, Excel, PowerPoint and Access
- Time Management Training
Timeline
Service Engineer Lead
Cyber Core Technologies
09.2020 - Current
1 IT Field Support Specialist
Cyber Core Technologies
07.2019 - 07.2020
Program
HSWS
09.2018 - 07.2019
Bachelor of Science - Information Assurance And Cybersecurity
Anne Arundel Community College
High School Diploma -
Old Mill High School
2018
(TS/SCI) Polygraph
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