Edward Brown
Columbia,SC
Summary
Accomplished in elevating sales and customer satisfaction, I leveraged negotiation expertise and strategic prospecting at Clearview Medicare, LLC, to surpass sales targets consistently. Skilled in key account management and objection handling, I enhanced client relationships and revenue through innovative sales techniques, achieving top-ranking status among peers with a focus on results and customer retention. Motivated Sales professional with demonstrated success in merchandising and strategic development. Confident and persuasive with exemplary product knowledge. Recognized for advanced sales and merchandising skills. Motivated individual with experience in customer service and sales. Skilled in building customer relationships and understanding customer needs. Strong communication and interpersonal skills for providing superior customer service. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
26
26
years of professional experience
1
1
Certification
Work History
Senior Sales Agent (remote)
Clearview Medicare, LLC
03.2024 - Current
- Maintained a comprehensive understanding of industry trends, competitor offerings, and market conditions in order to provide insightful recommendations to clients.
- Generated referrals from satisfied customers through excellent rapport-building skills and genuine interest in their needs.
- Implemented innovative sales techniques which led to a significant increase in new business opportunities.
- Developed strong client relationships through consistent communication and outstanding service.
- Achieved top-ranking status among peers consistently by exceeding sales targets month after month.
- Continuously refined personal sales approach based on feedback from managers, peers, and customers to improve effectiveness over time.
- Increased sales revenue with targeted strategies and persuasive presentations to potential clients.
- Collaborated with cross-functional teams to streamline processes, reducing inefficiencies and improving the overall customer experience.
- Increased sales and customer satisfaction through personalized servicing.
- Up-sold and cross-sold products effectively, driving sales and increasing revenue.
Senior Sales Agent (remote)
Select Quote
11.2022 - 09.2023
- Continuously refined personal sales approach based on feedback from managers, peers, and customers to improve effectiveness over time.
- Performed effectively in self-directed work environment, managing day-to-day operations and decisions.
- Contributed to team objectives in fast-paced environment.
Senior Loan Specialist (remote)
SBA/Highlight Technologies, LLC
10.2021 - 01.2022
- Provided exceptional customer service, resolving complex issues and maintaining strong relationships with key clients.
- Conducted thorough due diligence on potential borrowers, mitigating risks associated with non-performing loans.
- Enhanced loan approval rates by implementing effective underwriting guidelines and risk assessment strategies.
- Leveraged strong analytical skills to evaluate loan portfolio performance metrics, identifying trends that informed future lending decisions.
- Developed strong relationships with customers through high levels of customer service.
- Assisted customers in understanding loan terms and conditions to make informed decisions.
- Examined customer loan applications for loan approvals and denials.
Mortgage Analyst
Reliance First Capital
03.2020 - 04.2021
- Provided support to sales teams by preparing accurate loan estimates for prospective clients, effectively promoting mortgage products.
- Ensured timely completion of post-closing tasks such as fund disbursements, document recording, and file archiving.
- Collaborated with brokers to gather required documentation, ensuring a smooth loan origination process.
- Expedited loan closings through effective coordination with title companies, attorneys, appraisers, inspectors, and other involved parties.
- Conducted thorough risk assessments to ensure compliance with regulatory requirements and mitigate potential issues.
Mortgage Loan Processor
Movement Mortgage Operations Center
11.2015 - 10.2018
- Collaborated with Loan Officers to provide timely, accurate service for clients throughout entire mortgage process.
- Managed a high volume of loan applications, consistently meeting or exceeding established processing timeframes for both new loans and refinancing.
- Handled any conditions sent from underwriting departments.
- Contributed to the success of the mortgage team by providing essential support in the areas of loan documentation review, data entry, and client communication.
Fulfillment Specialist/Trainer
Amazon, Inc
05.2014 - 10.2015
- Ensured compliance with all relevant regulations governing product handling and shipment, minimizing legal risks associated with noncompliance.
- Collaborated with team members to achieve daily productivity goals in a fast-paced work setting.
- Provided exceptional customer service to internal and external customers.
- Streamlined fulfillment processes for increased efficiency using warehouse management software.
- Assisted in training new hires on company procedures, promoting consistent performance standards across the department.
Team Leader, Sales Operations
VXI Global Solutions LLC
11.2012 - 09.2013
- Reduced employee turnover by recognizing top performers and creating tailored development plans for underperformers.
- Streamlined sales processes to improve efficiency and productivity within the team.
- Enhanced customer satisfaction through proactive problem-solving and consistent followup.
- Implemented data-driven forecasting methods, improving accuracy and informing strategic decisionmaking.
Branch Administrator
COMDOC, Inc
08.2008 - 06.2012
- Resolved various issues impacting sales management and business operations.
- Reviewed and edited loan agreements to enhance clarity and monitor compliance with requirements.
- Spearheaded special projects as assigned by senior management while adhering to tight deadlines.
- Ensured compliance with company policies and industry regulations through regular auditing and staff education efforts.
- Boosted customer satisfaction by promptly addressing inquiries, resolving issues, and maintaining a high level of professionalism.
- Enhanced branch efficiency by streamlining administrative processes and implementing time-saving strategies.
Collection Coordinator
GE Money
05.2007 - 07.2008
- Improved collection efficiency by implementing new strategies for tracking and collecting outstanding accounts receivable.
- Streamlined the collections process by creating clear guidelines and policies for staff to follow.
- Liaised with legal counsel regarding delinquent accounts, ensuring proper documentation was maintained throughout all stages of litigation proceedings.
- Developed customized reports for management, providing insight into collection trends and areas requiring attention or improvement.
- Evaluated client credit histories to establish appropriate credit limits, minimizing risk exposure for the company.
Senior Underwriter
Key Bank
08.2005 - 02.2006
- Participated in industry conferences and seminars to stay informed about the latest trends, regulatory changes, and best practices in underwriting.
- Mentored junior underwriters, fostering their professional growth and enhancing team performance.
- Applied knowledge of underwriting guidelines to maintain compliance with applicable regulations and company standards.
- Streamlined underwriting processes for increased efficiency and faster turnaround times.
Branch Manager
CitiFinancial Consumer Finance
12.1998 - 07.2005
- Continuously monitored branch performance against key performance indicators, taking corrective actions as needed to ensure objectives were met or exceeded.
- Maintained friendly and professional customer interactions.
- Improved customer satisfaction ratings by enhancing service quality and resolving client issues promptly.
- Oversaw daily operations for streamlined efficiency, ensuring timely execution of tasks and optimal resource allocation.
- Implemented effective sales strategies to achieve branch targets and exceed expectations consistently.
- Evaluated employee performance regularly through appraisals and feedback sessions to facilitate continuous development of skills and knowledge base within the team.
Education
Bachelor of Arts - Business Finance
Kent State University
Kent, OH12.1998
Skills
Negotiation expertise
Sales Presentations
Objection handling
Strategic Prospecting
Pipeline Management
Cross-selling strategies
Key Account Management
Customer Retention
Certification
- NMLS License - 1299721
- Insurance License - 1465184 NPN - 6445293
Timeline
Senior Sales Agent (remote)
Clearview Medicare, LLC
03.2024 - Current
Senior Sales Agent (remote)
Select Quote
11.2022 - 09.2023
Senior Loan Specialist (remote)
SBA/Highlight Technologies, LLC
10.2021 - 01.2022
Mortgage Analyst
Reliance First Capital
03.2020 - 04.2021
Mortgage Loan Processor
Movement Mortgage Operations Center
11.2015 - 10.2018
Fulfillment Specialist/Trainer
Amazon, Inc
05.2014 - 10.2015
Team Leader, Sales Operations
VXI Global Solutions LLC
11.2012 - 09.2013
Branch Administrator
COMDOC, Inc
08.2008 - 06.2012
Collection Coordinator
GE Money
05.2007 - 07.2008
Senior Underwriter
Key Bank
08.2005 - 02.2006
Branch Manager
CitiFinancial Consumer Finance
12.1998 - 07.2005
Bachelor of Arts - Business Finance
Kent State University
- NMLS License - 1299721
- Insurance License - 1465184 NPN - 6445293
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