Edward Brown
Las Vegas,NV
Summary
Goal-oriented individual with a pleasant personality and a tenacity that knows no restrictions. A multitasking Physician Liaison considered highly ambitious, willing to meet or exceed monthly quotas and capable of maximizing brand awareness.
Effective project leader and problem-solver with advanced programming skills and a hardworking mentality. Seeking to apply expertise and extensive experience in software engineering to take on a challenging new role with a growing team.
Overview
13
13
years of professional experience
Work History
Assistant Manager
Advance Management Group
Las Vegas, NV
01.2024 - 06.2025
- Maintained accurate records of sales transactions using point-of-sale systems.
- Assisted in the development of operational strategies to ensure efficient and productive operations.
- Organized training sessions for new hires to familiarize them with the workplace environment.
- Coordinated warranty claims between customers and vendors to ensure timely resolution of issues.
- Tracked returned merchandise against valid warranties in order to prevent fraudulent activity.
- Reviewed product documentation to verify compliance with manufacturer's warranties.
- Processed monthly warranty reports for management review and analysis.
- Created and maintained accurate records of all warranties, including expiration dates and customer information.
- Assisted with negotiations between customers and vendors concerning terms of extended warranty plans.
- Researched customer complaints to identify root cause of problems and determine best course of action for resolution.
Front Desk Agent
The Mirage hotel
Las Vegas, NV
03.2022 - 07.2024
- Greeted customers in a professional and friendly manner.
- Answered phones, responded to inquiries, and took messages.
- Assisted with check-in and check-out procedures for guests.
- Resolved customer complaints promptly and courteously.
- Provided information about hotel amenities, services, and local attractions.
- Maintained cleanliness of lobby area at all times.
- Scheduled reservations for groups and special events.
Front Desk Receptionist
Caesars Palace Hotel And Casino
Las Vegas, NV
11.2021 - 08.2023
- Greeted customers warmly and made them feel welcome.
- Answered incoming calls, redirected callers to the appropriate personnel or department and took messages as needed.
- Assisted with scheduling appointments for clients and visitors.
Housekeeping
ARIA Resort & Casino
Las Vegas, NV
12.2016 - 09.2019
- Performed thorough cleaning tasks while spending the majority of the day walking, twisting, bending, pushing and pulling.
- Swept, mopped, and vacuumed floors in [16] rooms.
- Safely used chemical cleaning materials.
- Provided excellent cleaning service while operating in a fast-paced environment with multiple interruptions.
CSR
Sutherland Global
Las Vegas, NV
08.2013 - 12.2016
- Entered details such as payments, account information and call logs into the computer system.
- Responded to customer requests via telephone and email.
Leasing Consultant
WSE Property Management LLC
Atlanta, GA
09.2012 - 08.2013
- Resolved conflicts between tenants in the most effective manner.
- Invited prospects to fill out an application upon completion of the property tour.
- Performed background checks on all apartment applicants.
- Distributed and followed up on tenant renewal notices.
- Escalated any major issues to the property manager for immediate remediation.
- Managed all aspects of customer service, including greeting clients, showing apartments, preparing leases and resolving resident issues.
- Kept meticulous records of all correspondence with and from tenants.
- Collected rent and tracked resident payments and information in Yardi.
- Held a high approval rating and percentage of customer loyalty.
Education
Associate of Arts - Culinary Arts
College of Southern Nevada
Las Vegas, NV2012
High School Diploma -
Eldorado High School
Las Vegas, NV2008
Skills
- Project management
- Extremely organized
- User interface understanding
- Powerful negotiator
- Public speaking
- Client assessment and analysis
- Code validation skills
- Self-motivated
- Hardware evaluation
- Process implementation
- Skilled in [Operate telephone, personal computer/keyboard, Microsoft Office including Word and MS Outlook, community software, onsite,]
- Data analysis
- Risk management processes and analysis
- Strong verbal communication
- Data management
- Data entry
- Team leadership
Personal Information
Timeline
Assistant Manager
Advance Management Group
01.2024 - 06.2025
Front Desk Agent
The Mirage hotel
03.2022 - 07.2024
Front Desk Receptionist
Caesars Palace Hotel And Casino
11.2021 - 08.2023
Housekeeping
ARIA Resort & Casino
12.2016 - 09.2019
CSR
Sutherland Global
08.2013 - 12.2016
Leasing Consultant
WSE Property Management LLC
09.2012 - 08.2013
Associate of Arts - Culinary Arts
College of Southern Nevada
High School Diploma -
Eldorado High School